Cooplands Audit

• Client / Site

• Conducted on

  Date

• Prepared by

Security

• On arrival to site is the safe locked and the key put away?

  Yes

  No

  N/A

• Is the till area clear of any credit or loyalty cards?

  Yes

  No

  N/A

• Visually check that cashiers are not holding too much cash in till drawers Max (£100-150)

  Yes

  No

  N/A

• Are all CV's, sick notes and personal details locked away?

  Yes

  No

  N/A

Cash

• Count the shops cash float - tolerance +/- £5

  Yes

  No

  N/A

• Count the shops tills and verify todays Daily Cash takings

  Yes

  No

  N/A

• Complete a week’s banking audit. Check bank book no missing giros / check Loomis receipts match the current weeks banking / check paid out receipts

  Yes

  No

  N/A

• Has Eagle been fully completed. Check fully complete including all attachments.

  Yes

  No

  N/A

• Has Loomis collected 1-3 times per week, Loomis cash bags handed over to PFS daily

  Yes

  No

  N/A

• Review cash shorts and overs on banking summary

  Yes

  No

  N/A

• Review the sites petty cash

  Yes

  No

  N/A

• Is the site manager completing a safe check twice a day?

  Yes

  No

  N/A

Cleanliness

• Is the fascia/ window/ outside store clean and in good repair

  Yes

  No

  N/A

• Is the customer area/ shelving/ drinks and sandwich fridge/ count glass/ condiment unit clean and in good repair

  Yes

  No

  N/A

• Is the customer area/ floor/ walls/ ceiling clean and in good repair

  Yes

  No

  N/A

• Behind counter is clean and tidy including shelving/ office area/ till area

  Yes

  No

  N/A

• Behind counter equipment are clean ovens/ fridges

  Yes

  No

  N/A

• Are the counters clean the the glass smear free?

  Yes

  No

  N/A

• Is ticket strip in good condition and correct campaign backing in place

  Yes

  No

  N/A

• Is the back of house equipment clean and free from debris?

  Yes

  No

  N/A

Customer Service

• Are staff asking customers are they sitting in or taking away

  Yes

  No

  N/A

• Are staff up-selling? Observe the team

  Yes

  No

  N/A

• Are staff managing the queue well, and thanking customers if they have to wait to be served

  Yes

  No

  N/A

• Are staff focused on Customers at all times. Customer focus not task focused

  Yes

  No

  N/A

• Are staff delivering great customer service

  Yes

  No

  N/A

Food safety

• Check for any out of date stock, is all stock in-date?

  Yes

  No

  N/A

• Open products are displaying shelf-life labels

  Yes

  No

  N/A

• Open ingredients decanted & stored in appropriate containers with lids and chilled where required

  Yes

  No

  N/A

• Temperature control log is in place and in use - out of tolerance temps followed up on

  Yes

  No

  N/A

• Cooling down, if food is being cooked and cooled, are temperatures being recorded for cooling down period

  Yes

  No

  N/A

• All initials/ signatures completed in the daily/ weekly cleaning/ date checks page of Daily Management Record book

  Yes

  No

  N/A

• Does the shop have a First aid Box? Check contents

  Yes

  No

  N/A

• Observation of staff washing hands correctly. Are hand washing procedures correct?

  Yes

  No

  N/A

• Probe provided & used, is working, clean & calibration record completed

  Yes

  No

  N/A

Standards

• Are all employees complying with the Cooplands Uniform Standards

  Yes

  No

  N/A

• Oven gloves are available & worn when placing products into & removing from oven

  Yes

  No

  N/A

• All equipment in good condition and used correctly? Maintenance issues reported (check)

  Yes

  No

  N/A

• Bake off production equipment including baking trays, oven doors and oven gloves clean and free from damage

  Yes

  No

  N/A

• Shop statement of particulars/ opening times/ disclaimer/ no smoking/ no dogs signs visible

  Yes

  No

  N/A

• Bake off quality is good, with great colour and good availability

  Yes

  No

  N/A

• Do we have fresh product in the oven/ just coming out?

  Yes

  No

  N/A

• Bake off tickets and labels, all correct and free from damage

  Yes

  No

  N/A

• Is Bake off counter displaying correct products/ levels for time of day?

  Yes

  No

  N/A

• Counter top headers and bagged sweet lines, all tickets/ labelling in correct place and free from damage

  Yes

  No

  N/A

• Sweet counter tickets and labels, all correct and free from damage

  Yes

  No

  N/A

• SATO in use and all tickets/ labelling correct.

  Yes

  No

  N/A

• Is Sandwich Quality good?

  Yes

  No

  N/A

• Has Sandwich selector got tickets in front of product?

  Yes

  No

  N/A

• Do Drinks fridge and crisp look good facing forward and replenished

  Yes

  No

  N/A

• Fire drill been completed with all staff

  Yes

  No

  N/A

• POS correct and displayed as per POS Checklist

  Yes

  No

  N/A