CPH Front Office Checklist(Afternoon Shift)

• Shift

  Morning

  Afternoon

  Night

• Conducted on

  Date

• Prepared by

Afternoon Shift Routines ( 3pm to 6pm)

• Checking on Float Money - RM500.00

  Media

• Check-In process

  Pass

  Fail

  N/A

• Make sure to collect state government Tax(RM3.00 per room per night) from arrival guest

• Make sure to collect tourism tax from Non-Malaysian guests(RM10.00 per room per night)

• Optimize room rate and update in WhatsApp group

  Pass

  Fail

  N/A

• Answering any phone calls

• Reply all pending emails

• Check room availability for walk-ins

  Pass

  Fail

  N/A

• Make reservations over the phone

• Send Pre-Arrival Template to our upcoming guests

  Pass

  Fail

  N/A

Afternoon Shift Routines (6pm to 11pm)

• Check the reservations for tomorrow

  Pass

  Fail

  N/A

• Print the confirmed reservations and collect the payment details from Siteminder

  Pass

  Fail

  N/A

• Check all the Special Requests for tomorrow's reservations

  Pass

  Fail

  N/A

• Do Room Blocking List and Assign The Room in IDBPMS

  Pass

  Fail

  N/A

• Answering any phone calls

• Reply all pending emails

• Check Upcoming Guest Request On Blue & Make Sure Key In Each And Every Remarks On IDBPMS

  Pass

  Fail

  N/A

• Reply to all pending reviews (B.COM, AGODA, GOOGLE REVIEW, TRIP ADVISOR)

  Pass

  Fail

  N/A

• Check and edit plan rate in IDB system after guest check in

  Pass

  Fail

  N/A

• Close Shift (Dump In Today's Cash Collection & Update On Daily Cash Collection Book)

  Pass

  Fail

  N/A

Afternoon Shift Hand Over & Take Over Night Shift Checklist

• Hand Over Float Money

  Pass

  Fail

  N/A

• Hand Over Cash Payment Details

  Pass

  Fail

  N/A

• Pass massage regarding any special request by guest

  Pass

  Fail

  N/A

Comments/Feedbacks By Guests

• undefined

Challenges Faced By Department

• undefined

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