Customer Audit Report

• Site conducted

  Select

• Customer

• Audit Number

• Visit Date & Time

  Date
• Location
  Address

• Present

• Director

• Transport Manager

• Consultant

• Operator Name

• Operator Licence No

• Licence Type

  Standard

  Restricted

  Standard International

  Earned Recognition

• Type of Fleet

  Select Analogue Fleet Digital Fleet Mixed Fleet

  • Analogue Fleet
  • Digital Fleet
  • Mixed Fleet

• Vehicles Authorized

• Do Vehicles in Possession Exceed Those Authorized

  Yes

  No

• Trailers Authorized

• Do Trailers in Possesion Exceed Those Authorized

  Yes

  No
• Operator Centre Address
  Address

• Contact / Tel No / Contact Email

• Operating Centre Address
  Address

• Additional Operating Centre

  Yes

  No

• Name

• Part Time

  Yes

  No

• No. of hrs/ week

• Motor vehicles

• New hours (per week) from 1 January 2016

• Vehicles 2 or Less Hours 2 to 4

  Yes

  No

  N/A

• Vehicles 3 to 5 Hours 4 to 8

  Yes

  No

  N/A

• Yes

  No

  N/A

• Vehicles 6 to 10 Hours 8 to 12

  Yes

  No

  N/A

• Yes

  No

  N/A

• Vehicles 11 to 14 Hours 12 to 20

  Yes

  No

  N/A

• Vehicles 15 to 29 Hours 20 to 30

  Yes

  No

  N/A

• Vehicles Above 30 Full time and additional assistance required

  Yes

  No

  N/A

• Yes

  No

  N/A

• 1 - Scheduling/Planning of Drivers' Journeys/Duties

  Select No system / procedure in place or, if in place, not working Some system / procedure but not working entirely satisfactory Good system / procedure in place and working satisfactory N/A

  • No system / procedure in place or, if in place, not working
  • Some system / procedure but not working entirely satisfactory
  • Good system / procedure in place and working satisfactory
  • N/A

• 2 - System for issue of print rolls and record sheets/books, return of record sheets and downloading of data from driver cards and digital tachographs

  Select No system / procedure in place or, if in place, not working Some system / procedure but not working entirely satisfactory Good system / procedure in place and working satisfactory N/A

  • No system / procedure in place or, if in place, not working
  • Some system / procedure but not working entirely satisfactory
  • Good system / procedure in place and working satisfactory
  • N/A

• 3 - Demonstrate frequent Checking of Record Sheets/Books and downloaded data (including agancy drivers) by company or third party

  Select No system / procedure in place or, if in place, not working Some system / procedure but not working entirely satisfactory Good system / procedure in place and working satisfactory N/A

  • No system / procedure in place or, if in place, not working
  • Some system / procedure but not working entirely satisfactory
  • Good system / procedure in place and working satisfactory
  • N/A

• 4 - Tachograph Software

  Select Yes No N/A

  • Yes
  • No
  • N/A

• 5 - Evidence of action on infringments (i.e. disciplinary procedures re. warnings leading to dismissal)

  Select No system / procedure in place or, if in place, not working Some system / procedure but not working entirely satisfactory Good system / procedure in place and working satisfactory N/A

  • No system / procedure in place or, if in place, not working
  • Some system / procedure but not working entirely satisfactory
  • Good system / procedure in place and working satisfactory
  • N/A

• 6 - Systems for ensuring compliance with the Working Time Directive (DFT - Road Transport (Working Time) Guidance)

  Select No system / procedure in place or, if in place, not working Some system / procedure but not working entirely satisfactory Good system / procedure in place and working satisfactory N/A

  • No system / procedure in place or, if in place, not working
  • Some system / procedure but not working entirely satisfactory
  • Good system / procedure in place and working satisfactory
  • N/A

• 7 - Adequate storage of Record Sheets, downloaded data and print-outs (and reasons for print-outs. including WTD records)

  Select No system / procedure in place or, if in place, not working Some system / procedure but not working entirely satisfactory Good system / procedure in place and working satisfactory N/A

  • No system / procedure in place or, if in place, not working
  • Some system / procedure but not working entirely satisfactory
  • Good system / procedure in place and working satisfactory
  • N/A

