Information

  • Region

  • Park

  • Date

  • Site health checker

  • Central health checker

First Impressions (Entrance to reception)

  • Entrance to grounds visually looks well maintained, welcoming and clearly defined as where to go

  • Road markings are clear, clean and pot hole free

  • Paving is clear of weeds and clean

  • Building exteriors clean and well maintained. Areas requiring repair have been reported

  • Signage is consistent and to brand standard, clean and operational with any faults reported

  • Entrance way is free from litter, is clean and lights are working. Windows and external doors are working and are clean

  • Any maintenance / grounds works are recorded and scheduled

Reception

  • Customers are being greeted and acknowledged by team

  • Area is merchandised to plan and clutter free

  • Area has appropriate lighting, temperature, smell and sound levels

  • Team in correct uniform with names badges

  • All visual areas off the reception are well maintained and clutter free

  • Access statement on display

  • Public liability insurance on display

  • Owner / prospect break out areas look comfortable and welcoming

Sales

  • NCC Code of practice available in the office

  • Weekly 1-2-1's are happening with all SE's. Last weeks 1-2-1's between GM and SE's are available and signed by both

  • NCC Provided leaflets regarding caravan sales advice on display

  • NCC yearly membership sticker on office window and up to date

  • Approved holiday park on display

  • Complaints policy available and on display

  • List of private sales readily available (does not need to be on display)

  • Future sales systemised and all deposits taken through the computer system

  • Pending sales system in place and SE can explain each pend and when it will be cleared by. These should be on the system.

  • Sales presenters in good condition, up to date and conform to company branding

  • Office is clean, tidy, free of clutter and presented as per plan

  • Sales units are dressed appropriately, light bulbs working, van/lodge clean, made beds, appropriate access, for sale signs up. Written daily check.

  • Current month sales have correct costings according to VAT margin sheet

  • All posters are up to date, correct branding and date

  • Valid copy of the park rules on display

  • Show the warranty information for a manufacturer.

  • Sales team smart wearing name badge.

Laundrette

  • Outside laundrette, clean and tidy.

  • Inside Laundrette clean and tidy.

  • Literature all brand compliant.

  • Machines all working

  • Hot water to area.

  • General impression positive.

  • Rooms have working sinks, taps, beds, clean trolleys and no smell of drains

Park exteriors, grounds and maintenance

  • Empty pitches cleared and debris free

  • Park roads are clearly signed and clear of pit holes.

  • Park roads are clear and free from litter

  • Park plan in place to develop the aesthetic impact of the park

  • Parking bays are clear of moss and weeds.

  • All units on park have been skirted and have steps situated for access and have clean exteriors

  • Grassed and landscaped areas are well maintained

  • Bins are not overflowing and well maintained

  • Road markings are clear, clean and fresh

  • Illegal parking is monitored and addressed

  • Customer comms are to plan

  • Road curbs attended and maintained

  • Paving is clear of weeds and clean

  • Building exteriors clean and well maintained. Areas requiring repair have been reported

  • Signage is consistent and to brand standard, clean and operational with any faults reported

  • Any maintenance / grounds works are recorded and scheduled

Health & Safety

  • Declarations have been signed in the Managers Diary.

  • Registry App score improved on last audit by 5% up to 90% accepability

  • Visitors and contractors signing log from diary being used.

  • Weekly fire alarm test log completed.

  • Monthly emergency lighting test log completed.

  • Monthly fire extinguishers, blanket check log completed.

  • Last Quarterly checks completed and corrective action completed or scheduled in.

  • Last 6 month checks - Fire & Legionella completed, and corrective action completed or underway.

  • Quarterly fire evacuation drill completed and corrective action completed.

  • Last six month checks completed and corrective action scheduled in or addressed.

  • 6 month checks for access equipment completed and corrective action scheduled or completed.

  • Weekly checks compliance and operational completed and corrective action undertaken or scheduled in

  • Weekly checks: Daily fire walk completed and week records signed off by GM.

  • Daily checks for the last month completed and recorded.

  • Monthly Audit and Action Plan completed and signed off by GM.

  • Park Managers end of Month Documentation Review Completed

  • Monthly Management Meeting completed and notes/minutes available.

  • Audit score improved by 5% on last audit up to 90% compliance.

  • Training score improved since last audit by 5% at least up to 90% compliance.

Finance and control

  • Park meter readings taken on last day of the month

  • Safe keys secure and kept in locked area

  • Review of approved PD's and date closure

  • Review vouchers claim sheet with receipts attached

  • Weekly safe reconciliations are in place and recorded

  • Till reconciliation differences of plus or minus £5 investigated

  • Petty cash system adhere to company policy

General

  • Inductions, performance reviews, development plans and 1-2-1's all on file

  • Wages report submitted by close of play Monday

  • Team member room is clean and tidy

  • Desks clear and clutter free

  • Maintenance areas are tidy and well maintained

  • Waste ground areas are clear and not used for tipping

  • NPS feedback on display

  • Staff and store areas are well maintained and orderly

  • Master rota at reception detailing everyone's availability

  • Emergency key available for every caravan

  • All teams have name badges and a clear "Haulfryn" uniform or dress code

Sign off

  • Site health checker

  • Central health checker

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