FCP Service Health Check

• Conducted on

  Date

• Business unit

  Food

  Bank

  Funeral Care

  Pharmacy

  Corporate office

• Region

  Select North North West North East Central and Eastern South West and Wales South East

  • North
  • North West
  • North East
  • Central and Eastern
  • South West and Wales
  • South East

• Store name

• Please take a picture of the store front.

  Media
• Location
  Address

• Region

  Select North North West North East Central and Eastern South West and Wales South East

  • North
  • North West
  • North East
  • Central and Eastern
  • South West and Wales
  • South East

• Branch name

• Please take a picture of the store front.

  Media
• Location
  Address

• Region

  Select North North West North East Central and Eastern South West and Wales South East

  • North
  • North West
  • North East
  • Central and Eastern
  • South West and Wales
  • South East

• Branch name

• Please take a picture of the store front.

  Media
• Location
  Address

• Region

  Select North North West North East Central and Eastern South West and Wales South East

  • North
  • North West
  • North East
  • Central and Eastern
  • South West and Wales
  • South East

• Branch name

• Please take a picture of the store front.

  Media
• Location
  Address

• Site name

  Select 1 Angel Square Miller Street Balloon Street New Century House Redfern Pyramid Skelmersdale Olympic House Tytherington Britannia House Newton House Burslem Prescott Street St Peters The Strand Aztec 250 Aztec 650 Aztec Centre

  • 1 Angel Square
  • Miller Street
  • Balloon Street
  • New Century House
  • Redfern
  • Pyramid
  • Skelmersdale
  • Olympic House
  • Tytherington
  • Britannia House
  • Newton House
  • Burslem
  • Prescott Street
  • St Peters
  • The Strand
  • Aztec 250
  • Aztec 650
  • Aztec Centre

• Weather

  Dry

  Wet

  Warm

  Cold

  Frosty/Snow

• Approximate temperature

• External Health Check questions

• Does the site have a car park?

  Yes

  No

• Can customers/clients park conveniently and in a safe well lit area?

  Yes

  No

  N/A

• During periods of winter weather are car parks cleared and gritted in line with the service specification?

  Yes

  No

  N/A

• Is the car park free from pot holes?

  Yes

  No

  N/A

• Is the white lining visible and in good order?

  Yes

  No

  N/A

• Is external signage in good condition?

  Yes

  No

  N/A

• Please take a photograph of the car park.

  Media

• Are there external footpaths?

  Off

  On

• Are they free from trip hazards?

  Yes

  No

  N/A

• Free from excessive loose material?

  Yes

  No

  N/A

• Well illuminated?

  Yes

  No

  N/A

• Safe to walk on during periods of extreme weather?

  Yes

  No

  N/A

• Is the external appearance of the building in keeping with the standard expected?

  Yes

  No

  N/A

• Are there auto doors on site?

  Off

  On

• Are they fully operational?

  Yes

  No

  N/A

• Clean and presentable?

  Yes

  No

  N/A

• Overall condition rating? (1 being poor, 10 being excellent)

• Are there areas of landscaping?

  Off

  On

• Is it maintained in line with the agreed specification?

  Yes

  No

  N/A

• Are there any particular areas if concern?

  No

  Yes

  n/a

• Please take a photograph of landscaped areas.

  Media

• Is the fascia clean and in good order?

  Yes

  No

  N/A

• When was the last fascia clean completed?

  Date

• Please take a photograph of the fascia?

  Media

• Has the ATM been cleaned?

  Yes

  No

  N/A

• Are entrance matts in a clean condition?

  Yes

  No

  N/A

• Is the client aware of the cleaning service specification for general cleaning?

  Yes

  No

  N/A

• Is the client aware of the cleaning service specification for window/fascia cleaning?

  Yes

  No

  N/A

• When was the last window clean completed?

  Date

• Can you locate the cleaners file?

  Yes

  No

  N/A

• Is it easily accessible?

  Yes

  No

  N/A

• Is there evidence of it being used correctly?

  Yes

  No

  N/A

• Does it contain relevant and up to date COSHH information?

