FH store Visit Report

• Audit Title

Store review

• Date

  Date

• Completed by

• Team present

Store Details

• Store Number

• Store Name

General

• Has the store got a copy of the previous visit report to hand?

  Yes

  No

  N/A

• Is there evidence that the manager has been working through the visit report to the agreed deadlines?

  Yes

  No

  N/A

Store Presentation and standards

• Have the specific points raised on the previous visit been completed to an acceptable standard?

  Yes

  No

  N/A

Setting the Team up for success

• Have the specific points from the previous full day visit been addressed?

  Yes

  No

  N/A

• Has a team brief been completed to a high standards?

  Yes

  No

  N/A

• Are the team aware of their current performance and targets?

  Yes

  No

  N/A

• Are the recovery plans being followed? Detail progress made since previous visit

  Yes

  No

  N/A

Customer Service review

• Evidence of customers being acknowledged and greeted within a 30 second timeframe

  Yes

  No

  N/A

• Review VMS and customer service notice boards

  Yes

  No

  N/A

• Review any customer complaints

  Yes

  No

  N/A

Investing in people

• Weekly performance reviews up to date?

  Yes

  No

  N/A

• Activity based on shop-floor observations taking place based on reviews?

  Yes

  No

  N/A

• Monthly reviews up to date?

  Yes

  No

  N/A

• Is training taking place and has every team member taken part?

  Yes

  No

  N/A

Performance focus

• Manager & team aware of their current performance, priorities and track their store and individual performance accordingly.

  Yes

  No

  N/A

• Awareness of store ranking on Regional/ Area and what are the current performance focuses

  Yes

  No

  N/A

• Is appropriate performance management in place?

  Yes

  No

  N/A

Performance review

• Performance versus last year

  105%+

  100-104.9%

  <100%

• Performance versus target

  105%+

  100-104.9%

  <100%

• Rolex versus last year

  105%+

  100-104.9%

  <100%

  N/A

• Watches v last year

  105%+

  100-104.9%

  <100%

  N/A

• Diamonds versus last year

  105%+

  100-104.9%

  <100%

• Assured cover over 2%?

  >2.5%

  2.0%-2.49%

  <2%

• Wedding rings above LFL?

  105%+

  100-104.9%

  <100%

• Jewellery above LFL?

  105%+

  100-104.9%

  <100%

• Branded Jewellery above LFL?

  105%+

  100-104.9%

  <100%

• Repairs above LFL?

  105%+

  100-104.9%

  <100%

• Silver above LFL?

  105%+

  100-104.9%

  <100%

• IPS above 1.35%?

  >1.5%

  1.35% -1.5%

  <1.35%

Operational Standards

• Have the specific points from the last full day visit report been completed?

  Yes

  No

  N/A

Next Steps / Actions

• Agreed Next Steps / Actions

• Supporting Photos

  Media

• Branch Manager / Deputy

  Sign