Title Page
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Conducted on
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Prepared by
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Store
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Location
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Staff on shift
How this audit works
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Yes - No issue and achieved EG standards
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No - Room for improvement ranging from minor to more serious
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No - Repeat issue - Where the issue was also highlighted in the previous month's audit.
Issues that have not been addressed should be classed as a performance issue. -
Action - Details of the issue and action required
What Are My First Impressions
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Is the outside of the store clean and tidy?
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Bin area clean, in good condition and bin lids close properly
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Signage is in good condition, clean and free of build-up
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Does the store have sufficient marketing materials? (4 flags, 3 bollard covers & 1 banner where possible)
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Exterior window ledges clean with no visible clutter
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Are marketing materials in good condition?
Our Guest Area
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Is the entrance to the store clear and clean. No damage floors or walls
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Can you see the Cinnabon unit / signage clearly
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DA seating and chairs well maintained and cleaned. All lights working. (where applicable)
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Is the front of the unit clear with no cleaning and personal items, all lights working and no damage to tiles or walls. Screens fully working and promotional materials well displayed.
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Does the whole front line, hot plate and drinks area look well presented and clear. (Include picture of the front of the unit)
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Is the rolling station including the pin, dough sheeter and worktop clean and clear?
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How We Treat Our Guests
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Is greeting prompt and friendly (within 3 seconds of Guest’s arrival)?
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Team displays a sense of urgency to serve.
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Suggestive selling is effectively used to maximize sales
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Are receipts given once payment is made?
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Warm parting phrase used. For example “Thank you, have a great day".
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Uniforms worn per brand standard, are approved and are in good condition. Portable devices are not used while working
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Hair is clean, neatly combed, short, or restrained (not touching the collar) Tied up hair covered with a hair net under the cap.
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Fingernails are clean, trimmed and without nail polish or any additional adornments
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No more than one ring and one wristwatch or non-dangling bracelet is worn. Plain necklaces, if worn, are inside the uniform
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No more than one facial piercing present. No dangling earrings present
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Handwritten signs or unprofessional POP is not posted
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Bin(s) clean & in good condition?
Service Area
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Hand sink properly stocked with soap, sanitiser, paper towel, bin and handwashing sign
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Handwashing sink reaches 37ºC
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Display glass and back line are free of debris, dust and fingerprints. Rolling station and floors are clean
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Critical touch points being cleaned every 60 minutes?
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Are all products within date? (bottled drinks, coffee, syrups, milk )
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Serving tongues / paddles kept clean.
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Makara Sugar stored correctly and container clean. Product within expiry date.
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Frosting stores correctly and in date.
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Dough Balls stores correctly in the fridge on a single layer and in date
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POS system, POS counter and underneath storage is free of dust, food particles, or grime. Screen does not have built up grime
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Is the proofer clean and in good working condition? All light bulbs on?
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Is the oven clean and in good working condition? All light bulbs on?
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Is the microwave clean and in good working condition?
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Is the coffee machine clean and in good working condition?
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Is the back counter fridge clean?
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Are the seals clean and in good condition?
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Is the temperature within range? (check dial)
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Ice machine clean and working correctly.
Our Bon Quality
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A minimum of 1 of each varierties available on the hot plate.
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Rolls are not kept for longer than 30 minutes on the hot plate, and timing cards used.
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Rolls have a dome top and circular bottom. 6/7 wraps on each roll.
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Rolls appear moist and shiny with correct frosting / topping.
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**Sample test a roll. Does it meet expectation taste profile.** Include a picture.
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Are ROTG and Cinna Chips available to purchase. ROTG not held for linger than 8 hours of EOD, whichever is sooner.
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Do staff know how long a ROTG is heated for in the microwave (30 seconds)
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Are CinnaPacks available in 2's, 4's and 6's.
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Are Packs sealed with a sticker and clean of smears. Are boxes marked with expiry date and initials.
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Our Drinks range
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Are Chillattas being made as peer the recipe cards. Order a Chillatta and feed back to the team member. Include a picture.
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Is the MochaLattas and Lemonade dispenser at least 50% full and mixed correctly.
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Are coffee beans adequate for the day's use only.
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Is ground coffee tampered correctly and only placed in the machine when ready to make.
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Is Milk steamed to 66deg and foamed at the same time as the coffee is poured.
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Is the steam wand clean and kept clean with a green cloth.
We Are Food Safety
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Proper glove usage procedures are being followed.
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Weekly Workbook complete and accurate. Any issues raised have been actioned. Signed off by SM
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Expiry chart completed daily and initialled?
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No cross contamination risks visible?
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Restaurant is free from evidence of pests such as droppings, trapped pests or chew marks.
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Last 4 pest control reports (digital copies) kept on till for evaluation and monitoring purposes?
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Level 2 food safety complete for SM & Assistant/Supervisor?
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Most recent EHO Inspection report available
Back of House
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Hand sink properly stocked with soap, sanitiser, paper towel, bin and handwashing sign
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Handwashing sink reaches 37ºC
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Non-hand washing sinks must meet a minimum of 43ºC
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Food contact surfaces are clean
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3-compartment sink properly set up and sanitising solution meet proper PPM
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3-compartment sink in good condition? No leaks?
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Sanitiser spray bottles are set up as required. Sanitiser solutions are in properly labeled and in approved<br>containers
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Calibrated thermometer available
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Temperatures are recorded and the 4 weeks prior to the inspection date of temperature logs are available
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Area is clean and tidy, shelving well organised?
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Are all products within date?
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Are all lights on? No faulty lighting?
Walk-in Fridge
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Are all products within date?
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Fridge clean and tidy?
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Dial showing temperature within range?
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Compressor grille clear?
Controls
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Is the Weekly Workbook completed correctly?
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Safe check complete? All safes, keys and cash secure?
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Is Eagle up to date?
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Audit AP displayed and previous issues fully resolved?
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All training files complete? Note any visit / shift training given?
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PPE available and the staff understand the use of it?
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No unapproved products, chemicals or equipment in store?