Is the PIC in the right position?
Is the PIC utilizing the workstation planner?
Are a min of 3 head sets being used at all times?
Is there proper back up for DT?
Is the PIC directing the floor?
Are they working as a TEAM following secondary duties and sliding to help others?
Is money being collected right away?
Are drinks hand out after collecting?
If first order is not ready, are they
working on next order?
Is the team showing sense of urgency?
Is the speed of service being tracked hourly with explanation for any hours over the goal?
Are employees aware of speed of service goal?
Are they properly stocked for rush hours?
Are breaks given out according to business needs?
Are any bottlenecks being created by grill station? (ex. running out of patties, not following build toos
Are any bottlenecks being created by fryer station? (ex. employee does not stop what they are doing to immediately drop products not being held)
Are any bottlenecks being created by guest service station? (ex. running out of shake mix, iced coffee, ranch, etc.)
Are orders being repeated at speaker
and before collecting?
Are they following up proper bagging
procedures? ( job aids )
Are boxes being marked correctly including special orders (grill)?
Are boxes being marked correctly including special orders (fryers)?
Are Guest service employees communicating with the back of the house ? ( ex. Cashier asking grill employee if special burger has no onions)
Are staging systems used according to procedure?
Are hold times correct? (job aid)
Is quality of tacos acceptable? (job aid)
Is quality of oil acceptable? (job aid)
Are build to charts being followed?
Are they following proper bacon procedures?
Is quality of products on assembly lane
acceptable? (job aid)
Are sandwiches being assembled neatly
Is quality of bread acceptable? (job aid)
Are teflon sheets being rotated?
Is the team short staffed?
Are there any schedule issues seen?
Are breaks and non sales generating scheduled?
Drive Thru (Type Name)
Front Counter (Type Name)
DT Back up (Type Name)
Front Counter Back up (Type Name)
Grill (Type Name)
Grill Assembly (Type Name)
Fryer (Type Name)
Are bottle necks created by grill? ex. waiting on products due to not following up build to charts?
Are bottle necks created by fryers? ex. waiting on products due to not following up build to charts or waiting on products to appear at screen instead of dropping products when the heard guest orders?
Are bottle necks created by guest service? ex. Ran out of change, coffee, condiments, etc.