• 8 - Agency drivers

  Select No system / procedure in place or, if in place, not working Some system / procedure but not working entirely satisfactory Good system / procedure in place and working satisfactory N/A

  • No system / procedure in place or, if in place, not working
  • Some system / procedure but not working entirely satisfactory
  • Good system / procedure in place and working satisfactory
  • N/A

• 8 (i) - Initial training for new recruits re. Drivers Hours/ Record Keeping Regulations for both Analogue and Digital

  Select No system / procedure in place or, if in place, not working Some system / procedure but not working entirely satisfactory Good system / procedure in place and working satisfactory N/A

  • No system / procedure in place or, if in place, not working
  • Some system / procedure but not working entirely satisfactory
  • Good system / procedure in place and working satisfactory
  • N/A

• 8 (ii) - Refresher training (e.g. following non-compliance of Drivers' Hours Regulations)

  Select No system / procedure in place or, if in place, not working Some system / procedure but not working entirely satisfactory Good system / procedure in place and working satisfactory N/A

  • No system / procedure in place or, if in place, not working
  • Some system / procedure but not working entirely satisfactory
  • Good system / procedure in place and working satisfactory
  • N/A

• 9 - Records of Driver CPC held

  Select No system / procedure in place or, if in place, not working Some system / procedure but not working entirely satisfactory Good system / procedure in place and working satisfactory N/A

  • No system / procedure in place or, if in place, not working
  • Some system / procedure but not working entirely satisfactory
  • Good system / procedure in place and working satisfactory
  • N/A

• 10 - Driver CPC training - who provides the training

• 11 - Loading techniques (re. Safety and Weight Distribution) to demonstrate clear policy or procedure

  Select No system / procedure in place or, if in place, not working Some system / procedure but not working entirely satisfactory Good system / procedure in place and working satisfactory N/A

  • No system / procedure in place or, if in place, not working
  • Some system / procedure but not working entirely satisfactory
  • Good system / procedure in place and working satisfactory
  • N/A

• 12 - Hazardous goods training (if required)

  Select No system / procedure in place or, if in place, not working Some system / procedure but not working entirely satisfactory Good system / procedure in place and working satisfactory N/A

  • No system / procedure in place or, if in place, not working
  • Some system / procedure but not working entirely satisfactory
  • Good system / procedure in place and working satisfactory
  • N/A

• 13 - Driver licence checks at regular periods (e.g. every 3 months)

  Select No system / procedure in place or, if in place, not working Some system / procedure but not working entirely satisfactory Good system / procedure in place and working satisfactory N/A

  • No system / procedure in place or, if in place, not working
  • Some system / procedure but not working entirely satisfactory
  • Good system / procedure in place and working satisfactory
  • N/A

• 13 (i) - Driver employment contract

  Select No system / procedure in place or, if in place, not working Some system / procedure but not working entirely satisfactory Good system / procedure in place and working satisfactory N/A

  • No system / procedure in place or, if in place, not working
  • Some system / procedure but not working entirely satisfactory
  • Good system / procedure in place and working satisfactory
  • N/A

• 13 (ii) - Self Employed contract

  Select No system / procedure in place or, if in place, not working Some system / procedure but not working entirely satisfactory Good system / procedure in place and working satisfactory N/A

  • No system / procedure in place or, if in place, not working
  • Some system / procedure but not working entirely satisfactory
  • Good system / procedure in place and working satisfactory
  • N/A

• 14 - Driver Hand Books

  Yes

  No

  N/A

• 15 - Plating and Testing (i.e. All test certificates available, in date and monitoring system for re-tests)

  Select Yes No N/A

  • Yes
  • No
  • N/A

• 16 - Insurance (i.e. All vehicles fully insured re. type of use).