  Yes

  No

  N/A

• Are store staff aware of the file?

  Yes

  No

  N/A

• Is the client aware of the files purpose?

  Yes

  No

  N/A

• Please advise the client of the importance of the site file.

• Does the store receive regular contact with their cleaning site supervisor?

  Yes

  No

  N/A

• Does the client find this useful?

  Yes

  No

  N/A

• Does the client have the opportunity to frequently undertake cleaning audits with the cleaning supervisor?

  Yes

  No

  N/A

• Please enter the date of the last audit.

  Date

• Is the client aware of the service specification for the site?

  Yes

  No

  N/A

• Is there evidence that general waste bins have been emptied in line with the service spec?

  Yes

  No

  N/A

• Are there excessive waste items on site?

  No

  Yes

  n/a

• Please advise the clients of the risk of storing excessive volumes of waste on site and the process to arrange for its removal.

• Help desk link.
  https://helpdesklink.test

• Are food waste bins in place?

  Yes

  No

  N/A

• Is there evidence that these are being emptied in line with the spec?

  Yes

  No

  N/A

• Please take a picture of the waste receptacles on site.

  Media

• Are all staff aware of the location of emergency exits and where they lead to?

  Yes

  No

  N/A

• Advise clients of exits, escape routes and of their obligations in ensuring all colleagues on site are aware of this information.

• Is there a record of practice evacuations?

  Yes

  No

  N/A

• When was the last evacuation?

  Date

• Are all internal exit routes clear?

  Yes

  No

  N/A

• Understand cause of blockages and advise client of their responsibilities.

• 
  https://helpdesklink.test

• Are all external exit routes clear?

  Yes

  No

  N/A

• Understand cause of blockages and advise client of their responsibilities.

• 
  https://helpdesklink.test

• Are fire exit routes clearly marked?

  Yes

  No

  N/A

• Are the clients aware of when the fire alarm tests take place?

  Yes

  No

  N/A

• Are clients familiar with the emergency evacuation process?

  Yes

  No

  N/A

• Are evacuation marshals in place?

  Yes

  No

  N/A

• Are clients aware of the nearest muster point?

  Yes

  No

  N/A

• Is he muster point clear, free of debris and clearly identifiable?

  Yes

  No

  N/A

• Is the client aware of how to access the Helpdesk?

  Yes

  No

  N/A

• How do they think they can contact the Helpdesk?

  Select Telephone Email Web site Via FMSS

  • Telephone
  • Email
  • Web site
  • Via FMSS

• When calling the Helpdesk are the wait times acceptable?

  Yes

  No

  N/A

• Does the client know how to obtain updates on work orders?

  Yes

  No

  N/A

• Is the client aware of the escalation routes available?

  Yes

  No

  N/A

• Advise the client of relevant escalation route for their business unti.

• Does the Helpdesk service meet the clients expectations?

  Yes

  Some

  No

• Is the area cleaned in line with the expected standards?

  Yes

  No

  N/A

• Advise the client on the process to use to raise calls regarding the standard of cleaning.

• Are the following items in good working order?

• Sink/Drainer

  Yes

  No

  N/A

• Cupboards

  Yes

  No

  N/A

• Fridge

  Yes

  No

  N/A

• Dishwasher

  Yes

  No

  N/A

• Microwave

  Yes

  No

  N/A

• Kettle

  Yes

  No

  N/A

• Cooker/hob

  Yes

  No

  N/A

• Worktop

  Yes

  No

  N/A

• Zip tap

  Yes

  No

  N/A

• Water filter

  Yes

  No

  N/A

• Paper towel dispenser

  Yes

  No

  N/A

• Toaster

  Yes

  No

  N/A

• Have the following items been PAT tested?

• Fridge

  Yes

  No

  N/A

• Date of last PAT test

  Date

• Dishwasher

  Yes

  No

  N/A

• Date of last PAT test

  Date

• Microwave

  Yes

  No

  N/A

• Date of last PAT test

  Date

• Kettle

  Yes

  No

  N/A

• Date of last PAT test

  Date

• Cooker/hob

  Yes

  No

  N/A

• Date of last PAT test

  Date

• Toaster

  Yes

  No

  N/A

• Date of last PAT test

  Date

• Do contractors sign in on arrival?

