Title Page
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Prepared by
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Conducted On
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Location
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Project code
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Engineer Name
Customer interaction
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Has the engineer showed a valid form of I.D
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Has the engineer explained the purpose of his visit
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Has the engineer put on foot overalls to ensure the customer's property is not affected with mud and debris
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Has the engineer communicated with the customer in a professional manner
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Were they polite and friendly when closing the conversation?
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Has the engineer explained they will receive a survey in the post
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Are dust sheets available and being used
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Was the customer being aggressive or showing signs of distress
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Has the engineer asked assistance from the site manager or CLO?
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Has this been reported to customer care and submitted on to E20
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Has the engineer explained to the customer they will have to remain off gas due to a internal leak and communicated in a professional manner and explained the next steps
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If this is a relay, has the engineer explained he will be returning in a day or two to do the transfer to ensure the customer stays home
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Adittion information
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Issues noticed
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Next step
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Engineer signature (print name and sign)