  Select Yes No N/A

  • Yes
  • No
  • N/A

• 17 - Vehicle Excise Licence (i.e. All vehicles licensed and system in place for ensuring VED renewal)

  Select No system / procedure in place or, if in place, not working Some system / procedure but not working entirely satisfactory Good system / procedure in place and working satisfactory N/A

  • No system / procedure in place or, if in place, not working
  • Some system / procedure but not working entirely satisfactory
  • Good system / procedure in place and working satisfactory
  • N/A

• 18 - Tachograph/Speed Limiter Functioning (i.e. calibration/ checking function / repairs)

  Select No system / procedure in place or, if in place, not working Some system / procedure but not working entirely satisfactory Good system / procedure in place and working satisfactory N/A

  • No system / procedure in place or, if in place, not working
  • Some system / procedure but not working entirely satisfactory
  • Good system / procedure in place and working satisfactory
  • N/A

• 19 - Operator Vehicle Identity Disc

  Select No system / procedure in place or, if in place, not working Some system / procedure but not working entirely satisfactory Good system / procedure in place and working satisfactory N/A

  • No system / procedure in place or, if in place, not working
  • Some system / procedure but not working entirely satisfactory
  • Good system / procedure in place and working satisfactory
  • N/A

• 20 - Forward Planner at least 6 months - Does it show services PMI, MOT, Tachograph Calibration, VOR, TOR, VED

  Select No system / procedure in place or, if in place, not working Some system / procedure but not working entirely satisfactory Good system / procedure in place and working satisfactory N/A

  • No system / procedure in place or, if in place, not working
  • Some system / procedure but not working entirely satisfactory
  • Good system / procedure in place and working satisfactory
  • N/A

• 21 - Are gate checks being performed

  Select No system / procedure in place or, if in place, not working Some system / procedure but not working entirely satisfactory Good system / procedure in place and working satisfactory N/A

  • No system / procedure in place or, if in place, not working
  • Some system / procedure but not working entirely satisfactory
  • Good system / procedure in place and working satisfactory
  • N/A

• 22 - How Often Are the Brakes Tested

• 23 - Brake Tests being carried out min x year Tapley meter / Rolling brake

  Rolling Road

  Tapley Meter

  Alternatively - each type

  Not Done

  N/A

• 24 - How are trailer tested

  Rolling Road

  Tapley Meter

  Alternatively - each type

  Not Done

  N/A

• 25 - Are trailers loaded to the required weight

  Yes

  No

  N/A

• 26 - Tyre Policy

  Select No system / procedure in place or, if in place, not working Some system / procedure but not working entirely satisfactory Good system / procedure in place and working satisfactory N/A

  • No system / procedure in place or, if in place, not working
  • Some system / procedure but not working entirely satisfactory
  • Good system / procedure in place and working satisfactory
  • N/A

• 27 - Procedure to avoid bridge strike

  Select No system / procedure in place or, if in place, not working Some system / procedure but not working entirely satisfactory Good system / procedure in place and working satisfactory N/A

  • No system / procedure in place or, if in place, not working
  • Some system / procedure but not working entirely satisfactory
  • Good system / procedure in place and working satisfactory
  • N/A

• 28 -Does the company have Access Self Service

  Yes

  No

  N/A

• 29 - OCRS Score (Encounter / MOT / PG9's

  Yes

  No

  N/A

• Financial Standing - Restricted £3100 then £1700 Standard National - £8000 then £4450

• 30 - Financial standing 3 months

  Select No system / procedure in place or, if in place, not working Some system / procedure but not working entirely satisfactory Good system / procedure in place and working satisfactory N/A

  • No system / procedure in place or, if in place, not working
  • Some system / procedure but not working entirely satisfactory
  • Good system / procedure in place and working satisfactory
  • N/A

• 31 - Are vehicles keys kept securely during the day and at night

  Select No system / procedure in place or, if in place, not working Some system / procedure but not working entirely satisfactory Good system / procedure in place and working satisfactory N/A

  • No system / procedure in place or, if in place, not working
  • Some system / procedure but not working entirely satisfactory
  • Good system / procedure in place and working satisfactory
  • N/A

• 32 - Are the premises secure to prevent access or to challenge on entry to site

  Select No system / procedure in place or, if in place, not working Some system / procedure but not working entirely satisfactory Good system / procedure in place and working satisfactory N/A

  • No system / procedure in place or, if in place, not working
  • Some system / procedure but not working entirely satisfactory
  • Good system / procedure in place and working satisfactory
  • N/A

• 33 - Missing Mileage Procedure

  Select No system / procedure in place or, if in place, not working Some system / procedure but not working entirely satisfactory Good system / procedure in place and working satisfactory N/A

  • No system / procedure in place or, if in place, not working
  • Some system / procedure but not working entirely satisfactory
  • Good system / procedure in place and working satisfactory
  • N/A