  Yes

  No

  N/A

• Is the client aware of the response priority levels?

  Yes

  No

  N/A

• Provide SLA's

• Do you feel that the contractor responds in line with agreed priority levels?

  Yes

  No

  N/A

• Are contractors presentable and courteous?

  Yes

  No

  N/A

• Do you have any concerns with specific contractors?

  No

  Yes

  n/a

• Is the building compliance folder readily available?

  Yes

  No

  N/A

• Are there copies of the following documents on site?

• Fire risk assessment

  Yes

  No

  N/A

• Please enter the date the survey was completed.

  Date

• Asbestos survey

  Yes

  No

  N/A

• Please enter the date the survey was completed.

  Date

• Weekly alarm test records

  Yes

  No

  N/A

• Please enter the date last updated.

  Date

• Water hygiene records - Hot water

  Yes

  No

  N/A

• Please enter the date last updated.

  Date

• Water hygiene records - Cold water

  Yes

  No

  N/A

• Please enter the date last updated.

  Date

• Emergency lighting tests records

  Yes

  No

  N/A

• Please enter the date the survey was completed.

  Date

• Please enter the date the survey was completed.

  Date

• Is this locations a petrol station?

  Off

  On

• Are you wearing the appropriate PPE to be on a petrol forecourt?

  Yes

  No

  N/A

• Please ensure you are wearing a hi visibility vest/jacket and other appropriate PPE prior to proceeding with this section of the review.

• Are all pump displays operational?

  Yes

  No

  N/A

• Are all pump casings and hoses free from damage.

  Yes

  No

  N/A

• Are there any signs of fuel spills which are cause for concern?

  No

  Yes

  n/a

• Does this PFS have vehicle washing facilities?

  Off

  On

• Are they fully operational?

  Yes

  No

  N/A

• Are drains flowing freely?

  Yes

  No

  N/A

• Is the car vacuum in good working order?

  Yes

  No

  N/A

• Is the tyre dispenser in good working order?

  Yes

  No

  N/A

• Is the vehicle water dispenser in good working order?

  Yes

  No

  N/A

• Is the ambient temperature acceptable for the customer base?

  Yes

  No

  N/A

• What is the approximate ambient temperature?

• Is the area clean in line with expectations?

  Yes

  No

  N/A

• Does the layout offer adequate areas for confidential customer conversations? (Interview/Meeting Rooms)

  Yes

  No

  N/A

• Are these easily accessible?

  Yes

  No

  N/A

• Are there enough till/cashier points available to meet average levels of customer demand?

  Yes

  No

  N/A

• Please rate the following fixtures. 1 being requires replacement and 10 being perfect condition.

• Lights

• Please take a photograph of defective lighting.

  Media

• POS

• Poster holders

• Please take a photograph of defective poster holders

  Media

• Carpets

• Please take a photograph of defective carpets

  Media

• Flooring (non carpeted)

• Please take a photograph of defective flooring

  Media

• Retail display units

• Please take a photograph of defective retail units

  Media

• Refrigerators

• Please take a photograph of defective refrigeration

  Media

• Counter

• Please take a photograph of defective counters

  Media

• Internal partitions

• Please take a photograph of defective partitions

  Media

• Auto doors

• Please take a photograph of defective auto doors

  Media

• Queue management systems

• Please take a photograph of defective QMS

  Media

• Heating/cooling

• Please take a photograph of defective heating/cooling systems

  Media

• Wheelchair access

  Yes

  No

  N/A

• Are they in good working order/fit for purpose?

  Yes

  No

  N/A

• Please rate the overall standard of decor (1 being poor and 10 being excellent)

• Is there sufficient furniture to meet the client and customer needs?

  Yes

  No

  N/A

• Is the furniture on site fit for purpose?

  Yes

  No

  N/A

• Are there the following facilities in place to assist disabled access?

