Information

  • Restaurant #

  • Conducted on

  • ARL

  • MOD

  • Team Member

  • CLEANLINESS

  • HOSPITALITY

  • Greeting with offer within 5 seconds

  • Friendly

  • Suggest drink / combo

  • Suggest dessert

  • Order repeated back

  • ACCURACY

  • Napkins / Utensils / Condiments

  • PRODUCT QUALITY

  • Hot, Fresh & Avaliable

  • SPEED WITH SERVICE

  • Auto message on

  • Order Taker Time

  • Window Time

  • Total Time

  • # of cars in DT

  • Closing comment (We appreciate your business)

  • VOC

  • Ask for feedback

  • VOC flyer

  • Coupon bag-stuffer

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