Information

  • STORE NAME:

  • AUDITOR:

  • STORE MANAGER:

  • RDM:

  • DATE:

COFFEE EXCELLENCE

  • 1.1 Costa approved Espresso machine dispenses 30ml of espresso in 20 seconds.<br><br><br>

  • 1.2 Grind check conducted to Costa brand standard.<br><br>

  • 1.3 Costa approved coffee grinder dispenses 7g per shot.<br>

  • 1.4 Dose check conducted to Costa brand standard.<br><br>

  • 1.5 All equipment available to conduct grind and dose checks.<br> <br><br><br> <br>

  • 1.6 All semi-automatic buttons calibrated to dispense the correct amount.<br>

  • 1.7 Heartbeat sheets completed in the correct way and completed fully for the last 4 weeks

  • 1.8 Coffee machine is operating, water pressure pressure 9-10 bars and steam pressure 1-1.2 (1-1.4 for Futura machines).

  • 1.9 Decaf Pods are used in the correct way with the correct handle and basket.

  • 1.10 Coffee is tamped every time following the 4 steps of level, tamp, twist and wipe.

  • 1.11 No cutlery is used to make hot drinks.

  • 1.12 Cappuccino milk and Hot Chocolate is frothed, banged and swirled to Costa brand standard.<br><br>

  • 1.13 Flat White milk is textured to Costa brand standard.<br><br>

  • 1.14 All milk is prepared for drinks before any group handles are prepared with coffee for extraction.

  • 1.15 Steam arm purged before and after every use.

  • 1.16 Steam arm wiped with a clean damp cloth after every use.

  • 1.17 All milk thermometers calibrated to Costa brand standard.

  • 1.18 A thermometer is used everytime and milk is never re-heated, overheated or topped<br>up and re-heated.

  • 1.19 Espresso has hazelnut crema on top and is correct volume.<br><br>

  • 1.20 Cappuccino is one third espresso, one third milk and one third froth topped with sprinkles if required.<br><br>

  • 1.21 Latte has 1cm of froth, even colour and a drop mark through the top.

  • 1.22 Flat White has 0.5cm of velvety froth and Costa brand standard latte art on top.

  • 1.23 Costa light is at least one third froth and finished with white froth.<br>

  • 1.24 Hot Chocolate and Mocha are made with correct hot chocolate recipe and finished with milk froth.<br>

  • 1.25 Americana is made with water first and espresso extracted over the top.<br>

  • 1.26 Iced Coffees are made to Costa brand standard.<br>

  • 1.27 Ice blended drinks are made to Costa brand standard.<br>

  • 1.28 All stay in drinks are presented in the correct crockery with the correct spoon.<br>

  • 1.29 All takeaway drinks are served in the correct takeaway cup and lid, with the Barista fitting the lid.<br>

  • 1.30 All drinks are served in a clean cup, saucer, glass or takeaway cup.

  • 1.31 All drinks are served in a undamaged cup, saucer, glass or takeaway cup.

  • 1.32 Costa coffee machine is cleaned to brand standards at all times.

  • 1.33 Costa grinder is cleaned inside and out to brand standard at all times.

  • 1.34 Costa group handles are clean (including under the basket) to brand standard at all times.

  • 1.35 All stainless steel milk jugs clean inside and out to brand standard at all times.

TEAM MEMBERS & SERVICE

  • 2.1 Costa approved uniform, apron, name badges and other badges are worn when on duty.

  • 2.2 Team members do not eat, smoke, chew gum or drink behind the counter. All uniforms are covered whilst on breaks or cigarette breaks.

  • 2.3 Team members long hair is tied up and away from face, team members are clean shaved or have trimmed beard. Light make up only, no nail polish or false nails.

  • 2.4 There is always a team member behind the counter at all times, customers can choose their own seat.

  • 2.5 All customers are acknowledged whilst queuing.

  • 2.6 All customers are greeted when having their order taken.

  • 2.7 Team members ask at least one appropriate question for the customer type.

  • 2.8 Team members check if customers are drinking in or to go.

  • 2.9 Team members smile and make appropriate eye contact.

  • 2.10 Team members are doing everything they can to give efficient customer service.

  • 2.11 Team members engage with the customer at all given opportunities.

  • 2.12 All customers are served and receive their order within 5 mins of joining the queue. 2.13

  • 2.13 Drinks are served with 1.5 mins of the customer paying for their order.

  • 2.14 Team members confirm the price of the bill, confirm the amount of any change and place change in the customers hand.

  • 2.15 All customers are given a receipt.

  • 2.16 Team members apologise for any mistakes made and are aware of customer complaint handling process.

