Information
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Client / Site
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Conducted on
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Prepared by
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Shift leader
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Position
COFFEE EXCELLENCE
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1.1 Costa approved Espresso machine dispenses 30ml of espresso in 20 seconds.<br><br><br>
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1.2 Grind check conducted to Costa brand standard.<br><br>
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1.3 Costa approved coffee grinder dispenses 7g per shot.<br>
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1.4 Dose check conducted to Costa brand standard.<br><br>
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1.5 All equipment available to conduct grind and dose checks.<br> <br><br><br> <br>
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1.6 All semi-automatic buttons calibrated to dispense the correct amount.<br>
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1.7 Heartbeat sheets completed in the correct way and completed fully for the last 4 weeks
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1.8 Coffee machine is operating, water pressure pressure 9-10 bars and steam pressure 1-1.2 (1-1.4 for Futura machines).
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1.9 Decaf Pods are used in the correct way with the correct handle and basket.
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<br>1.10 Coffee is tamped every time following the 4 steps of level, tamp, twist and wipe.
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1.11 No cutlery is used to make hot drinks.
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1.12 Cappuccino milk and Hot Chocolate is frothed, banged and swirled to Costa brand standard.<br><br>
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1.13 Flat White milk is textured to Costa brand standard.<br><br>
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1.14 All milk is prepared for drinks before any group handles are prepared with coffee for extraction.
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1.15 Steam arm purged before and after every use.
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1.16 Steam arm wiped with a clean damp cloth after every use.
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1.17 All milk thermometers calibrated to Costa brand standard.
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1.18 A thermometer is used everytime and milk is never re-heated, overheated or topped<br>up and re-heated.
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1.19 Espresso has hazelnut crema on top and is correct volume.<br><br>
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1.20 Cappuccino is one third espresso, one third milk and one third froth topped with sprinkles if required.<br><br>
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1.21 Latte has 1cm of froth, even colour and a drop mark through the top.
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1.22 Flat White has 0.5cm of velvety froth and Costa brand standard latte art on top.
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1.23 Costa light is at least one third froth and finished with white froth.<br>
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1.24 Hot Chocolate and Mocha are made with correct hot chocolate recipe and finished with milk froth.<br>
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1.25 Americana is made with water first and espresso extracted over the top.<br>
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1.26 Iced Coffees are made to Costa brand standard.<br>
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1.27 Ice blended drinks are made to Costa brand standard.<br>
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1.28 All stay in drinks are presented in the correct crockery with the correct spoon.<br>
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1.29 All takeaway drinks are served in the correct takeaway cup and lid, with the Barista fitting the lid.<br>
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1.30 All drinks are served in a clean cup, saucer, glass or takeaway cup.
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1.31 All drinks are served in a undamaged cup, saucer, glass or takeaway cup.
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1.32 Costa coffee machine is cleaned to brand standards at all times.
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1.33 Costa grinder is cleaned inside and out to brand standard at all times.
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1.34 Costa group handles are clean (including under the basket) to brand standard at all times.
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1.35 All stainless steel milk jugs clean inside and out to brand standard at all times.
TEAM MEMBERS & SERVICE
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2.1 Costa approved uniform, apron, name badges and other badges are worn when on duty.
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2.2 Team members do not eat, smoke, chew gum or drink behind the counter. All uniforms are covered whilst on breaks or cigarette breaks.
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2.3 Team members long hair is tied up and away from face, team members are clean shaved or have trimmed beard. Light make up only, no nail polish or false nails.
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2.4 There is always a team member behind the counter at all times, customers can choose their own seat.
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2.5 All customers are acknowledged whilst queuing.
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2.6 All customers are greeted when having their order taken.
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2.7 Team members ask at least one appropriate question for the customer type.
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2.8 Team members check if customers are drinking in or to go.
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2.9 Team members smile and make appropriate eye contact.
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2.10 Team members are doing everything they can to give efficient customer service.
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2.11 Team members engage with the customer at all given opportunities.
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2.12 All customers are served and receive their order within 5 mins of joining the queue. 2.13
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2.13 Drinks are served with 1.5 mins of the customer paying for their order.
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2.14 Team members confirm the price of the bill, confirm the amount of any change and place change in the customers hand.
