Title Page
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NSN
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Location
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Manager
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Conducted on
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Prepared by
Curbside
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Cleanliness: Is the exterior of the restaurant clean?
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Parking lot not clean
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Landscape not clean
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Drive-thru not free of litter
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Drive-thru windows not clean
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Sidewalks not clean
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Trash receptacles overflowing/full
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Menuboard not clean
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Corral area not clean
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Other
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Cleanliness: Were crew and managers wearing uniforms that are clean and in good condition?
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Employee uniforms dirty or stained
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Employee uniforms were wrinkled
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Employee uniforms were torn/ripped
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Other
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Messaging: Were Curbside spaces clearly signposted, easily identifiable and positioned near restaurant entrance doors?
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Curbside spaces not signposted
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Curbside spaces not easily identifiable
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Signage damaged
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Signage not positioned correctly
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Numbers across Curbside, Drive-thru pull forward and Delivery parking were not sequential
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No clear differentiation of signage design between Curbside, Drive-thru pull forward, and Delivery
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Other
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Present: Was Presenter friendly and did they greet you by name?
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Presenter did not greet me by name
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Employee(s) did not provide eye contact
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Presenter did not thank me
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Presenter did not provide a farewell
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Other
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Present: Did Presenter have condiments readily available (in apron, cart, tray, caddy, etc.), and asked if you have everything you need?
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Presenter did not check that I have everything I need
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Presenter did not have condiments readily available
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Other
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Was service time (R2P + Fulfillment) 135 seconds or less? Time starts once the bay number is entered and the button "Done" is clicked, stops when the last item is presented.
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Speed: R2P + Fulfillment Time
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Accuracy: Did you receive all the food and drink items as ordered and were they served as a full portion?
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Missing sandwich/entrée
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Missing fries/hash browns
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Missing dessert item
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Missing drink
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Received wrong sandwich/entrée
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Received wrong drink
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Received wrong dessert item
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Received wrong size sandwich/fries/beverage
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Requested item not available
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Other
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Accuracy: Did you receive the condiments (whether required or requested), along with utensils, napkins, and straws?
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Missing straw(s)
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Missing utensils
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Condiments/dressing incorrect or missing
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Missing receipt
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Other
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Quality: Was your sandwich/entrée served neat, at proper temperature, fresh, and did it taste good?
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Sandwich/entrée did not taste good
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Sandwich/entrée not at proper temperature
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Sandwich/entrée not neat
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Bun not soft resilient and moist
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Bun/muffin not properly toasted/steamed
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Biscuit dry/hard/not flaky
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Beef/chicken/fish/sausage not tender
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Cheese not properly tempered
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Lettuce/tomato/onions not fresh
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Ingredients are not well distributed
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Bacon not crisp
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Eggs not fluffy and moist
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Other
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Quality: Were the french fries hot, salted, and crisp -OR- hash browns hot and crisp, and did they taste good?
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Fries/hash browns not hot
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Fries/hash browns did not taste good
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Hash browns not crisp
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Fries not properly salted
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Other
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Quality: Was your drink served neat, at the proper temperature, and did it taste good?
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Drink not neat
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Drink did not taste good
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Drink not at proper temperature
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Drink expired
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Other
