Information

  • Region

  • Park

  • Date

  • Site health checker

  • Central health checker

First Impressions (Entrance to reception)

  • Entrance to grounds visually looks well maintained, welcoming and clearly defined as where to go

  • Road markings are clear, clean and pot hole free

  • Paving is clear of weeds and clean

  • Building exteriors clean and well maintained. Areas requiring repair have been reported

  • Signage is consistent and to brand standard, clean and operational with any faults reported

  • Entrance way is free from litter, is clean and lights are working. Windows and external doors are working and are clean

  • Any maintenance / grounds works are recorded and scheduled

Reception

  • Area is merchandised to plan and clutter free

  • Area has appropriate lighting, temperature, smell and sound levels

  • Team in correct uniform with names badges

  • All visual areas off the reception are well maintained and clutter free

  • Access statement on display

  • Public liability insurance on display

Sales

  • NCC Code of practice available in the office

  • NCC Provided leaflets regarding caravan sales advice on display

  • NCC yearly membership sticker on office window and up to date

  • Approved holiday park on display

  • Complaints policy available and on display

  • List of private sales readily available (does not need to be on display)

  • Future sales systemised and all deposits taken through the computer system

  • Sales presenters in good condition, up to date and conform to company branding

  • Office is clean, tidy, free of clutter and presented as per plan

  • Sales units are dressed appropriately, light bulbs working, van/lodge clean, made beds, appropriate access, for sale signs up. Written daily check.

  • Current month sales have correct costings according to VAT margin sheet

  • All posters are up to date, correct branding and date

  • Valid copy of the park rules on display

  • Show the warranty information for a manufacturer.

Laundrette

  • Outside laundrette, clean and tidy.

  • Inside Laundrette clean and tidy.

  • Literature all brand compliant.

  • Machines all working

  • Hot water to area.

  • General impression positive.

Outdoor leisure area

  • Activity areas clearly signed for customers on map and around park

  • All areas maintained and prime checks in place and secure as per park policy

  • All areas workings or logged as out of order with a rectification date

  • Instructions or rules for use available at each area

  • All areas free of litter and suitable for use

  • Empty bins available at each leisure venue

  • Marketing all to brand and in date

Park exteriors, grounds and maintenance

  • Empty pitches cleared and debris free

  • Park roads are clearly signed and clear of pit holes.

  • Park roads are clear and free from litter

  • Park plan in place to develop the aesthetic impact of the park

  • Parking bays are clear of moss and weeds.

  • All units on park have been skirted and have steps situated for access and have clean exteriors

  • Grassed and landscaped areas are well maintained

  • Bins are not overflowing and well maintained

  • Road markings are clear, clean and fresh

  • Illegal parking is monitored and addressed

  • Customer comms are to plan

  • Road curbs attended and maintained

  • Paving is clear of weeds and clean

  • Building exteriors clean and well maintained. Areas requiring repair have been reported

  • Signage is consistent and to brand standard, clean and operational with any faults reported

  • Any maintenance / grounds works are recorded and scheduled

Health & Safety

  • Declarations have been signed in the Managers Diary.

  • Registry App score improved on last audit by 5% up to 90% accepability

  • Visitors and contractors signing log from diary being used.

  • Weekly fire alarm test log completed.

  • Monthly emergency lighting test log completed.

  • Monthly fire extinguishers, blanket check log completed.

  • Last Quarterly checks completed and corrective action completed or scheduled in.

  • Last 6 month checks - Fire & Legionella completed, and corrective action completed or underway.

  • Quarterly fire evacuation drill completed and corrective action completed.

  • Last six month checks completed and corrective action scheduled in or addressed.

  • 6 month checks for access equipment completed and corrective action scheduled or completed.

  • Weekly checks compliance and operational completed and corrective action undertaken or scheduled in

  • Weekly checks: Daily fire walk completed and week records signed off by GM.

  • Daily checks for the last month completed and recorded.

  • Monthly Audit and Action Plan completed and signed off by GM.

  • Park Managers end of Month Documentation Review Completed

  • Monthly Management Meeting completed and notes/minutes available.

  • Audit score improved by 5% on last audit up to 90% compliance.

  • Training score improved since last audit by 5% at least up to 90% compliance.

Finance and control

  • Park meter readings taken on last day of the month

  • Review of approved PD's and date closure

  • Petty cash system adhere to company policy

General

  • Inductions, performance reviews, development plans and 1-2-1's all on file

  • Desks clear and clutter free

  • Maintenance areas are tidy and well maintained

  • Waste ground areas are clear and not used for tipping

  • NPS feedback on display

  • Staff and store areas are well maintained and orderly

  • Emergency key available for every caravan

  • All teams have name badges and a clear "Haulfryn" uniform or dress code

Sign off

  • Site health checker

  • Central health checker

The templates available in our Public Library have been created by our customers and employees to help get you started using SafetyCulture's solutions. The templates are intended to be used as hypothetical examples only and should not be used as a substitute for professional advice. You should seek your own professional advice to determine if the use of a template is permissible in your workplace or jurisdiction. You should independently determine whether the template is suitable for your circumstances.