Information
-
Region
-
Park
-
Date
-
Site health checker
-
Central health checker
First Impressions (Entrance to reception)
-
Entrance to grounds visually looks well maintained, welcoming and clearly defined as where to go
-
Road markings are clear, clean and pot hole free
-
Paving is clear of weeds and clean
-
Building exteriors clean and well maintained. Areas requiring repair have been reported
-
Signage is consistent and to brand standard, clean and operational with any faults reported
-
Entrance way is free from litter, is clean and lights are working. Windows and external doors are working and are clean
-
Any maintenance / grounds works are recorded and scheduled
Reception
-
Customers are being greeted and acknowledged by team
-
Area is merchandised to plan and clutter free
-
Area has appropriate lighting, temperature, smell and sound levels
-
Team in correct uniform with names badges
-
All visual areas off the reception are well maintained and clutter free
-
Access statement on display
-
Public liability insurance on display
-
Owner / prospect break out areas look comfortable and welcoming
Sales
-
NCC Code of practice available in the office
-
Weekly 1-2-1's are happening with all SE's. Last weeks 1-2-1's between GM and SE's are available and signed by both
-
NCC Provided leaflets regarding caravan sales advice on display
-
NCC yearly membership sticker on office window and up to date
-
Approved holiday park on display
-
Complaints policy available and on display
-
List of private sales readily available (does not need to be on display)
-
Future sales systemised and all deposits taken through the computer system
-
Pending sales system in place and SE can explain each pend and when it will be cleared by. These should be on the system.
-
Sales presenters in good condition, up to date and conform to company branding
-
Office is clean, tidy, free of clutter and presented as per plan
-
Sales units are dressed appropriately, light bulbs working, van/lodge clean, made beds, appropriate access, for sale signs up. Written daily check.
-
Current month sales have correct costings according to VAT margin sheet
-
All posters are up to date, correct branding and date
-
Valid copy of the park rules on display
-
Show the warranty information for a manufacturer.
-
Sales team smart wearing name badge.
Laundrette
-
Outside laundrette, clean and tidy.
-
Inside Laundrette clean and tidy.
-
Literature all brand compliant.
-
Machines all working
-
Hot water to area.
-
General impression positive.
-
Rooms have working sinks, taps, beds, clean trolleys and no smell of drains
Park exteriors, grounds and maintenance
-
Empty pitches cleared and debris free
-
Park roads are clearly signed and clear of pit holes.
-
Park roads are clear and free from litter
-
Park plan in place to develop the aesthetic impact of the park
-
Parking bays are clear of moss and weeds.
-
All units on park have been skirted and have steps situated for access and have clean exteriors
-
Grassed and landscaped areas are well maintained
-
Bins are not overflowing and well maintained
-
Road markings are clear, clean and fresh
-
Illegal parking is monitored and addressed
-
Customer comms are to plan
-
Road curbs attended and maintained
-
Paving is clear of weeds and clean
-
Building exteriors clean and well maintained. Areas requiring repair have been reported
-
Signage is consistent and to brand standard, clean and operational with any faults reported
-
Any maintenance / grounds works are recorded and scheduled
Health & Safety
-
Declarations have been signed in the Managers Diary.
-
Registry App score improved on last audit by 5% up to 90% accepability
-
Visitors and contractors signing log from diary being used.
-
Weekly fire alarm test log completed.
-
Monthly emergency lighting test log completed.
-
Monthly fire extinguishers, blanket check log completed.
-
Last Quarterly checks completed and corrective action completed or scheduled in.
-
Last 6 month checks - Fire & Legionella completed, and corrective action completed or underway.
-
Quarterly fire evacuation drill completed and corrective action completed.
-
Last six month checks completed and corrective action scheduled in or addressed.
-
6 month checks for access equipment completed and corrective action scheduled or completed.
-
Weekly checks compliance and operational completed and corrective action undertaken or scheduled in
-
Weekly checks: Daily fire walk completed and week records signed off by GM.
-
Daily checks for the last month completed and recorded.
-
Monthly Audit and Action Plan completed and signed off by GM.
-
Park Managers end of Month Documentation Review Completed
-
Monthly Management Meeting completed and notes/minutes available.
-
Audit score improved by 5% on last audit up to 90% compliance.
-
Training score improved since last audit by 5% at least up to 90% compliance.
Finance and control
-
Park meter readings taken on last day of the month
-
Safe keys secure and kept in locked area
-
Review of approved PD's and date closure
-
Review vouchers claim sheet with receipts attached
-
Weekly safe reconciliations are in place and recorded
-
Till reconciliation differences of plus or minus £5 investigated
-
Petty cash system adhere to company policy
General
-
Inductions, performance reviews, development plans and 1-2-1's all on file
-
Wages report submitted by close of play Monday
-
Team member room is clean and tidy
-
Desks clear and clutter free
-
Maintenance areas are tidy and well maintained
-
Waste ground areas are clear and not used for tipping
-
NPS feedback on display
-
Staff and store areas are well maintained and orderly
-
Master rota at reception detailing everyone's availability
-
Emergency key available for every caravan
-
All teams have name badges and a clear "Haulfryn" uniform or dress code
Sign off
-
Site health checker
-
Central health checker