• 34 - Vehicle Of Road Procedure

  Select No system / procedure in place or, if in place, not working Some system / procedure but not working entirely satisfactory Good system / procedure in place and working satisfactory N/A

  • No system / procedure in place or, if in place, not working
  • Some system / procedure but not working entirely satisfactory
  • Good system / procedure in place and working satisfactory
  • N/A

• 35 - Wheel Nut Checking Procedure

  Select No system / procedure in place or, if in place, not working Some system / procedure but not working entirely satisfactory Good system / procedure in place and working satisfactory N/A

  • No system / procedure in place or, if in place, not working
  • Some system / procedure but not working entirely satisfactory
  • Good system / procedure in place and working satisfactory
  • N/A

• 36 - Vehicle Safety Recall Check

  Select No system / procedure in place or, if in place, not working Some system / procedure but not working entirely satisfactory Good system / procedure in place and working satisfactory N/A

  • No system / procedure in place or, if in place, not working
  • Some system / procedure but not working entirely satisfactory
  • Good system / procedure in place and working satisfactory
  • N/A

• 37 - Loler test certificates and training and service records for special equipment fitted to vehicles - Tail lifts, Cranes, Refrigeration etc.

  Select No system / procedure in place or, if in place, not working Some system / procedure but not working entirely satisfactory Good system / procedure in place and working satisfactory N/A

  • No system / procedure in place or, if in place, not working
  • Some system / procedure but not working entirely satisfactory
  • Good system / procedure in place and working satisfactory
  • N/A

• 38 - Chain, straps, ratchets and dunnage - procedure for drivers

  Select No system / procedure in place or, if in place, not working Some system / procedure but not working entirely satisfactory Good system / procedure in place and working satisfactory N/A

  • No system / procedure in place or, if in place, not working
  • Some system / procedure but not working entirely satisfactory
  • Good system / procedure in place and working satisfactory
  • N/A

• 39 - Safe loading training and procedure

  Select No system / procedure in place or, if in place, not working Some system / procedure but not working entirely satisfactory Good system / procedure in place and working satisfactory N/A

  • No system / procedure in place or, if in place, not working
  • Some system / procedure but not working entirely satisfactory
  • Good system / procedure in place and working satisfactory
  • N/A

• 40 - PMI has completed Emissions section and company has procedure to monitor emissions

  Select No system / procedure in place or, if in place, not working Some system / procedure but not working entirely satisfactory Good system / procedure in place and working satisfactory N/A

  • No system / procedure in place or, if in place, not working
  • Some system / procedure but not working entirely satisfactory
  • Good system / procedure in place and working satisfactory
  • N/A

Record

• Yes

  No

  N/A

• Vehicle or Trailer ID

• Due Date Planner

  Date

• Done Date

  Date

• Same ISO week

  Yes

  No

  N/A

• Odometer Reading

• Driver defect recorded on PMI

  Yes

  No

  N/A

• Shown on the Driver Defect Report & Reference Number

  DDR Yes

  DDR No

  NIL Defects

• Brake Test

  Rolling Road

  Tapley Meter

  Alternatively - each type

  Not Done

  N/A

undefined

• Rating

  Select Satisfactory Mostly Satisfactory Unsatisfactory/Minor Non Compliance Major Non Compliance Verified Document

  • Satisfactory
  • Mostly Satisfactory
  • Unsatisfactory/Minor Non Compliance
  • Major Non Compliance
  • Verified Document

• Coventry Transport & Training Solutions Ltd (CTTS) will not be responsible for maintaining an operator’s licence but merely assist in delegate the work required the responsibility is that of the director/owner of the company to maintain full O licence undertakings are compiled at all times.
  A licence can be curtailed - suspended or revoked if summoned to a Public Inquiry by the Traffic Commissioner if shortcomings are identified and CTTS indemnifies its position on as its acts as consultants and not operators of an operator licence.

• Please add additional comments and observations

• I confirm that I am the *Licence Holder/ *Transport Manager/ *CPC holder as named on the application for this licence and that I have received a copy of this form.

• Director Name and Signature

  Sign

• Transport Manager Name and Signature

  Sign

• Consultant Name and Signature

  Sign