EE Checklist

• Audit Title

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

People

• How many people work in your store? (Please list all names) Roger Sam Josh Barry Laura

• Has everyone in sold a 4GEE connection? If not how many are on zero (please include names)? Yes

• Is everyone able to articulate brand confusion messages ( cards sent to stores, managers to test daily) if no please provide detail?

  Yes

  No

  N/A

• Confirm that the Imagazine is downloaded on your store ipad and team have read it?

  Yes

  No

  N/A

• Do you have at least one team member permanently working in your store from the opposite legacy brand?

  Yes

  No

  N/A

• Can all team members confidently use the system for EE migration and connection to EE ? ( if no can you please detail your recovery plan)

  Yes

  No

  N/A

• Are all sales aids, system process flows and matrix's printed and available on sales floor?

  Yes

  No

  N/A

Customer

• Can every team member confidently explain the benefits of 4GEE to our customers - and what they need to get set up? If no please detail your plans to resolve by 26/01/13.

  Yes

  No

  N/A

• Can every team member confidently describe our EE brand journey ( using brand confusion cards) ?<br>If no please detail your plans to resolve by 26/01/13.

  Yes

  No

  N/A

• Is coverage checker working?

  Yes

  No

  N/A

• Is coverage checker being used with every customer interaction including home/ work/ play option ?

  Yes

  No

  N/A

• Have all team members completed 4GEE proposition , tariff and device knowledge checker?<br>If no please detail plans to resolve.

  Yes

  No

  N/A

• Is everyone OS accredited in level 1 for all OS and at level 2 for at least one?<br>If no then please detail your plans to resolve.<br><br>

  Yes

  No

  N/A

• Is your store 100% to POS guide for EE and non EE products, including live devices on display and in and in hand all have multiplx content management activated?

  Yes

  No

  N/A

• Are all your demo handsets in store and working and on display on shop floor?

  Yes

  No

  N/A

EE SUPER WEEKEND PLANS

• Confirm your staffing levels for EE weekend ( head count for FRI/SAT/ SUN )? 3 staff Friday/Saturday

• Detail your contingency plans in event of absence? Speak with all other stores as soon as possible to attempt gain cover. If no cover available speak to RM.

• Confirm all team members have weekend EE targets?<br>Yes

  Yes

  No

  N/A

• Have you completed a simple stock overview of physical 4G sims vs what your stock file says and corrected if necessary?<br>Yes

  Yes

  No

  N/A

• What are your 3 EE commitments as a store that will happen everyday on your sales floor by all team members ? To offer our 4GEE plans to every customer. To attempt to build offers in compass to upgrading customers. Use of hero 4GEE deals in self made POS

• Store Manager

  Sign