Drive Thru Store Certification

• Drive Thru Certificaton

• Location
  Address

• Conducted on

  Date

• Prepared by

• Manager on duty

Speed + Customer Exprience

• Leverage DT Timers

• Partners understanding of Timers

  Yes

  No

  N/A

• Partners know Peak/Non-Peak Window Time and Goals

  Yes

  No

  N/A

• Partners are tracking Best 1/2 Hour Results

  Yes

  No

  N/A

• Customer Order is Ready

• Partners demonstrate problem solving for bottlenecks

  Yes

  No

  N/A

• DT Go See (window Delay)

  Yes

  No

  N/A

• SM & Play Caller actively coaching partners and flexing plays to meet customer demand

  Yes

  No

  N/A

Speed + Accuracy

• All Store Partners are working in Routine

• Brewed Coffee Availability

  Yes

  No

  N/A

• Beverage/Frappuccino and sequencing

  Yes

  No

  N/A

• Drive Thru (DTO/DTW)

  Yes

  No

  N/A

• Using Order Support Cycle

  Yes

  No

  N/A

• DR/DM/SM leverage Go See Activities and understanding of Playbook

  Yes

  No

  N/A

• SM & Play Caller are actively observing coaching Store Partners on Routines & Playbook

  Yes

  No

  N/A

Operation Consistency

• RD/DM/SM have read the Drive Thru Chapter in the Store Ops Manual and understand and are executing Standards & Guidlines

  Yes

  No

  N/A

• Ops Standards

• Work in routine

  Yes

  No

  N/A

• Do no Suggestive Selling during Peak

  Yes

  No

  N/A

• DT Window Open when customer is at the window

  Yes

  No

  N/A

• Set pace for peak with DT Timers

  Yes

  No

  N/A

• Equipment Standards

• Expeditor Till (POS)

  Yes

  No

  N/A

• Working Camera

  Yes

  No

  N/A

• Drive Thru Timer working

  Yes

  No

  N/A

• Cup Labeler in Place

  Yes

  No

  N/A

• Expeditor Monitor

  Yes

  No

  N/A

• Mobile Payment Scanner

  Yes

  No

  N/A

• Minimum 5 headsets

  Yes

  No

  N/A

• DT Station

• Dedicated Staging Area

  Yes

  No

  N/A

• Brewed Coffee availability

  Yes

  No

  N/A

• Food Availability

  Yes

  No

  N/A

• Under counter refrigerator dedicated for RTD/RTE items

  Yes

  No

  N/A

• Communication tools

  Yes

  No

  N/A

• RD/DM Actively using Design Standards for Renovations and New Stores in partnership with Design Partners

  Yes

  No

  N/A

Ticket + Food Attach

• Ensure all food items featured on the DT menu Board are 100% available all day

  Yes

  No

  N/A

• Partners using Inventory Management Best Practices

  Yes

  No

  N/A

• Partners are following Suggestive Selling Operations

  Yes

  No

  N/A

• Occur off peak only

  Yes

  No

  N/A

• Occur at the order point only

  Yes

  No

  N/A

• Be limited to food items and relevant to customer needs

  Yes

  No

  N/A

• Stores are following Staged Messaging Standards according to Siren's Eye

  Yes

  No

  N/A

Store Performance

• Diagnose with Data

• Leverage Store Performance Model Data through FY14 Q2

  Yes

  No

  N/A

• Observe the Store

• DM Approach' DT Store Walk Thru (RD/DM Go through DT every visit)

  Yes

  No

  N/A

• Decision Center in FY14 Q2

  Yes

  No

  N/A

• Store has an Action Plan based on the DM Approach Store Walk Thru Visit

• Feedback

• SM Signature

  Sign

• DM Signature

  Sign