EE Checklist

• Audit Title

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

People

• How many people work in your store? (Please list all names) Sam Beck Dan Molloy Jodie Kennedy Kariym Irving Elaine Aryeequaye

• Has everyone in sold a 4GEE connection? If not how many are on zero (please include names)? Everyone has sold currently on 280% to target

• Is everyone able to articulate brand confusion messages ( cards sent to stores, managers to test daily) if no please provide detail?<br><br>Yes<br><br><br>

  Yes

  No

  N/A

• Confirm that the Imagazine is downloaded on your store ipad and team have read it?<br><br>No it keeps crashing

  Yes

  No

  N/A

• Do you have at least one team member permanently working in your store from the opposite legacy brand?<br><br>No

  Yes

  No

  N/A

• Can all team members confidently use the system for EE migration and connection to EE ? ( if no can you please detail your recovery plan)<br><br>Migration from ouk to EE are extremely problematic but my team are fully aware how to process it through domino the telesales team are constantly referring sales to technical rather than trying workarounds

  Yes

  No

  N/A

• Are all sales aids, system process flows and matrix's printed and available on sales floor?<br><br>Yes

  Yes

  No

  N/A

Customer

• Can every team member confidently explain the benefits of 4GEE to our customers - and what they need to get set up? If no please detail your plans to resolve by 26/01/13.<br><br>Yes huge focus in deezer benefiting iOS users clone phone lite roaming tariffs and obvious speeds

  Yes

  No

  N/A

• Can every team member confidently describe our EE brand journey ( using brand confusion cards) ?<br>If no please detail your plans to resolve by 26/01/13.<br><br>Feel we can explain the brand journey <br><br>However I am unsure what the brand confusion cards

  Yes

  No

  N/A

• Is coverage checker working?<br><br>Yes

  Yes

  No

  N/A

• Is coverage checker being used with every customer interaction including home/ work/ play option ?<br><br>No as we are no where near a 4GEE area feel that this would neither add or detract from sales ???

  Yes

  No

  N/A

• Have all team members completed 4GEE proposition , tariff and device knowledge checker?<br>If no please detail plans to resolve.<br><br>Yes

  Yes

  No

  N/A

• Is everyone OS accredited in level 1 for all OS and at level 2 for at least one?<br>If no then please detail your plans to resolve.<br><br>Yes

  Yes

  No

  N/A

• Is your store 100% to POS guide for EE and non EE products, including live devices on display and in and in hand all have multiplx content management activated?<br><br>No live devices <br><br>Awaiting comfirmation on 4th terminal

  Yes

  No

  N/A

• Are all your demo handsets in store and working and on display on shop floor?<br><br>N/A

  Yes

  No

  N/A

EE SUPER WEEKEND PLANS

• Confirm your staffing levels for EE weekend ( head count for FRI/SAT/ SUN )? 3 fri 5 sat 3 sun

• Detail your contingency plans in event of abscence? Very well staffed if there is one instant of absence trading will resume at a high standard

• Confirm all team members have weekend EE targets?<br><br>All team are aware EE is a primary focus both collectively and as part of the estate

  Yes

  No

  N/A

• Have you completed a simple stock overview of physical 4G sims vs what your stock file says and corrected if necessary?<br><br>Yes

  Yes

  No

  N/A

• What are your 3 EE commitments as a store that will happen everyday on your sales floor by all team members ? Always build EE first for upg Sell core benefits ie subscriptions tethering Ensure all stock is maintained at a high level

• Store Manager Sam beck

  Sign