Title Page
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Site conducted
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Enter Customer care Log Number if applicable (write N/A if not known)
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Description of call out
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Plot Number / Address
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Engineer who is in attendance
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Attended on
Customer Care Appointment
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Brief description of the reported defect
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Time of Arrival
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Description of found fault / defect in your own words
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Image of Fault / Defect, for example if there is a leak ensure all phots of any damage is added here.
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Have you been able to rectify the fault / defect today
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Is the manufacturer required to attend under warranty?
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Why cant the defect be resolved today? Include any parts required in this section with photos or if defect not our responsibility then explain why and include images.
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How was the issue resolved, include materials used and explanation.
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Is there any further works required by others, for example broken tile, making good of a hole made to rectify the issue or mastic required. Include images if required.
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How was the property left, example water left on and no more leak, or heating left working, include images.
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In investigating the issue is any further works required, for example making good or mastic, include images
Sign off
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Customer Please sign that work is either completed to your satisfaction or that the engineer has explained the next steps for a re-visit to rectify the issue.
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Customer Signature if applicable
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Engineer signature for completion of works
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Time of Leaving
