Customer Review

• Document Title

• Customer

• Customer Site

• Review Period From

  Date

• Review Period To

  Date

• Business Chain Number

• Reviewed By

• Date Completed

  Date

• Review Type Site / National

  National

  Site

• Email To:

Attendees

• Name / Company

• CC to Name / Company

1.0 Contract Performance

• 1.1 Is the fleet availability in line with the contract?

  Yes

  No

• 1.2 Overall effect Damage has on Availability (%)

• 1.3 Is the response time in line with the contract?

  Yes

  No

• 1.4 Are the PM Services up to date?

  Yes

  No

• 1.5 Are there any Trucks in Excess Hours?

  No

  Yes

• Additional comments for this section

2.0 Fleet Movements

• 2.1 Has there been any equipment movements or replacements since the last review?

  No

  Yes

• 2.2 What is the current qty of Short Term Rental trucks?

• Additional comments for this section

3.0 Non Contract Cost information for the Period

• 3.1 Accidental Damage (£)

• 3.2 Average Accident Cost per Truck per Week (£)

• 3.3 Customer Requested Work (£)

• 3.4 Average Customer Requested Cost per Truck per Week (£)

• Additional comments for this section

4.0 Exception Reporting

• 4.1 Are there any trucks showing unusually number of high breakdowns?

  No

  Yes

• 4.2 Are there any trucks with repetitive faults?

  No

  Yes

• 4.3 Are there any trucks with any single Damage repairs in excess of £500?

  No

  Yes

• 4.4 Site with highest Damage Cost

  N/A

  Input Details

• Additional comments for this section

5.0 Quotations

• 5.1 Are there any quotations outstanding?

  No

  Yes

• Additional comments for this section

6.0 Invoicing

• 6.1 Are there any invoice queries outstanding?

  No

  Yes

• 6.2 Are there any invoices overdue?

  No

  Yes

• Additional comments for this section

7.0 Operational Standards and Compliance walkabout

• 6.1 Equipment general condition?

  Very Good

  Good

  Average

  Poor

• 6.2 Any outstanding damage?

  No

  Yes

• 6.3 Photos of sample equipment

  Media

• 6.4 Does the site have a Workshop?

  Yes

  No

  N/A

• 6.4.1 If Yes is the workshop Clean & Tidy?

  Yes

  No

  N/A

• 6.4.2 If Yes are the workshop Signs & Noticeboards acceptable?

  Yes

  No

  N/A

• 6.4.3 If No is the Work area safe and can be cordoned off from traffic?

  Yes

  No

  N/A

• 6.5 Photos of Workshop / Work Area

  Media

• 6.6 General condition of Batteries?

  Very Good

  Good

  Average

  Poor

  N/A

• 6.7 Are the Batteries being topped up?

  Yes

  No

  N/A

• 6.8 General condition of Battery and/or Fuelling area?

  Very Good

  Good

  Average

  Poor

  N/A

• 6.9 Photos of Batteries and Battery and/or Fuelling area

  Media

• Additional comments for this section

8.0 Documentation

• 7.1 I_Site report sent/left with customer?

  Yes

  No

• 7.2 Action Plan agreed with customer?

  Yes

  No

• 7.3 Number of actions not completed since last review?

9.0 Customer - Additional Notes and Comments

Note

• Note / Action

• To be completed by

  Date

• Person Responsible

• General Notes

10.0 Toyota - Additional Notes and Comments

Note

• General Notes

• Note / Action

• To be completed by

  Date

• Person Responsible

11.0 Confirmed By

• Contract Manager

  Sign

• Customer Representative

  Sign