FOOD & DRINK

  • 2.17 All Food display cabinets, shelves and fridges are clean inside and out

  • 2.18 All eat in food is presented on the correct crockery

  • 2.19 All takeaway food is presented in the correct takeaway packaging

  • 2.20 All food is displayed to planogram

  • 2.21 Food is displayed in an attractive way and is undamaged

  • 2.22 Product of the month unit is fully stocked at all times.

  • 2.23 Food and drink range is in date

  • 2.24 Food and drink range is day dotted

  • 2.25 Costa approved back bar equipment is clean and working

  • 2.26 Costa approved back of house equipment is clean and working

CLEANLINESS

  • 4.1 Outside of store, all frontage and pavements are clean and litter free.

  • 4.2 Outside table, chairs, awnings and barriers are clean at all times and neatly arranged.

  • 4.3 Outside signage is clean and if lit, fully working.

  • 4.4 Doormats are maintained and are as clean as possible.

  • 4.5 Chairs and sofas are clean and stain free.

  • 4.6 Table tops and bases are clean and free of chewing gum.

  • 4.7 Floors and carpets are clean and debris free.

  • 4.8 Interior walls, skirting, ledges, mirrors, pictures and ceilings are clean and unmarked.

  • 4.9 All vents and fans are clean and working without blockages.

  • 4.10 Condiment unit free of dust, debris and spillages and is fully stocked.

  • 4.11 No broken or damaged lights, lights are clean.

  • 4.12 Toilets are fully stocked with soap, toilet paper, hand drying facilities and nappy liners.

  • 4.13. Toilets ceilings, walls, floors, doors, sinks and mirrors are clean and undamaged.

  • 4.14 Bins for nappies, hand towels and sanitary items are available and not overflowing.

  • 4.15 Toilets flush, hot and cold taps work, cubicles lock and hand dryers are fully functioning.

ENVIRONMENT

  • 5.1 All stand alone stores and shopping centre stores display approved opening times.

  • 5.2 All legal and safety posters are displayed and in date, including No-smoking signs at entrances.

  • 5.3 Temperature is maintained at a comfortable level.

  • 5.4 Costa approved music being played.

  • 5.5 Selection of reading material available free of charge.

  • 5.6 Where tips are collected this is in a clean, undamaged massimo cup.

  • 5.7 Smoking areas (external) have a clean ashtray on every table.

  • 5.8 All tables are cleared and cleaned within 3 mins of the customer leaving.

  • 5.9 The latest Costa Check action plan is live and displayed for the team to see.

MARKETING

  • 6.1 All posters and point of sale are approved, up to date, in good condition and displayed correctly including all items price labelled.

  • 6.2 The menu board is up to date with no hand made alterations and is clean and undamaged.

  • 6.3. No display of local marketing, all marketing initiatives are Costa approved.

CORE SKILLS

  • 7.1 Training tracker complete and up to date for the store.

  • 7.2 Core skills workbooks are the current up to date versions.

  • 7.3 Barista Coffee skills workbooks are up to date.

  • 7.4 Barista core skills workbooks are up to date.

  • 7.5 Barista Maestro core skills workbooks are up to date.

  • 7.6 Management core skills workbooks are up to date.

FOOD SAFETY

  • 8.1 All deliveries are accepted below 8°C.

  • 8.2 All chilled food being stored below 8°C.

  • 8.3 Fridge temperatures recorded twice daily.

  • 8.4 Digital probe accuracy check completed weekly and working probe available.

  • 8.5 Core temperature of each cooking and re-heat method recorded daily.

  • 8.6 Suitable hand wash facilities available with hot water, soap and hand drying facilities at all times.

MAINTENANCE - NO SCORE QUESTIONS

  • 1. The outside of the store is well maintained (windows and paintwork undamaged).

  • 2. Outside tables, chairs, umbrellas and barriers are in good condition.

  • 3. Doormat is intact and in good repair.

  • 4. All interior seats are stain free and in good condition.

  • 5. Table tops and bases are in good repair (no damaged varnish and do not wobble).

  • 6. Floors and carpets are in good repair.

  • 7. Interior walls, partitions, ceilings are in good repair (paintwork is not chipped or damaged, ceilings and woodwork is undamaged).

  • 8. All vents are in good repair.

  • 9. Toilet, walls, ceilings, floors, sinks and toilet seats are in good repair.

  • 10. Food displays are undamaged and in good repair.

RESULT

  • TOTAL COFFEE EXCELLENCE OUT OF MAX 35 <br><br><br>_________ / ____35_____= _________%

  • TOTAL OUT OF MAX 100 <br><br>_________ / ___100____= _________%

SIGN OFF

  • AUDITOR NAME:

  • STAFF NAME:

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