Information
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Restaurant #
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Conducted on
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ARL
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MOD
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Team Member
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CLEANLINESS
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HOSPITALITY
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Greeting with offer within 5 seconds
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Friendly
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Suggest drink / combo
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Suggest dessert
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Order repeated back
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ACCURACY
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Napkins / Utensils / Condiments
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PRODUCT QUALITY
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Hot, Fresh & Avaliable
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SPEED WITH SERVICE
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Auto message on
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Order Taker Time
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Window Time
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Total Time
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# of cars in DT
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Closing comment (We appreciate your business)
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VOC
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Ask for feedback
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VOC flyer
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Coupon bag-stuffer