EG Cinnabon - AM Audit Sept 2021

Title Page

How this audit works

Yes - No issue and achieved EG standards
No - Room for improvement ranging from minor to more serious
No - Repeat issue - Where the issue was also highlighted in the previous month's audit.
Issues that have not been addressed should be classed as a performance issue.
Action - Details of the issue and action required

What Are My First Impressions

Is the outside of the store clean and tidy?
Bin area clean, in good condition and bin lids close properly
Signage is in good condition, clean and free of build-up
Does the store have sufficient marketing materials? (4 flags, 3 bollard covers & 1 banner where possible)
Exterior window ledges clean with no visible clutter
Are marketing materials in good condition?

Our Guest Area

Is the entrance to the store clear and clean. No damage floors or walls
Can you see the Cinnabon unit / signage clearly
DA seating and chairs well maintained and cleaned. All lights working. (where applicable)
Is the front of the unit clear with no cleaning and personal items, all lights working and no damage to tiles or walls. Screens fully working and promotional materials well displayed.
Does the whole front line, hot plate and drinks area look well presented and clear. (Include picture of the front of the unit)
Is the rolling station including the pin, dough sheeter and worktop clean and clear?

How We Treat Our Guests

Is greeting prompt and friendly (within 3 seconds of Guest’s arrival)?
Team displays a sense of urgency to serve.
Suggestive selling is effectively used to maximize sales
Are receipts given once payment is made?
Warm parting phrase used. For example “Thank you, have a great day".
Uniforms worn per brand standard, are approved and are in good condition. Portable devices are not used while working
Hair is clean, neatly combed, short, or restrained (not touching the collar) Tied up hair covered with a hair net under the cap.
Fingernails are clean, trimmed and without nail polish or any additional adornments
No more than one ring and one wristwatch or non-dangling bracelet is worn. Plain necklaces, if worn, are inside the uniform
No more than one facial piercing present. No dangling earrings present
Handwritten signs or unprofessional POP is not posted
Bin(s) clean & in good condition?

Service Area

Hand sink properly stocked with soap, sanitiser, paper towel, bin and handwashing sign
Handwashing sink reaches 37ºC
Display glass and back line are free of debris, dust and fingerprints. Rolling station and floors are clean
Critical touch points being cleaned every 60 minutes?
Are all products within date? (bottled drinks, coffee, syrups, milk )
Serving tongues / paddles kept clean.
Makara Sugar stored correctly and container clean. Product within expiry date.
Frosting stores correctly and in date.
Dough Balls stores correctly in the fridge on a single layer and in date
POS system, POS counter and underneath storage is free of dust, food particles, or grime. Screen does not have built up grime
Is the proofer clean and in good working condition? All light bulbs on?
Is the oven clean and in good working condition? All light bulbs on?
Is the microwave clean and in good working condition?
Is the coffee machine clean and in good working condition?
Is the back counter fridge clean?
Are the seals clean and in good condition?
Is the temperature within range? (check dial)
Ice machine clean and working correctly.

Our Bon Quality

A minimum of 1 of each varierties available on the hot plate.
Rolls are not kept for longer than 30 minutes on the hot plate, and timing cards used.
Rolls have a dome top and circular bottom. 6/7 wraps on each roll.
Rolls appear moist and shiny with correct frosting / topping.
**Sample test a roll. Does it meet expectation taste profile.** Include a picture.
Are ROTG and Cinna Chips available to purchase. ROTG not held for linger than 8 hours of EOD, whichever is sooner.
Do staff know how long a ROTG is heated for in the microwave (30 seconds)
Are CinnaPacks available in 2's, 4's and 6's.
Are Packs sealed with a sticker and clean of smears. Are boxes marked with expiry date and initials.

Our Drinks range

Are Chillattas being made as peer the recipe cards. Order a Chillatta and feed back to the team member. Include a picture.
Is the MochaLattas and Lemonade dispenser at least 50% full and mixed correctly.
Are coffee beans adequate for the day's use only.
Is ground coffee tampered correctly and only placed in the machine when ready to make.
Is Milk steamed to 66deg and foamed at the same time as the coffee is poured.
Is the steam wand clean and kept clean with a green cloth.

We Are Food Safety

Proper glove usage procedures are being followed.
Weekly Workbook complete and accurate. Any issues raised have been actioned. Signed off by SM
Expiry chart completed daily and initialled?
No cross contamination risks visible?
Restaurant is free from evidence of pests such as droppings, trapped pests or chew marks.
Last 4 pest control reports (digital copies) kept on till for evaluation and monitoring purposes?
Level 2 food safety complete for SM & Assistant/Supervisor?
Most recent EHO Inspection report available

Back of House

Hand sink properly stocked with soap, sanitiser, paper towel, bin and handwashing sign
Handwashing sink reaches 37ºC
Non-hand washing sinks must meet a minimum of 43ºC
Food contact surfaces are clean
3-compartment sink properly set up and sanitising solution meet proper PPM
3-compartment sink in good condition? No leaks?
Sanitiser spray bottles are set up as required. Sanitiser solutions are in properly labeled and in approved<br>containers
Calibrated thermometer available
Temperatures are recorded and the 4 weeks prior to the inspection date of temperature logs are available
Area is clean and tidy, shelving well organised?
Are all products within date?
Are all lights on? No faulty lighting?