Title Page
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Site conducted
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Conducted on
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Prepared by
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Location
FM SOP
Vendor Drop off
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Are all packages scanned through LOP and correctly placed(i.e non-bulky in carton/trolley & bulky on pallets)?
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Are parcels checked for Smart QC in terms of packaging protocols, and are rejected if they do not comply?
Station to Sort
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MUs are created on LOP for the packages received and a seal is applied on these packages .
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For Islamabad And NONKLI Primary sorting is carried out based on 3PL, DEX AND LMP
Customer Return Drop Off
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If a customer has not initiated a return from App, the station officer shall initiate the return on customer behalf and paste the return tracking after printing it.
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Station Staff will conduct a Smart QC before receiving the item
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MUs are created for these packages with special identification, (-RTC /RTM/SCRAP )
Collection point
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CP packages are inbounded in LOP through "Customer Collection" tab at stations
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6 digit OTP sent to customers is processed in LOP to verify before handing over of parcel to customer
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Bar Code are installed on every location where CP package is kept
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CP packages are kept as per their location, which is being tagged through LOP system
Failed Delivery Process
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For FD Packages, three intimations are given to the seller to pick up the packages within 3 days, 5 days, and 7 days respectively. If the seller collects the package within 7 days, a system generated recieving is given, otherwise the package is marked as Scrap(PSC team will be communicating with the seller).
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FD RTV packages are sent back to the SC within 24 hours of marking them scrap, and receiving is given on email
Package Handling
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Boxes/carton/package is not kept on floor
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Boxes are stacked in such a way that they don’t fall off due to imbalance with proper weight distribution
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Fragile packages must be kept according to the correct orientation.
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No throwing of any sort of package into trolley/carton from distance
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Sacks are not dragged on the floor
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MU's are being stacked on pallets properly with no threat of falling down.
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MU’s are loaded into the vehicle properly and don't allow any packages to slip or move out of position during the motion of the vehicle.
FM -QCC
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"Correct initial QC is performed and right retagged reason is selected
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Seller/Customer Support is intimidated for RTV/RTC
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All the pending cases have been escalated on Xspace wrt RTC/Scrap, RTM/Scrap, RTM > 4,000
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During the Xspace ticket, a clear image of the package and DM screenshot is being added.
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MUs are created for these packages with special identification, (RTC /RTM/SCRAP)