Family Connect daily checklist

• FAMILY CONNECT DAILY CHECKLIST

• Store name

• Conducted on

  Date

• Completed by

• Location
  Address

Store standard

• Are all leaflets up to date?

  Yes

  No

  N/A

• Does the store have enough till roll?

  Yes

  No

  N/A

• Does EPay machine have enough till roll?

  Yes

  No

  N/A

• Is the front of the store (front of house and back of house) clean and tidy? Please provide evidence

  Yes

  No

  N/A

• Does the store have enough stationary (paper, pen, stapler etc.)

  Yes

  No

  N/A

• Have all the weekly health and safety checks been done?

  Yes

  No

  N/A

Back of house checklist

• What’s your store MTD service NPS?

  Above 85%

  Below 85%

• What’s your stores MTD sales NPS?

  Above 85%

  Below 85%

• Is your repair completion percentage 100%? If not please explain why.

  Yes

  No

  N/A

• Do you have any validations that is over due over 3 days? If yes why and have done anything about it?

  Yes

  No

• Do you have any advocates that has been open over 72 hours? If yes please explain why.

  Yes

  No

• Do you have RAs over 7 days? If yes please explain why and provide evidence.

  Yes

  No

• Is you’re banking sheet up to date and have you deposit previous dates banking? Please attach evidence.

  Yes

  No

  N/A

Briefs

• Briefly explain today’s team brief.

  Yes

  No

  N/A

• Have you and all the staff aware of all the offers including THIS WEEK & THIS WEEKEND?

  Yes

  No

  N/A

• Have all the staff been briefed on their daily targets and MTD actions?

  Yes

  No

  N/A

• I hereby confirm that this checklist is 100% accurate and completed according to policy set by Family Connect Ltd. /EE.

• Add signature

  Sign

• Select date

  Date