Title Page
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Conducted on
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Prepared by
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Location
Emergency First Aids
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Respondent Name
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Department
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Duty Manager Name
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Please choose from the following First Aid Emergencies
- Dive Pool Spinal
- Unconscious Patient
- Asthma Attack
- Dislocated Shoulder
- Suspected Heart Attack
- Child Chocking
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You are lifeguarding on the dive pool and a male teenager has attempted a flip off the 3m dive board. Their head has hit the end of the dive board. The teenager is in the water complaining of neck soreness and tingly toes. What do you do?
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Who would you notify first and how?
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What is your number one priority when dealing with a spinal?
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How would you treat/deal with this first aid?
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What equipment would be used?
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Would you call '000'?
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What information would you give to '000'?
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You notice a patron lying on the edge of the wet deck not moving. You approach them and notice they are unresponsive and not breathing. What do you do?
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Who would you notify first and how?
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What is your number one priority when dealing with a unconscious patient?
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How would you treat/deal with this first aid?
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What equipment would be used?
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Would you call '000'?
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What information would you give to '000'?
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A young female comes to you saying they are having trouble breathing and there chest is feeling tight. They let you know they have a history of asthma. What do you do?
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Who would you notify first and how?
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What is your number one priority when dealing with a potential Asthma Attack?
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How would you treat/deal with this first aid (4X4X4)?
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What equipment would be used?
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Would you call '000'?
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What information would you give to '000'?
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A lap swimmer at the shallow end of the 50 has come out of a tumble turn and is now yelling in pain. He is holding his right shoulder that looks to be dislocated. What do you do?
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Who would you notify first and how?
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What is your number one priority when dealing with a dislocated shoulder?
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How would you treat/deal with this first aid?
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What equipment would be used?
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Would you call '000'?
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What information would you give to '000'?
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A patron comes to you complaining of a tight chest and feeling faint. What do you do?
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Who would you notify first and how?
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What is your number one priority when dealing with a suspected Heart Attack?
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How would you treat/deal with this first aid?
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What equipment would be used?
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Would you call '000'?
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What information would you give to '000'?
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A mother comes running up to you holding their child who is visibly chocking and struggling to breathe. What do you do?
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Who would you notify first and how?
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What is your number one priority when dealing with a child chocking?
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How would you treat/deal with this first aid?
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What equipment would be used?
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Would you call '000'?
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What information would you give to '000'?
Frontline Processes
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Respondent
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Department
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Duty Manager
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Choose your scenario
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Where are the instructions stored if your not sure how to do this?
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Explain each step in the process
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If unsure, who should you ask for assistance?
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What are the implications if these tasks are not completed?
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Where are the instructions stored if your not sure how to do this?
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Explain each step in the process
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If unsure, who should you ask for assistance?
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What are the implications if these tasks are not completed?
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Where are the instructions stored if your not sure how to do this?
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Explain each step in the process
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If unsure, who should you ask for assistance?
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What are the implications if these tasks are not completed?
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Where are the instructions stored if your not sure how to do this?
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Explain each step in the process
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If unsure, who should you ask for assistance?
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What are the implications if these tasks are not completed?
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Where are the instructions stored if your not sure how to do this?
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Explain each step in the process
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If unsure, who should you ask for assistance?
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What are the implications if these tasks are not completed?
Safeguarding Children and Young People
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Respondent
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Department
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Duty Manager
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Choose your scenario
- Someone is taking photos underwater of their swim squad. How do you respond?
- You see a young, regular patron come into the centre and has started to regularly have bruising and graves. What action do you take?
- You see a significant change in personality in a 14 year old patron who usually comes into the centre full of energy. What action do you take?
- You see someone talking with a child who you know they didn’t come into the centre. The child seems shy however gradually feeling more comfortable with this person is. What action do you take?
- A member informs you they saw another patron expose themselves on pool deck to another patron. What action do you take?
