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  • Prepared by

  • Conducted on

  • Shift

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Morning Shift Routine (7am - 10pm)

  • Check by turning on the computer and logging into the system

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  • IDB property management system is on

  • Checking on FLOAT MONEY - RM500.00

  • Segregation of check-out list and in-house list

  • Room Blocking List

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  • Prepare Room Blocking List

  • Invoice Preparation

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  • Prepare invoice for check out

  • Optimize Room Rate in IDB System

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  • Optimize room rate and update on Casa Fo Daily Reporting WhatsApp group

  • Update Breakfast pax and Dinner Packages on whatsApp group(if there is any)

  • Answer all emails(if any)

  • Answering any phone calls

  • Arrange transportation for guests(if any)

  • Processing check-out

Morning Shift (10am to 2pm)

  • Reminder : Make sure to collect state government Tax(RM3.00) from arrival guest

  • Reminder : Make sure to collect tourism tax from non-Malaysian guests(RM10.00)

  • Make reservations over the phone

  • If there is any special occasions update in WhatsApp group

  • Optimize Room Rate in IDB System

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  • Optimize room rate and update in WhatsApp group

  • Checking on arrival guest credit card payment

  • Key Card Activation as per Hotel Standard

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  • Preparing Key Card Activation for Arrival Guest

  • Breakfast Voucher

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  • Prepare Breakfast Voucher

  • Inquiry/contact travel agents regarding credit card payment declined(booking through online)(if any)

  • Processing check-out

  • Answering any phone calls

  • Arrange transportation for guests(if any)

Morning Shift (2pm - 3pm)

  • Reminder : Make sure to collect tourism tax from non-Malaysian guests(RM10.00)

  • Reminder : Make sure to collect state government Tax(RM3.00) from arrival guest

  • Check room availability for walk-ins(if any)

  • Arrange transportation for guests(if any)

  • Answering any phone calls

Morning Shift Hand Over & Take Over Afternoon Shift Checklist (2.45pm - 3.00pm)

  • Hand Over Cash Detail (payment given by check-in guests)

  • Hand Over Credit Card Declined Details

  • Hand Over Room Special Request Details - Pre-booking

Comments By Guests

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Challenges Faced By Department

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