Customer Journey

Information

Exterior

Outside

1. Landscaping tidy, well presented, no litter
2. Forecourt clean, no litter
3. Air Hose in good condition, working
4. Pumps clean, all with splash guards & grade roundels
5. Bucket with Zoap, brush, water can, paper towels on each lane
6. Rubbish bin lids, sides, bases clean. Pump islands & surrounds clean
7. Signage is clean. Check poster boards, spreaders, blue sign above door, yellow portico
8. Store front uncluttered. No cones, brooms etc in customer view
9. Forecourt merchandising units, ice/bait freezer - clean, priced, well stocked
10. Forecourt Concierge - present & delivering Z factor with all the frills, (washing windows, engaging with customers)
11. Store entry area - no litter, mat in good condition

Interior

12. Floors clean
13. Doors & windows clean. Clear window policy being maintained
14. Radio on & on an approved station
15. Do a quick store walk. Check that...<br> - shelves/chillers & products are clean
16. - everything is priced
17. - products are well stocked, faced and fronted
18. Promo locations - well stocked, POS in place
19. Food & coffee zone - clean
20. Food & coffee zone - cabinets well stocked, well presented
21. Counter - all areas in customer view clean, tidy & uncluttered
22. Staff - wearing correct uniform & well presented, name badge & all black shoes. Barista wearing apron
23. Toilet Maintenance - Soap, hand dryer, toilet paper, toilet brush available and in good condition. Light & privacy lock working. "let us know" and "sanitary towel" signs displayed. Air freshner working (does it smell fresh?)<br>
24. Toilet Cleanliness - Everything is clean and dust free. Check cistern, bowl & surrounds, seat & hinges, basin, hand dryer, toilet roll holder, toilet brush holder, sanitary pad bin, floor & walls
25. Back of house (office, storeroom, staff area, prep room) clean and tidy?
Any Other Observations?