Customer Satisfaction Survey

• Audit Title

• Client / Site

• Conducted on

  Date

• Prepared by

Client Information

• Contact person:

• Phone:

• Company name:

• Location (Suite, Floor):

Are you satisfied with:

• Toilet cleaning

  Yes

  No

  N/A

• Office cleaning

  Yes

  No

  N/A

• Common areas – ground floor foyer, lifts, exterior areas, end of trip facilities, etc

  Yes

  No

  N/A

• Do our staff perform the duties to your satisfaction?

  Yes

  No

  N/A

• What can our managers do to improve the service we provide?

• Any Concerns, Suggestions, Additional Feedback?

• What score from 1-10 would you give for the service? (1-poor, 10-excellent)