EE Checklist

• Audit Title

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

People

• How many people work in your store? (Please list all names) Craig stark Dan brown Manisha Patel Dave Rawlings Michael siviter Adam dickens Lee rodway Rachel wheeler Katy Stus Sundeep Sodhi Lee Amos Mandeep landra Randeep Moman

• Has everyone in sold a 4GEE connection? If not how many are on zero (please include names)? Mandeep Kath Randeep

• Is everyone able to articulate brand confusion messages ( cards sent to stores, managers to test daily) if no please provide detail?<br>Yes everyone has a clear understanding

  Yes

  No

  N/A

• Confirm that the Imagazine is downloaded on your store ipad and team have read it?

  Yes

  No

  N/A

• Do you have at least one team member permanently working in your store from the opposite legacy brand?<br>No

  Yes

  No

  N/A

• Can all team members confidently use the system for EE migration and connection to EE ? ( if no can you please detail your recovery plan)<br><br>No

  Yes

  No

  N/A

• Are all sales aids, system process flows and matrix's printed and available on sales floor?<br><br>Yes<br><br>Just not the flow charts due too small font- these are on the store iPads

  Yes

  No

  N/A

Customer

• Can every team member confidently explain the benefits of 4GEE to our customers - and what they need to get set up? If no please detail your plans to resolve by 26/01/13.<br><br>No part timers are not as knowledgable as the full times

  Yes

  No

  N/A

• Can every team member confidently describe our EE brand journey ( using brand confusion cards) ?<br>If no please detail your plans to resolve by 26/01/13.<br><br>Yes, majority have a clear knowledge on EE; if not they know where too look on the intranet

  Yes

  No

  N/A

• Is coverage checker working?<br><br>Yes it is working

  Yes

  No

  N/A

• Is coverage checker being used with every customer interaction including home/ work/ play option ?<br><br>Yes because it ask weather if the customer has been coverage checked

  Yes

  No

  N/A

• Have all team members completed 4GEE proposition , tariff and device knowledge checker?<br>If no please detail plans to resolve.

  Yes

  No

  N/A

• Is everyone OS accredited in level 1 for all OS and at level 2 for at least one?<br>If no then please detail your plans to resolve<br><br>Yeah should be; would have been checked by the store expert.

  Yes

  No

  N/A

• Is your store 100% to POS guide for EE and non EE products, including live devices on display and in and in hand all have multiplx content management activated?<br><br>Yeah all EE products are out and we have 4gee live demo units

  Yes

  No

  N/A

• Are all your demo handsets in store and working and on display on shop floor?

  Yes

  No

  N/A

EE SUPER WEEKEND PLANS

• Confirm your staffing levels for EE weekend ( head count for FRI/SAT/ SUN )? Friday 7 staff Saturday 9 staff Sunday 6 staff

• Detail your contingency plans in event of abscence? 1) Ask another neighbouring store 2) Good SFM 3) Call other staff if they are able to come into store

• Confirm all team members have weekend EE targets?<br><br>

  Yes

  No

  N/A

• Have you completed a simple stock overview of physical 4G sims vs what your stock file says and corrected if necessary?<br><br>

  Yes

  No

  N/A

• What are your 3 EE commitments as a store that will happen everyday on your sales floor by all team members ? 1) good conversations regarding benefits of EE rather than just speed 2) early upgrades is cheaper than legacy brands 3) always communicate the pricing for our EE tariffs rather than just sticking to OUK and TMUK

• Store Manager

  Sign