Checklist

Sections Completed

  • A - Preparation

  • B - Delay period 30 to 119 mins

  • C - Delay period 120 to 239 mins

  • D - Delay period 240 to >360 mins

  • E - Other Irreg (Postponed/Divert/Canceled/reroute/Change Gate)

  • F -Irreg Post Flight Customer Service

  • G -Finalized

Section A - Preparation

  • Is there any staff available (how many)?

  • Do the staff matched with standard appearance?

  • Do the briefing/debriefing been done?

  • Is there any work equipment available and work properly (SDA/computer/handy talky/printer/telep/hotline/copy machine/paper/etc)?

  • Do the staff duty assignment been done?

  • Is there any forms available (kwitansi/DBC form/irreg form/FIM/etc)?

  • Is there any Particular Book/GFIS/TELEX/Email/Message/etc)?

  • Do the Customer Service Staff giving confirmation about causes of delay to the Operation Unit (flight detalis)?

  • Do the Customer Service Staff giving confirmation about delay, causes of delay and new ETD via verbal or PIB (Passenger Information Bulletin)?

  • Do the delay announcement confirmed by speaker in waiting room area also updated in Discreen Monitor/FIDS?

  • Do the snack and drink (SOG) served?

  • Is there any VIP/CIP, infant, WCHR, UM & Special Assistance?

  • Is there any misconnect outbound passenger (pax quantity, destenation, service recovery)?

  • Is there any passenger that doing flight cancellation, full refund, reschedule, transfer to other Garuda or any airlines flight schedule?

  • Is there any baggage offload/baggage that keeps by GA Operator/deliver to passenger?

  • Is there any coordination that been done with immigration/customs/quarantine/AP2?

  • Do the preparation of statement letter been done (optional)?

  • Is there any passenger that doing heavy complaint/ask for compensation/intmidate/hit and do the problem solve?

  • Do the caos conditions happen?

  • Does the staff finish the administration process and keep the files or additional data?

Section B - Delay period 31 to 119 mins

  • Do the Customer Service Staff giving confirmation about causes of delay to Operation Unit (flight details)?

  • Do the Customer Service Staff giving confirmation about delay, causes of delay and new ETD via verbal or PIB (Passenger Information Bulletin)?

  • Do the delay announcement confirmed by speaker in waiting room area also updated in Discreen Monitor/FIDS?

  • Do the snack and drink (SOG) served?

  • Is there any VIP/CIP, infant, WHCR, UM & Special Assistance?

  • Is there any misconnect outbound passenger (pax quantity, destination, service recovery)?

  • Is there any passenger that doing flight cancellation, full refund, reschedule, transfer to other Garuda or any airlines flight schedule?

  • Is there any baggage offload/baggage that keeps by GA Operator/deliver to passenger?

  • Is there any coordination that been done with immigration/customs/quarantine/AP2?

  • Do the preparation of statement letter been done (optional)?

  • Is there any passenger that doing heavy complaint/ask for compensation/intimidate/hit and do the problem solve?

  • Do the chaos conditions happen?

  • Does the staff finish the administration process and keep the files or additional data?

Section B - Delay Period 31 to 199 mins

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