Duty Report

• Document No.

• Audit Title

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

Front Office

• Warm welcome/Greeting provided?

  Yes

  No

  N/A

• Did you meet with the VIP arrivals?

  Yes

  No

  N/A

• All staff available, responding to cues and well groomed

  Yes

  No

  N/A

• Leadership is visible in the lobby during peak times

  Yes

  No

  N/A

• If standing in a queue, an attempt to acknowledge the guest was made in a timely manner

  Yes

  No

  N/A

• The host welcomed the mobile check-in with the appropriate language

  Yes

  No

  N/A

• The check-in procedure met standard for time and was error free

  Yes

  No

  N/A

• Guest name used during the experience, when known

  Yes

  No

  N/A

• Cancellations and no show

  Yes

  No

  N/A

• Is there any IT issue to report?

  Yes

  No

  N/A

• Guests birthday

  Yes

  No

  N/A

• AYS response

  Compliant

  Non compliant

Housekeeping

• Any machine out of order in the laundry?

  Yes

  No

  N/A

• Laundry cleanliness

  Good

  Bad

• Public area and restrooms cleanliness

  Good

  Bad

• Inspected due-in rooms

  Compliant

  Non compliant

• Housekeeping associates grooming

  Good

  Bad

SPA

• Indoor swimming pool conditions

  Good

  Bad

• Outdoor swimming pool and terasse conditions

  Good

  Bad

• Staff uniforms and grooming

  Good

  Bad

• Sauna, hammam and swimming pool temperatures are correct

  Good

  Bad

• Changing rooms, restrooms and showers conditions

  Good

  Bad

• Body amenities available

  Good

  Bad

• F&B amenities availability

  Good

  Bad

• Hallways cleanliness

  Good

  Bad

• Massage rooms conditions

  Good

  Bad

Food & Beverage

• Outlets cleanliness

  Good

  Bad

• Buffet presentation and name tags

  Good

  Bad

• Set up and cleanliness conditions at Jannah restaurant

  Good

  Bad

• Al Malouf lobby bar conditions

  Good

  Bad

• Touareg lounge bar conditions

  Good

  Bad

• Staff uniforms and grooming

  Good

  Bad

Kitchen

• Walls, garbage, floor and equipment cleanliness

  Good

  Bad

• Fridges and freezers temperature and conditions

  Good

  Bad

• BOH, corridors, floors and elevators conditions

  Good

  Bad

• Staff uniforms and personal hygiene

  Good

  Bad

Finance

• All outlets tables in use have an open check on Micros?

  Yes

  No

  N/A

• Has a store been opened?

  Yes

  No

  N/A

• Extra rebates made

  Yes

  No

  N/A

• Receiving area conditions

  Good

  Bad

IT

• Is Opera, Vingcards and Micros systems working properly?

  Yes

  No

  N/A

• Rooms Internet connectivity

  Good

  Bad

• Public area connectivity

  Good

  Bad

• Banqueting area connectivity

  Good

  Bad

Human resources

• Associates departure at search point

  Good

  Bad

• Bus departure

  Good

  Bad

• Canteen conditions

  Good

  Bad

• Male/female lockers and restrooms conditions

  Good

  Bad

• Bloc M facilities conditions

  Good

  Bad

Banquet

• Restrooms and foyer cleanliness

  Good

  Bad

• Hoovering in meeting rooms conditions

  Good

  Bad

• Kitchen cleanliness

  Good

  Bad

• Storages looking organized

  Good

  Bad

• Associates grooming

  Good

  Bad

• Are all the events organized in accordance with the BEO's?

  Yes

  No

  N/A

Engineering

• All doors of the electricity, gas, fuel and steam supply rooms are locked

  Yes

  No

  N/A

• The equipment rooms are locked

  Yes

  No

  N/A

• The engineering zone is cleaned up

  Yes

  No

  N/A

• Any urgent maintenance intervention needed in specific area/location or facility?

  Yes

  No

  N/A

Loss prevention

• Main entrance conditions

  Compliant

  Non compliant

• Guests scanner entrance conditions

  Good

  Bad

• Parking conditions

  Good

  Bad

• Associates uniforms/grooming

  Good

  Bad

• Any robbery or accident occurred?

  Yes

  No

  N/A