Customer Information

Customer Information

  • Company Name

  • Customer Contact

  • Customer Number

  • Customer Contact Email

  • Customer ON Number

NCR Details

  • Orora NCR Number

  • Orora Issue Number

  • Customer Reference Number/NCR/DMR/PRO Number


  • Where possible please present sample, pallet labels, photos & sny relevant information to Customer Services for NCR processing

Product Information

  • Orora Plant

  • PD Number

  • Calloff/Job Number

  • Topup Number

  • Internal/External NCR

  • Invoice Number

  • Julian Date

  • Product description


  • Description of complaint

  • Sample

  • Photo of issue

  • How will faulty goods be dealt with

  • Give details

  • If goods returned to Orora, what is to happen with them?

  • Select date

  • Give details

  • Department problem caused by

  • Problem Quantity

  • Quantity to be returned

  • Quantity to be credited

  • Empty pallet quantity to be credited

  • How many empty pallets

  • Pallet return number

  • Formal Response Required?

  • Date formal response required by

Other Information

  • What is the impact to the customer?

  • What are the customers expectations?

  • Initial investigation findings

  • Corrective actions (if your error or known)

  • Preventative action (if your error or known)

Sign off

  • Sales Manager

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