Customer Viewpoint 2014

Receipt Numbers

STAFF ARE GREAT

• How would you rate the overall customer service and helpfulness in store today

  Select Excellent Good Reasonable Poor Very Poor

  • Excellent
  • Good
  • Reasonable
  • Poor
  • Very Poor

• Helpfulness of staff

  Select Excellent Good Reasonable Poor Very Poor

  • Excellent
  • Good
  • Reasonable
  • Poor
  • Very Poor

• Able to find staff if needed

  Select Excellent Good Reasonable Poor Very Poor

  • Excellent
  • Good
  • Reasonable
  • Poor
  • Very Poor

• Staff made me feel welcome

  Select Yes No

  • Yes
  • No

• Checkout staff greeted you

  Select Yes No

  • Yes
  • No

• Checkout staff chatted with you

  Select Excellent Good Reasonable Poor Very Poor

  • Excellent
  • Good
  • Reasonable
  • Poor
  • Very Poor

• Checkout staff offered to help you pack

  Select Yes No

  • Yes
  • No

• checkout staff didn't talk to each other

  Select Yes No

  • Yes
  • No

• Checkout staff talked to you about price promise

  Select Yes No

  • Yes
  • No

• Checkout staff talked to you about Tesco Fuel Saver

  Select Yes No

  • Yes
  • No

• Staff available on self-service checkouts

  Select Yes No

  • Yes
  • No

• Staff helpful on self-service checkouts

  Select Yes No

  • Yes
  • No

I DONT QUEUE

• Length of wait at checkouts

  Select Excellent Good Reasonable Poor Very Poor

  • Excellent
  • Good
  • Reasonable
  • Poor
  • Very Poor

I CAN GET WHAT I WANT

• Overall satisfaction with availability of fruit and veg

  Select Excellent Good Reasonable Poor Very Poor

  • Excellent
  • Good
  • Reasonable
  • Poor
  • Very Poor

• Quality of fruit and veg instore today

  Select Excellent Good Reasonable Poor Very Poor

  • Excellent
  • Good
  • Reasonable
  • Poor
  • Very Poor

• Overall satisfaction with availability of special offers

  Select Excellent Good Reasonable Poor Very Poor

  • Excellent
  • Good
  • Reasonable
  • Poor
  • Very Poor

• Overall satisfaction with availability

  Select Excellent Good Reasonable Poor Very Poor

  • Excellent
  • Good
  • Reasonable
  • Poor
  • Very Poor

SHOPPING IS EASY AND ENJOYABLE

• I could get in and around easily

  Select Yes No

  • Yes
  • No

• Cleanliness/Tidiness of store

  Select Excellent Good Reasonable Poor Very Poor

  • Excellent
  • Good
  • Reasonable
  • Poor
  • Very Poor

TESCO USES ITS SCALE FOR GOOD

• This store has community initiatives that help the local area

  Select Yes No

  • Yes
  • No