Customer Information

Customer Information

  • Company Name

  • Customer Contact

  • Customer Number

  • Customer Contact Email

  • Customer ON Number

NCR Details

  • Orora NCR Number

  • Orora Issue Number

  • Customer Reference Number/NCR/DMR/PRO Number

Complaint

  • Where possible please present sample, pallet labels, photos & sny relevant information to Customer Services for NCR processing

Product Information

  • Orora Plant

  • PD Number

  • Calloff/Job Number

  • Topup Number

  • Internal/External NCR

  • Invoice Number

  • Julian Date

  • Product description

Complaint

  • Description of complaint

  • Sample

  • Photo of issue

  • How will faulty goods be dealt with

  • Give details

  • If goods returned to Orora, what is to happen with them?

  • Select date

  • Give details

  • Department problem caused by

  • Problem Quantity

  • Quantity to be returned

  • Quantity to be credited

  • Empty pallet quantity to be credited

  • How many empty pallets

  • Pallet return number

  • Formal Response Required?

  • Date formal response required by

Other Information

  • What is the impact to the customer?

  • What are the customers expectations?

  • Initial investigation findings

  • Corrective actions (if your error or known)

  • Preventative action (if your error or known)

Sign off

  • Sales Manager

The templates available in our Public Library have been created by our customers and employees to help get you started using SafetyCulture's solutions. The templates are intended to be used as hypothetical examples only and should not be used as a substitute for professional advice. You should seek your own professional advice to determine if the use of a template is permissible in your workplace or jurisdiction. Any ratings or scores displayed in our Public Library have not been verified by SafetyCulture for accuracy. Users of our platform may provide a rating or score that is incorrect or misleading. You should independently determine whether the template is suitable for your circumstances. You can use our Public Library to search based on criteria such as industry and subject matter. Search results are based on their relevance to your search and other criteria. We may feature checklists based on subject matters we think may be of interest to our customers.