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Prepared by
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Conducted on
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Shift
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Morning Shift Routine (7am - 10pm)
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Check by turning on the computer and logging into the system
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IDB property management system is on
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Checking on FLOAT MONEY - RM500.00
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Segregation of check-out list and in-house list
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Room Blocking List
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Prepare Room Blocking List
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Invoice Preparation
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Prepare invoice for check out
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Optimize Room Rate in IDB System
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Optimize room rate and update on Casa Fo Daily Reporting WhatsApp group
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Update Breakfast pax and Dinner Packages on whatsApp group(if there is any)
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Answer all emails(if any)
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Answering any phone calls
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Arrange transportation for guests(if any)
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Processing check-out
Morning Shift (10am to 2pm)
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Reminder : Make sure to collect state government Tax(RM3.00) from arrival guest
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Reminder : Make sure to collect tourism tax from non-Malaysian guests(RM10.00)
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Make reservations over the phone
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If there is any special occasions update in WhatsApp group
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Optimize Room Rate in IDB System
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Optimize room rate and update in WhatsApp group
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Checking on arrival guest credit card payment
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Key Card Activation as per Hotel Standard
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Preparing Key Card Activation for Arrival Guest
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Breakfast Voucher
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Prepare Breakfast Voucher
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Inquiry/contact travel agents regarding credit card payment declined(booking through online)(if any)
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Processing check-out
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Answering any phone calls
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Arrange transportation for guests(if any)
Morning Shift (2pm - 3pm)
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Reminder : Make sure to collect tourism tax from non-Malaysian guests(RM10.00)
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Reminder : Make sure to collect state government Tax(RM3.00) from arrival guest
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Check room availability for walk-ins(if any)
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Arrange transportation for guests(if any)
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Answering any phone calls
Morning Shift Hand Over & Take Over Afternoon Shift Checklist (2.45pm - 3.00pm)
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Hand Over Cash Detail (payment given by check-in guests)
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Hand Over Credit Card Declined Details
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Hand Over Room Special Request Details - Pre-booking
Comments By Guests
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Challenges Faced By Department
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Sign-Off
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