Health Check V2

• Conducted on

  Date

• Prepared by

• Location
  Address

General

• Entrances to park clean clear and clearly defined as to where to go?

  Yes

  No

  N/A

• All road markings clean, clear and pothole free?

  Yes

  No

  N/A

• All paving clean and clear of weeds?

  Yes

  No

  N/A

• All buildings clean and well maintained?

  Yes

  No

  N/A

• Signage is consistent and to brand standard?

  Yes

  No

  N/A

• Building entrance ways clear, free from litter, lights working and clean?

  Yes

  No

  N/A

• Any maintenance or grounds works recorded and scheduled?

  Yes

  No

  N/A

cont.

• Emergency keys available and locked away when not in use?

  Yes

  No

  N/A

• All team in correct uniform with badge as per uniform and appearance policy?

  Yes

  No

  N/A

• All team areas/store clean and tidy?

  Yes

  No

  N/A

• All offices clean, tidy and free of clutter?

  Yes

  No

  N/A

• Access statement in view?

  Yes

  No

  N/A

• insurance certs in view?

  Yes

  No

  N/A

• GDPR issues?

  1 issue

  2 issues

  3 issues

  3+

Sales

• NCC sales list correct, in place and up to date?

  Yes

  No

  N/A

• Weekly 1-2-1's happening, available and signed by both SE's and GM?

  Yes

  No

  N/A

• NCC sales advice leaflets readily available?

  Yes

  No

  N/A

• NCC yearly membership and approved holiday park sticker on display?

  Yes

  No

  N/A

• All sales with realistic completion dates? No constant slippages?<br>

  Yes

  No

  N/A

• Customer complaint policy available and on display?

  Yes

  No

  N/A

• Future/pending sales on the system and SE can explain each one?

  Yes

  No

  N/A

• Sales presenters in good condition, none empty and up to date?

  Yes

  No

  N/A

• Sales units dressed, clean, ready for viewing with daily sign off?

  Yes

  No

  N/A

Facilities ( Bar/Restaurant/Spa/Leisure)

• Areas have appropriate lighting, temperature, smell and sound levels?

  Yes

  No

  N/A

• CCTV working in all areas?

  Yes

  No

  N/A

• All visual areas of the facilities well maintained and clutter free?

  Yes

  No

  N/A

• All customer areas look comfortable and welcoming?

  Yes

  No

  N/A

• Customers being acknowledged and greeted by the team?

  Yes

  No

  N/A

• All relevant GP's on or above target with adequate knowledge & understanding?

  Yes

  No

  N/A

• All stock items merchandised to plan and in date? (Shop/Bar/Spa/Leisure)

  Yes

  No

  N/A

• All areas merchandised to plan/branding in date?

  Yes

  No

  N/A

• All serving equipment clean and operational?

  Yes

  No

  N/A

• All customer facing surfaces clean and clear? (Bar/Tables/Leisure desks etc)

  Yes

  No

  N/A

• All lights working?

  Yes

  No

  N/A

• All restricted areas locked? (chemical cupboards/spirits cupboard)

  Yes

  No

  N/A

• All restricted areas clean and tidy (Cellars/Plant rooms)

  Yes

  No

  N/A

• All equipment clean and operational? (Dishwasher/Glass washer/Ice machine-separate scoop?)

  Yes

  No

  N/A

• Team using own keys/logins with correct level of approvals and not readily available?

  Yes

  No

  N/A

• All licensing and certification up to date?

  Yes

  No

  N/A

• No open tabs/orders?

  Yes

  No

  N/A

• Team able to make product matching and recommendations?

  Yes

  No

  N/A

• All stocks rotated/ in date?

  Yes

  No

  N/A

• Any literature in good condition and correct? (Menu/Brochure/Treatment list)

  Yes

  No

  N/A

• All hand washing areas replenished/ clean

  Yes

  No

  N/A

• Customer toilets clean replenished, and good working order, emergency cords intact?

  Yes

  No

  N/A

• All relevant instructional procedures in place, available and adhered to? (SOP's/Spec sheets/Food safety management)

  Yes

  No

  N/A

• Promotional plans in place for all areas?

  Yes

  No

  N/A

• All storage areas clean, clear, clutter free and nothing stored on the floors?

  Yes

  No

  N/A

• Relevant team members in place? (Servers/Lifeguards/Bar attended?)

  Yes

  No

  N/A

• Water clarity is clear and pool areas are clean with safety equipment available?

  Yes

  No

  N/A

• Any equipment without the means of storage neat and tidy?

  Yes

  No

  N/A

• Outdoor areas have correct branding, rules, instructions and visible on the map?

  Yes

  No

  N/A

• All areas free of litter and bins available?

  Yes

  No

  N/A

Park

• Park roads clearly marked, pothole free and clear from litter?

  Yes

  No

  N/A

• Empty pitches free of debris and safe (drains capped etc)

  Yes

  No

  N/A

• Parking bays/Tegular paving clear of moss and weeds?

  Yes

  No

  N/A

• All units on site clean, in keeping, skirted and decked?

  Yes

  No

  N/A

• Grassed/landscaped areas well maintained?

  Yes

  No

  N/A

• Park branding up to date and clean?

  Yes

  No

  N/A

• Road edging, paving well maintained, clean and clear of weeds/moss?

  Yes

  No

  N/A

Finance

• On budget? Able to explain all overspends

  Yes

  No

  N/A

• Safe keys locked away and office locked?

  Yes

  No

  N/A

General

• inductions, performance reviews & 1-2-1's happening with proof?

  Yes

  No

  N/A

• Team store areas & room clean and tidy?

  Yes

  No

  N/A

• NCC information up to date and correct branding

  Yes

  No

  N/A

• Maintenance areas tidy and well maintained

  Yes

  No

  N/A

• Resi checker in place and followed up?

  Yes

  No

  N/A

• Waste grounds and bin areas clean clear and not used for tipping?

  Yes

  No

  N/A

• Succession planning up to date and in use?

  Yes

  No

  N/A

• Team aware of values and can explain what it means to them?

  Yes

  No

  N/A

• Sublet/hire fleet units cleaned to spec?

  Yes

  No

  N/A

Technology & Data Security

• Are all data/comms cabinets locked

  Yes

  No

  N/A

• Are all PEDs clear of signs of tampering/substitution?

  Yes

  No

  N/A