Customer Issue Form

• Customer

• Date Completed

  Date

• Completed by

Customer Information

• Company Name

• Customer Contact

• Customer Number

• Customer Contact Email

• Customer ON Number

NCR Details

• Orora NCR Number

• Orora Issue Number

• Customer Reference Number/NCR/DMR/PRO Number

• Where possible please present sample, pallet labels, photos & sny relevant information to Customer Services for NCR processing

Product Information

• Orora Plant

  Box NZ NI

  Box NZ SI

  Christchurch

  Hastings

  Wiri

• PD Number

• Calloff/Job Number

• Topup Number

• Internal/External NCR

• Invoice Number

• Julian Date

• Product description

Complaint

• Description of complaint

• Sample

  Yes

  No

  N/A

• Photo of issue

  Media

• How will faulty goods be dealt with

  Dumped on site

  To be collected

  Other

• Give details

• If goods returned to Orora, what is to happen with them?

  Bale

  Sell as seconds

  Hold for customer until

  Other

• Select date

  Date

• Give details

• Department problem caused by

• Problem Quantity

• Quantity to be returned

• Quantity to be credited

• Empty pallet quantity to be credited

  Yes

  No

  N/A

• How many empty pallets

• Pallet return number

• Formal Response Required?

  Yes

  No

  N/A

• Date formal response required by

  Date

Other Information

• What is the impact to the customer?

• What are the customers expectations?

• Initial investigation findings

• Corrective actions (if your error or known)

• Preventative action (if your error or known)

Sign off

• Sales Manager

  Sign