DEX FM - KLI - Template(July-23)

• Site conducted

  Select

• Conducted on

  Date

• Prepared by

• Location
  Address

Vendor Drop off

• Are all packages scanned through LOP and correctly placed(i.e non-bulky in carton/trolley & bulky on pallets)?

  Yes

  No

  N/A

• Are parcels checked for Smart QC in terms of packaging protocols, and are rejected if they do not comply?

  Yes

  No

  N/A

• Is self inbounding system operational in designated Model Hubs.

  Yes

  No

  N/A

Station to Sort

• MUs are created on LOP for the packages received and a seal is applied on these packages .

  Yes

  No

  N/A

• Packages are handed over to the PH in the form of MUs(non-bulky) and the PH scan all the MUs in their device

  Yes

  No

  N/A

• Primary sorting is carried out based on Regular and Irregular Packages?

  Yes

  No

  N/A

Customer Return Drop Off

• If a customer has not initiated a return from App, the station officer shall initiate the return on customer behalf and paste the return tracking after printing it.

  Yes

  No

  N/A

• Station Staff will conduct a Smart QC before receiving the item

  Yes

  No

  N/A

• MUs are created for these packages with special identification, ( RTC /RTM/SCRAP)

  Yes

  No

  N/A

Collection point

• CP packages are inbounded in LOP through "Customer Collection" tab at stations

  Yes

  No

  N/A

• 6 digit OTP sent to customers is processed in LOP to verify before handing over of parcel to customer

  Yes

  No

  N/A

• Bar Code are installed on every location where CP package is kept

  Yes

  No

  N/A

• CP packages are kept as per their location, which is being tagged through LOP system

  Yes

  No

  N/A

Failed Delivery Process

• For FD Packages, three intimations are given to the seller to pick up the packages within 3 days, 5 days, and 7 days respectively. If the seller collects the package within 7 days, a system generated recieving is given, otherwise the package is marked as Scrap(PSC team will be communicating with the seller).

  Yes

  No

  N/A

• FD RTV packages are sent back to the SC within 24 hours of marking them scrap, and receiving is given on email

  Yes

  No

  N/A

Package Handling

• Boxes/carton/package is not kept on floor

  Yes

  No

  N/A

• Boxes are stacked in such a way that they don’t fall off due to imbalance with proper weight distribution

  Yes

  No

  N/A

• Fragile packages must be kept according to the correct orientation.

  Yes

  No

  N/A

• No throwing of any sort of package into trolley/carton from distance

  Yes

  No

  N/A

• Sacks are not dragged on the floor

  Yes

  No

  N/A

• MU's are being stacked on pallets properly with no threat of falling down.

  Yes

  No

  N/A

• MU’s are loaded into the vehicle properly and don't allow any packages to slip or move out of position during the motion of the vehicle.

  Yes

  No

  N/A

FM -QCC

• Correct initial QC is performed and right retagged reason is selected

  Yes

  No

  N/A

• Seller/Customer Support is intimidated for RTV/RTC

  Yes

  No

  N/A

• All the pending cases have been escalated on Xspace wrt RTC/Scrap, RTM/Scrap, RTM > 4,000

  Yes

  No

  N/A

• During the Xspace ticket, a clear image of the package and DM screenshot is being added.

  Yes

  No

  N/A

• MUs are created for these packages with special identification, (return marked on these MUs) - RTC /RTM/SCRAP

  Yes

  No

  N/A