Title Page
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Site conducted
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Conducted on
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Prepared by
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Location
FM SOP
Vendor Drop off
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Are all packages scanned through LOP and correctly placed(i.e non-bulky in carton/trolley & bulky on pallets)?
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Drop off Packages(loose or in the form of Sack bags) brought by the seller are not placed on the floor
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IS the AWB correctly placed on the packages ( AWB should be placed on the package surface which should be most visible, it should not be pasted on the corners of the package, and the font should be clearly visible)
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Are parcels checked for Smart QC in terms of packaging protocols, and are rejected if they do not comply?( Box or flyer should not be damaged and AWB is pasted as per the defined guidelines)
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Is self inbounding system operational in designated Model Hubs.(Ensure availability of Scanners, LEDs & Smooth internet Connectivity.)
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Are backup internet devices available in case the Central Network device is not working
Station to Sort
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MUs are created on LOP for the packages received and a seal is applied on these packages .
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Packages are handed over to the PH in the form of MUs(non-bulky) and the PH scan all the MUs in their device
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Primary sorting is carried out based on Regular and Irregular Packages?
Customer Return Drop Off
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If a customer has not initiated a return from App, the station officer shall initiate the return on customer behalf and paste the return tracking after printing it.
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Station Staff will conduct a Smart QC before receiving the item.(Check for physical condition & Customer Claim in LOP)
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MUs are created for these packages with special identification ( RTC /RTM/SCRAP)
Collection point
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CP packages are inbounded in LOP through "Customer Collection" tab at stations
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6 digit OTP sent to customers is processed in LOP to verify before handing over of parcel to customer
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Bar Code are installed on every location where CP package is kept
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CP packages are kept as per their location, which is being tagged through LOP system.(Check for physical & system location)
Failed Delivery Process
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For FD Packages, If the seller collects the package within 7 days, a system generated receiving is given, otherwise the package is marked as Scrap(PSC team will be communicating with the seller).
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FD RTV packages are sent back to the SC within 24 hours of marking them scrap, and receiving is given on email.
Package Handling
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Boxes/carton/package/MUs is not kept on floor(MUs should be placed on pallets and semi bulky and bulky packages should be kept on mats or pallets)
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Boxes are stacked in such a way that they don’t fall off due to imbalance with proper weight distribution
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Fragile packages must be kept separately & according to the correct orientation.(Fragile packages should be kept as per the direction of the arrow defined on the fragile labeling, stacking should not be more than 2, and should not be stacked below a bulky fragile parcel)
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No throwing of any sort of package into trolley/carton from distance.
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Sack bags/Fabric Bags are not dragged on the floor. ( Sack bags/fabric bags Containing parcels should be transferred from one point to another Via a trolley or a pallet lifter)
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MU's are being stacked on pallets properly with no threat of falling down.
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MU’s are loaded into the vehicle properly and packages don't slip or move out of position during the motion of the vehicle.
FM -QCC
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Correct initial QC is performed and right retagged reason is selected
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Seller/Customer Support is intimated for RTV/RTC
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All the pending cases have been escalated on Xspace wrt RTC/Scrap, RTM/Scrap, RTM > 4,000
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During the Xspace ticket, a clear image of the package and DM screenshot is being added.
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MUs are created for these packages with special identification, (return marked on these MUs) - RTC /RTM/SCRAP
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RTM/RTC/RTW/SCRAP packages are placed in the standard color bins.(RTM = Green, RTC = Blue, RTW = Yellow, Scrap = Red)