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Was their first action appropriate?
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Did they approach the right people and in the right order?
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When approaching anyone did they use language to avoid confrontation and to make people feel as comfortable as possible?
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Did they notify the right people and in the right order of preference?
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Did they consider the safety of everyone in the area?
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Would they have got the best result possible?
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Was their first action appropriate?
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Did they approach the right people and in the right order?
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When approaching anyone did they use language to avoid confrontation and to make people feel as comfortable as possible?
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Did they notify the right people and in the right order of preference?
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Did they consider the safety of everyone in the area?
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Would they have got the best result possible?
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Was their first action appropriate?
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Did they approach the right people and in the right order?
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When approaching anyone did they use language to avoid confrontation and to make people feel as comfortable as possible?
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Did they notify the right people and in the right order of preference?
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Did they consider the safety of everyone in the area?
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Would they have got the best result possible?
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Was their first action appropriate?
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Did they approach the right people and in the right order?
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When approaching anyone did they use language to avoid confrontation and to make people feel as comfortable as possible?
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Did they notify the right people and in the right order of preference?
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Did they consider the safety of everyone in the area?
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Would they have got the best result possible?
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Was their first action appropriate?
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Did they approach the right people and in the right order?
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When approaching anyone did they use language to avoid confrontation and to make people feel as comfortable as possible?
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Did they notify the right people and in the right order of preference?
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Did they consider the safety of everyone in the area?
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Would they have got the best result possible?
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Was their first action appropriate?
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Did they approach the right people and in the right order?
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When approaching anyone did they use language to avoid confrontation and to make people feel as comfortable as possible?
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Did they notify the right people and in the right order of preference?
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Did they consider the safety of everyone in the area?
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Would they have got the best result possible?
Conflict Resolution
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Respondent Name
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Department
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Duty Manager Name
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Please choose from the following scenarios
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Two children with yellow wristbands are playing in the learner’s pool. Their parent is sitting next to the pool reading a book and not paying attention. How would you approach this situation given the Watch Around Water policy?
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What is the Watch Around Water Policy?
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How would you go about explaining it to the parent?
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What strategies would you use to avoid escalation or greater conflict?
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Who would you notify if the parent continues to argue?
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You notice a patron stumbling around pool deck, as you approach them you can smell alcohol and notice they are carrying a bottle. What do you do?
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What do you have to keep in mind when dealing with drunk disorderly members of the public?
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How would you approach the individual?
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What strategies would you use to avoid escalation or greater conflict?
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Who would you notify of this person?
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A group of young children are playing in the learner’s pool. They are play fighting and you notice the children are dunking each other under the water. What do you do?
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Knowing they are children, what strategies would you use to approach them and speak to them?
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Who would you notify if behavior continues?
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In what circumstances would you remove them from the pool or even centre?
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What risks could be associated with such behavior?
Centre Emergencies
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Respondent
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Department
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Duty Manager
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Choose your scenario:
- You see someone drowning in the pool
- Somebody approaches you and says they have a bomb
- You loose power in your area
- Links goes down
- There is a fire in your area
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What is your initial response?
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What steps would you take following your initial response?
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How do you go about keeping everyone calm
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At what point would you notify the Duty Manager?
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What is your initial response?
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What steps would you take following your initial response?
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How do you go about keeping everyone calm
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At what point would you notify the Duty Manager?
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What is your initial response?
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What steps would you take following your initial response?
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How do you go about keeping everyone calm
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At what point would you notify the Duty Manager?
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What is your initial response?
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What steps would you take following your initial response?
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How do you go about keeping everyone calm
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At what point would you notify the Duty Manager?
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What is your initial response?
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What steps would you take following your initial response?
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How do you go about keeping everyone calm
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At what point would you notify the Duty Manager?
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What is your initial response?
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What steps would you take following your initial response?
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How do you go about keeping everyone calm
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At what point would you notify the Duty Manager?
