DM Night Visit Form

• Conducted on

  Date

• Prepared by

• Location
  Address

• Date:

  Date

• Time In: Time Out:

  Date

EXTERIOR/ INTERIOR APPEARANCE

• STORE ENTRY CLEAN AND ALL SIGNS AND LIGHTING OPERATIONAL?

  Yes

  No

  N/A

• TABLES, CONDIMENT AREAS, TRASH CANS (CLEAN, STOCKED, NOT OVERFLOWING)?

  Yes

  No

  N/A

• CREW APPEARNCE

  Yes

  No

  N/A

• ARE ALL CREWS WITH COMPLETE UNIFORM?

  Yes

  No

  N/A

• IS THE SHIFT LEADER WITH BLUE SHIRT?

  Yes

  No

  N/A

• IS THERE A SHIFT LEADER SCHEDULED?

  Yes

  No

  N/A

MERCHANDISING

• WALL OF COFFEE AND PEPSI COOLER (STOCKED AND NEAT)?

  Yes

  No

  N/A

• WAS THE OVERALL APEARANCE OF THE CASES APPEALING? (CLEAN, STOCKED WITH CORRECT NUMBER OF FACINGS)

  Yes

  No

  N/A

• WERE SHADE AND BLOCKER IN USE IF NEEDED?

  Yes

  No

  N/A

SERVICE

• DID GUEST RECEIVE A FRIENDLY GREETING AND A SINCERE THANK YOU?

  Yes

  No

  N/A

• DID THE CREW MEMBER ENTER ORDER TO POS SYSTEM?

  Yes

  No

  N/A

• WAS SPEED OF SERVICE MET? Front Counter: sec. DT: %

  Yes

  No

  N/A

FOOD QUALITY

• WAS THE OVERALL APPEARANCE AND TASTE OF PRODUCTS UP TO STANDARD?

  Yes

  No

  N/A

GUEST AND CREW DISCUSSIONS

• DISCUSS CURRENT PROMOTION,LSM AND STANDARD WITH CREW TO TEAT THEIR AWARENESS

  Yes

  No

  N/A

Cash Audit

• Count Drawers------ Do the drawers has actual funds($100 or $150)?

  Select Yes No N/A

  • Yes
  • No
  • N/A

• Does the Actual cash match with Cash Due? Attach the Picture of printed receipt from POS.

  Select Yes No N/A

  • Yes
  • No
  • N/A

DISCUSS OUR GUESTS OPINIONS REGARDING OUR PRODUCTS, SERVICE AND ANY FEEDBACK

• ****MAKE SURE YOU OBSERVE CREW MEMBERS BEFORE YOU APPROACH THEM

  Yes

  No

  N/A

• PATICIPANT:

  Yes

  No

  N/A