Customer Experience Health Check - Sales

• Region

• Park

• Date

  Date

• Site health checker

• Central health checker

First Impressions (Entrance to reception)

• Entrance to grounds visually looks well maintained, welcoming and clearly defined as where to go

  Yes

  No

  N/A

• Road markings are clear, clean and pot hole free

  Yes

  No

  N/A

• Paving is clear of weeds and clean

  Yes

  No

  N/A

• Building exteriors clean and well maintained. Areas requiring repair have been reported

  Yes

  No

  N/A

• Signage is consistent and to brand standard, clean and operational with any faults reported

  Yes

  No

  N/A

• Entrance way is free from litter, is clean and lights are working. Windows and external doors are working and are clean

  Yes

  No

  N/A

• Any maintenance / grounds works are recorded and scheduled

  Yes

  No

  N/A

Reception

• Customers are being greeted and acknowledged by team

  Yes

  No

  N/A

• Area is merchandised to plan and clutter free

  Yes

  No

  N/A

• Area has appropriate lighting, temperature, smell and sound levels

  Yes

  No

  N/A

• Team in correct uniform with names badges

  Yes

  No

  N/A

• All visual areas off the reception are well maintained and clutter free

  Yes

  No

  N/A

• Access statement on display

  Yes

  No

  N/A

• Public liability insurance on display

  Yes

  No

  N/A

• Owner / prospect break out areas look comfortable and welcoming

  Yes

  No

  N/A

Sales

• NCC Code of practice available in the office

  Yes

  No

  N/A

• Weekly 1-2-1's are happening with all SE's. Last weeks 1-2-1's between GM and SE's are available and signed by both

  Yes

  No

  N/A

• NCC Provided leaflets regarding caravan sales advice on display

  Yes

  No

  N/A

• NCC yearly membership sticker on office window and up to date

  Yes

  No

  N/A

• Approved holiday park on display

  Yes

  No

  N/A

• Complaints policy available and on display

  Yes

  No

  N/A

• List of private sales readily available (does not need to be on display)

  Yes

  No

  N/A

• Future sales systemised and all deposits taken through the computer system

  Yes

  No

  N/A

• Pending sales system in place and SE can explain each pend and when it will be cleared by. These should be on the system.

  Yes

  No

  N/A

• Sales presenters in good condition, up to date and conform to company branding

  Yes

  No

  N/A

• Office is clean, tidy, free of clutter and presented as per plan

  Yes

  No

  N/A

• Sales vehicles are clean

  Yes

  No

  N/A

• Sales units are dressed appropriately, light bulbs working, van/lodge clean, made beds, appropriate access, for sale signs up. Written daily check.

  Yes

  No

  N/A

• Current month sales have correct costings according to VAT margin sheet

  Yes

  No

  N/A

• All posters are up to date, correct branding and date

  Yes

  No

  N/A

• Valid copy of the park rules on display

  Yes

  No

  N/A

• Show the warranty information for a manufacturer.

  Yes

  No

  N/A

• Sales team smart wearing name badge.

  Yes

  No

  N/A

Sign off

• Site health checker

  Sign

• Central health checker

  Sign