Post Flight Service Checklist for Station Hub (ENG)

• Checklist Title

• Document No.

• Station/Hub

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

Sections Completed

• A - Baggage Claim Area

  YES

  NO

• B - Baggage Service

  YES

  NO

• C - Transfer Desk

  YES

  NO

• D - Premium Arrival Service

  YES

  NO

• E - Make Up Area

  YES

  NO

Section A - Baggage Claim Area

• How many Conveyor PIC staff that mobile around?

  Yes

  No

  N/A

• How many Drop Off staff that stand by on each conveyor?

  Yes

  No

  N/A

• How many Drop Off staff that in charge on Sky Priority Conveyor?

  Yes

  No

  N/A

• Is there any Avsec GP stand by on OOG?

  Yes

  No

  N/A

• Is every conveyor serviceable?

  Yes

  No

  N/A

• Does FIDS work normal and giving actual information?

  Yes

  No

  N/A

• Is OOG conveyor serviceable?

  Yes

  No

  N/A

• Are Baggage Claim Sign board, OOG, and Premium Arrival Service neat and eye catching?

  Yes

  No

  N/A

• Is there any trolly available?

  Yes

  No

  N/A

• Is snake line available for baggage sorting process in (Sky Priority) conveyor?

  Yes

  No

  N/A

• Is PIC conveyor well coordinated with Operator Staff in Make Up Area?

  Yes

  No

  N/A

• Does Drop Off Staff help customer to pick up their baggage?

  Yes

  No

  N/A

• Does Drop Off Staff sort the customer's baggage?

  Yes

  No

  N/A

• Does Drop Off staff check each customer's baggage claim tag?

  Yes

  No

  N/A

Section B - Baggage Service

• How many staff on duty that works for next 8 hours?

  Yes

  No

  N/A

• Is there any supervisor on duty?

  Yes

  No

  N/A

• Are floor, tables, chairs, and wall in clean condition?

  Yes

  No

  N/A

• Does the telephone work properly?

  Yes

  No

  N/A

• Is air freshener available?

  Yes

  No

  N/A

• Do all available computer work properly?

  Yes

  No

  N/A

• Do all Baggage well organized on available rack?

  Yes

  No

  N/A

• Is there any found cabin?

  Yes

  No

  N/A

• Is there any left baggage?

  Yes

  No

  N/A

• Is there any AHL baggage?

  Yes

  No

  N/A

• Is there any OHD baggage?

  Yes

  No

  N/A

• Is there any tagless baggage?

  Yes

  No

  N/A

• Is there any damaged baggage during handling process?

  Yes

  No

  N/A

• How many baggage irregularities that has been delivered to pax address?

  Yes

  No

  N/A

• Have weighing scale calibration been tried and ajusted?

  Yes

  No

  N/A

• Are form of baggage acknowledge, courtesy, DPR, and PIR

  Yes

  No

  N/A

• Are label of OHD, AHL, Rush Tag, and Security Item available?

  Yes

  No

  N/A

• How many handy talky that available?

  Yes

  No

  N/A

• Does rush tag printing machine work properly?

  Yes

  No

  N/A

• Does DCS online work properly?

  Yes

  No

  N/A

• Do All staff performance comply to Garuda Indonesia standard?

  Yes

  No

  N/A

• Do All staff do the 3S (senyum, sapa, dan salam)?

  Yes

  No

  N/A

• Do All files manage neatly and in order?

  Yes

  No

  N/A

• Does every baggage irregularities informed to destination station

  Yes

  No

  N/A

• Did "call pax" work properly?

  Yes

  No

  N/A

Section C - Transfer Desk

• How many staff on duty that works for next 8 hours?

  Yes

  No

  N/A

• Is there any supervisor on duty?

  Yes

  No

  N/A

• Are floor, tables and chairs in clean condition?

  Yes

  No

  N/A

• Do all available computer work properly?

  Yes

  No

  N/A

• Does DCS online work properly?

