Information
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Region
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Park
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Date
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Site health checker
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Central health checker
First Impressions (Entrance to reception)
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Entrance to grounds visually looks well maintained, welcoming and clearly defined as where to go
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Road markings are clear, clean and pot hole free
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Paving is clear of weeds and clean
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Building exteriors clean and well maintained. Areas requiring repair have been reported
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Signage is consistent and to brand standard, clean and operational with any faults reported
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Entrance way is free from litter, is clean and lights are working. Windows and external doors are working and are clean
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Any maintenance / grounds works are recorded and scheduled
Reception
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Area is merchandised to plan and clutter free
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Area has appropriate lighting, temperature, smell and sound levels
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Team in correct uniform with names badges
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All visual areas off the reception are well maintained and clutter free
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Access statement on display
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Public liability insurance on display
Sales
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NCC Code of practice available in the office
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NCC Provided leaflets regarding caravan sales advice on display
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NCC yearly membership sticker on office window and up to date
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Approved holiday park on display
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Complaints policy available and on display
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List of private sales readily available (does not need to be on display)
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Future sales systemised and all deposits taken through the computer system
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Sales presenters in good condition, up to date and conform to company branding
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Office is clean, tidy, free of clutter and presented as per plan
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Sales units are dressed appropriately, light bulbs working, van/lodge clean, made beds, appropriate access, for sale signs up. Written daily check.
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Current month sales have correct costings according to VAT margin sheet
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All posters are up to date, correct branding and date
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Valid copy of the park rules on display
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Show the warranty information for a manufacturer.
Laundrette
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Outside laundrette, clean and tidy.
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Inside Laundrette clean and tidy.
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Literature all brand compliant.
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Machines all working
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Hot water to area.
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General impression positive.
Outdoor leisure area
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Activity areas clearly signed for customers on map and around park
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All areas maintained and prime checks in place and secure as per park policy
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All areas workings or logged as out of order with a rectification date
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Instructions or rules for use available at each area
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All areas free of litter and suitable for use
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Empty bins available at each leisure venue
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Marketing all to brand and in date
Park exteriors, grounds and maintenance
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Empty pitches cleared and debris free
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Park roads are clearly signed and clear of pit holes.
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Park roads are clear and free from litter
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Park plan in place to develop the aesthetic impact of the park
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Parking bays are clear of moss and weeds.
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All units on park have been skirted and have steps situated for access and have clean exteriors
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Grassed and landscaped areas are well maintained
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Bins are not overflowing and well maintained
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Road markings are clear, clean and fresh
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Illegal parking is monitored and addressed
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Customer comms are to plan
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Road curbs attended and maintained
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Paving is clear of weeds and clean
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Building exteriors clean and well maintained. Areas requiring repair have been reported
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Signage is consistent and to brand standard, clean and operational with any faults reported
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Any maintenance / grounds works are recorded and scheduled
Health & Safety
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Declarations have been signed in the Managers Diary.
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Registry App score improved on last audit by 5% up to 90% accepability
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Visitors and contractors signing log from diary being used.
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Weekly fire alarm test log completed.
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Monthly emergency lighting test log completed.
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Monthly fire extinguishers, blanket check log completed.
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Last Quarterly checks completed and corrective action completed or scheduled in.
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Last 6 month checks - Fire & Legionella completed, and corrective action completed or underway.
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Quarterly fire evacuation drill completed and corrective action completed.
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Last six month checks completed and corrective action scheduled in or addressed.
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6 month checks for access equipment completed and corrective action scheduled or completed.
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Weekly checks compliance and operational completed and corrective action undertaken or scheduled in
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Weekly checks: Daily fire walk completed and week records signed off by GM.
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Daily checks for the last month completed and recorded.
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Monthly Audit and Action Plan completed and signed off by GM.
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Park Managers end of Month Documentation Review Completed
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Monthly Management Meeting completed and notes/minutes available.
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Audit score improved by 5% on last audit up to 90% compliance.
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Training score improved since last audit by 5% at least up to 90% compliance.
Finance and control
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Park meter readings taken on last day of the month
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Review of approved PD's and date closure
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Petty cash system adhere to company policy
General
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Inductions, performance reviews, development plans and 1-2-1's all on file
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Desks clear and clutter free
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Maintenance areas are tidy and well maintained
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Waste ground areas are clear and not used for tipping
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NPS feedback on display
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Staff and store areas are well maintained and orderly
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Emergency key available for every caravan
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All teams have name badges and a clear "Haulfryn" uniform or dress code
Sign off
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Site health checker
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Central health checker
