DTH

• Location
  Address

• Conducted on

  Date

• Engineer inspected

• Attending supervisor

• Job number

• Live/Retro Installation

Engineer

• Parking Correct

  Yes

  No

  N/A

• Over shoes worn

  Yes

  No

  N/A

• Uniform Clean and well Presented.

  Yes

  No

  N/A

• Van tidy inside

  Yes

  No

  N/A

• Van clean outside

  Yes

  No

  N/A

Health and Safety

• Risk Assessment and Method Statement present

  Yes

  No

  N/A

• Hazards to the customer Identified and explained

  Yes

  No

  N/A

• Use of cordon, cones and caution

  Yes

  No

  N/A

• Evidence of correct usage of PPE and access equipment

  Yes

  No

  N/A

• Started on xdrive.

  Yes

  No

  N/A

Dish Installation and Containment.

• Type of installation.

  Dish

  Communal system

  Enablement

• Has the dish been future proofed

  Yes

  No

  N/A

• Has dish been fixed and dressed

  Yes

  No

  N/A

• MDU cable routed inline with existing

  Yes

  No

  N/A

• Correct colour cable

  Yes

  No

  N/A

• Cable route to entry point neat

  Yes

  No

  N/A

• Drilled and sealed

  Yes

  No

  N/A

• Issue Images

  Media

House Proud

• Is cable fixed securely, run neatly

  Yes

  No

  N/A

• Force downloaded during install

  Yes

  No

  N/A

• Single feed mode

  Yes

  No

  N/A

• Equipment reconnected and checked

  Yes

  No

  N/A

• Site clean & tidy

  Yes

  No

  N/A

• Scart cable used? Control enabled?

  Yes

  No

  N/A

• Remote coded,code retained<br><br><br>

  Yes

  No

  N/A

• Hole sealed

  Yes

  No

  N/A

Phone and Broadband

• Phone line tested

  Yes

  No

  N/A

• Phone line to box

  Yes

  No

  N/A

• Broadband filter connected

  Yes

  No

  N/A

• Router connected

  Yes

  No

  N/A

• Wireless receiver installed

  Yes

  No

  N/A

• Phone prefix entered

  Yes

  No

  N/A

Education. Engineer rating live/ customer rating Retro

• Source Input

  Yes

  No

  N/A

• Tv Guide

  Yes

  No

  N/A

• On Demand

  Yes

  No

  N/A

• Box Office

  Yes

  No

  N/A

• Pin no

  Yes

  No

  N/A

• Sky Apps

  Yes

  No

  N/A

• Interactive

  Yes

  No

  N/A

Customer Experience

• Smart and polite

  Yes

  No

  N/A

• ETA given

  Yes

  No

  N/A

• Arrival during ETA, contact made if not

  Yes

  No

  N/A

• ID badge shown

  Yes

  No

  N/A

• Additional cost explained

  Yes

  No

  N/A

• Smart Cover explained

  Yes

  No

  N/A

• Rate your experience

• Would you recommend us to a friend.

  Yes

  No

  N/A

• Engineer Signature

  Sign

• Supervisor Signature

  Sign