  Yes

  No

  N/A

• Does handy talky work properly?

  Yes

  No

  N/A

• How many WCHR and WCHC that works properly?

  Yes

  No

  N/A

• How many rain equipment (umbrella, rain coat, and boots) that available?

  Yes

  No

  N/A

• Are sign boards (sign board of boarding gate, baggage claim and international transit) in neat condition?

  Yes

  No

  N/A

• Are escalator, travelator, and customer transit lift serviceable?

  Yes

  No

  N/A

• Does bus which used to deliver international transit passenger stand by?

  Yes

  No

  N/A

• Does FIDS screen work and give actual information?

  Yes

  No

  N/A

• Do All staff performance comply to Garuda Indonesia standard?

  Yes

  No

  N/A

• Do All staff do the 3S (senyum, sapa, dan salam)?

  Yes

  No

  N/A

• Do All staff pick the passenger with WCHR and WCHC?

  Yes

  No

  N/A

• Do All staff assist passenger who want transit to domestic / international?

  Yes

  No

  N/A

• Do All staff well coodinated with bus operator?

  Yes

  No

  N/A

• Is there any officer stand by on CCU (Connecting Control Unit)?

  Yes

  No

  N/A

Section D - Premium Arrival Service

• How many PSA staff on duty on that day?

  Yes

  No

  N/A

• Are floor, tables, sofa, toilet, handwashing and mirror in clean condition?

  Yes

  No

  N/A

• Does lamp on every ceiling and desk ?

  Yes

  No

  N/A

• Is there ane hanger, trash bin and toilet tissue?

  Yes

  No

  N/A

• Who is cleaning staff responsible on lounge?

  Yes

  No

  N/A

• Is there any handy talky available?

  Yes

  No

  N/A

• Is there any magazine and newspaper on each desk?

  Yes

  No

  N/A

• Is air freshener available?

  Yes

  No

  N/A

• Is there any candy, glass, tissue or mineral water available?

  Yes

  No

  N/A

• Is there any snacks available?

  Yes

  No

  N/A

• Is there any hot drinks (coffee, tea, and hot water) available?

  Yes

  No

  N/A

• Is there any log book available?

  Yes

  No

  N/A

• Do all computers and DCS online work properly?

  Yes

  No

  N/A

• Do All staff performance comply to Garuda Indonesia standard?

  Yes

  No

  N/A

• Do All staff do the 3S (senyum, sapa, dan salam)?

  Yes

  No

  N/A

• Do PSA staff fill in Irregularity log book when there is a complaint from pax?

  Yes

  No

  N/A

Section E - Make Up Area

• How many porter that works for next 8 hours?

  Yes

  No

  N/A

• How many operator staff that works for next 8 hours?

  Yes

  No

  N/A

• Is there any baggage handling supervisor?

  Yes

  No

  N/A

• How many computer that works properly?

  Yes

  No

  N/A

• Are the handy talkies works properly?

  Yes

  No

  N/A

• Is there any miss on board baggage during handling process? (Make a detail report on a note)

  Yes

  No

  N/A

• Is there any damaged baggage, tagless, or missing baggage during handling process? (Make a detail report on a note)

  Yes

  No

  N/A

• Is internet connection in make up area accessible?

  Yes

  No

  N/A

• Is lateral 2.0 and carousel 2.1 - 2.7 works?

  Yes

  No

  N/A

• Does the porter put and handling baggage with care to Conveyor

  Yes

  No

  N/A

• Do the passenger baggage drop in each conveyor matched with the origin?

  Yes

  No

  N/A

• Did baggage sorting process handleld properly?

  Yes

  No

  N/A

• Is there any officer make a fibag and labag report?

  Yes

  No

  N/A

• Is there any Avsec officer that supervise the baggage handling process on make up area?

  Yes

  No

  N/A

• Is baggage check list file and loading check list compiled neatly?

  Yes

  No

  N/A

• Signature

  Sign