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2.15 All customers are given a receipt.
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2.16 Team members apologise for any mistakes made and are aware of customer complaint handling process.
FOOD & DRINK
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2.17 All Food display cabinets, shelves and fridges are clean inside and out
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2.18 All eat in food is presented on the correct crockery
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2.19 All takeaway food is presented in the correct takeaway packaging
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2.20 All food is displayed to planogram
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2.21 Food is displayed in an attractive way and is undamaged
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2.22 Product of the month unit is fully stocked at all times.
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2.23 Food and drink range is in date
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2.24 Food and drink range is day dotted
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2.25 Costa approved back bar equipment is clean and working
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2.26 Costa approved back of house equipment is clean and working
CLEANLINESS
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4.1 Outside of store, all frontage and pavements are clean and litter free.
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4.2 Outside table, chairs, awnings and barriers are clean at all times and neatly arranged.
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4.3 Outside signage is clean and if lit, fully working.
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4.4 Doormats are maintained and are as clean as possible.
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4.5 Chairs and sofas are clean and stain free.
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4.6 Table tops and bases are clean and free of chewing gum.
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4.7 Floors and carpets are clean and debris free.
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4.8 Interior walls, skirting, ledges, mirrors, pictures and ceilings are clean and unmarked.
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4.9 All vents and fans are clean and working without blockages.
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4.10 Condiment unit free of dust, debris and spillages and is fully stocked.
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4.11 No broken or damaged lights, lights are clean.
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4.12 Toilets are fully stocked with soap, toilet paper, hand drying facilities and nappy liners.
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4.13. Toilets ceilings, walls, floors, doors, sinks and mirrors are clean and undamaged.
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4.14 Bins for nappies, hand towels and sanitary items are available and not overflowing.
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4.15 Toilets flush, hot and cold taps work, cubicles lock and hand dryers are fully functioning.
ENVIRONMENT
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5.1 All stand alone stores and shopping centre stores display approved opening times.
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5.2 All legal and safety posters are displayed and in date, including No-smoking signs at entrances.
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5.3 Temperature is maintained at a comfortable level. 5.4 Costa approved music being played.
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5.5 Selection of reading material available free of charge.
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5.6 Where tips are collected this is in a clean, undamaged massimo cup.
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5.7 Smoking areas (external) have a clean ashtray on every table.
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5.8 All tables are cleared and cleaned within 3 mins of the customer leaving.
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5.9 The latest Costa Check action plan is live and displayed for the team to see.
MARKETING
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6.1 All posters and point of sale are approved, up to date, in good condition and displayed correctly including all items price labelled.
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6.2 The menu board is up to date with no hand made alterations and is clean and undamaged.
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6.3. No display of local marketing, all marketing initiatives are Costa approved.
CORE SKILLS
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7.1Training tracker complete and up to date for the store.
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7.2 Core skills workbooks are the current up to date versions.
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7.3 Barista Coffee skills workbooks are up to date.
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7.4 Barista core skills workbooks are up to date.
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7.5 Barista Maestro core skills workbooks are up to date.
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7.6 Management core skills workbooks are up to date.
FOOD SAFETY
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8.1 All deliveries are accepted below 8°C.
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8.2 All chilled food being stored below 8°C.
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8.3 Fridge temperatures recorded twice daily.
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8.4 Digital probe accuracy check completed weekly and working probe available.
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8.5 Core temperature of each cooking and re-heat method recorded daily.
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8.6 Suitable hand wash facilities available with hot water, soap and hand drying facilities at all times.
MAINTENANCE
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1. The outside of the store is well maintained (windows and paintwork undamaged).
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2. Outside tables, chairs, umbrellas and barriers are in good condition.
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3. Doormat is intact and in good repair.
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4. All interior seats are stain free and in good condition.
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5. Table tops and bases are in good repair (no damaged varnish and do not wobble).
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6. Floors and carpets are in good repair.
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7. Interior walls, partitions, ceilings are in good repair (paintwork is not chipped or damaged, ceilings and woodwork is undamaged).
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8. All vents are in good repair.
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9. Toilet, walls, ceilings, floors, sinks and toilet seats are in good repair.
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10. Food displays are undamaged and in good repair.