• Auto/assisted doors

  Yes

  No

  N/A

• Are they in good working order/fit for purpose?

  Yes

  No

  N/A

• Induction loops

  Yes

  No

  N/A

• Are they in good working order/fit for purpose?

  Yes

  No

  N/A

• Wheelchair access

  Yes

  No

  N/A

• Are they in good working order/fit for purpose?

  Yes

  No

  N/A

• Accessible counter

  Yes

  No

  N/A

• Are they in good working order/fit for purpose?

  Yes

  No

  N/A

• Accessible ATM

  Yes

  No

  N/A

• Are they in good working order/fit for purpose?

  Yes

  No

  N/A

• Access lifts

  Yes

  No

  N/A

• Are they in good working order/fit for purpose?

  Yes

  No

  N/A

• Access ramps

  Yes

  No

  N/A

• Are they in good working order/fit for purpose?

  Yes

  No

  N/A

• Are there any unacceptable hurdles to disabled access

  Yes

  No

  N/A

• Does the client receive communication from FMSS and its service providers?

  Yes

  No

  N/A

• Is the content relevant?

  Yes

  No

  N/A

• Is it timely?

  Yes

  No

  N/A

• Is it in plain English?

  Yes

  No

  N/A

• Is it informative?

  Yes

  No

  N/A

• Does it meet their needs?

  Yes

  No

  N/A

• Is the client aware of FMSS building and service standards and where to find them?

  Yes

  No

  N/A

• Is there any specific information that the site would find beneficial with regard to FMSS and why?

• Is the store/branch

  Leashold

  Freehold

  Unsure

• Is the client aware of the landlords responsibilities for the site?

  Yes

  No

  N/A

• Is the client aware of their FCP contact details and where to find them?

  Yes

  No

  N/A

• Are there cycle storage facilities on site?

  Off

  On

• Are these sufficient for the numbers of staff wishing to cycle into work?

  Yes

  No

  N/A

• Are lockers available on site?

  Off

  On

• Are they of suitable size for the clients requirements?

  Yes

  No

  N/A

• Is there a sufficient number of lockers on site to meet the clients demand?

  Yes

  No

  N/A

• Is there a process in place to request a locker?

  Yes

  No

  N/A

• Are staff aware of the process?

  Yes

  No

  N/A

• Are there shower facilities on site?

  Off

  On

• Are they clean?

  Yes

  No

  N/A

• Are they in good working order/state of repair?

  Yes

  No

  N/A

• Is there a gym on site?

  Off

  On

• Is the area and equipment clean?

  Yes

  No

  N/A

• Is the equipment in good working order/state of repair?

  Yes

  No

  N/A

• Are there 1st aid rooms on site?

  Off

  On

• Is the furniture fit for purpose?

  Yes

  No

  N/A

• Is the room clean?

  Yes

  No

  N/A

• Does the room have access to clean drinking water?

  Yes

  No

  N/A

• Are access control points working?

  Yes

  No

  N/A

• Are there turnstiles?

  Yes

  No

  N/A

• Are they in good working order?

  Yes

  No

  N/A

• Are they clean and free of litter and debris?

  Yes

  No

  N/A

Toilets - Include disabled access (if applicable) within all categories.

• Are there sufficient toilets to effectively accommodate the site population?

  Yes

  No

  N/A

• Is cleaning in line with expected standards?

  Yes

  No

  N/A

• Are toilet roll dispensers appropriately filled (given the time of checking and the operational hours of the site).

  Yes

  No

  N/A

• Are soap dispensers appropriately filled (given time of checking and operational hours of the site).

  Yes

  No

  N/A

Sanitary waste bins

• Are sanitary waste bins in place?

  Yes

  No

  N/A

• Are they maintained within the expected standards?

  Yes

  No

  N/A

Disabled access toilets

• Are there disabled access toilets on site?

  Yes

  No

  N/A

• Are they fit for purpose?

  Yes

  No

  N/A

• Are they being cleaned in line with the expected standards?

  Yes

  No

  N/A

• Are they easily identifiable?

  Yes

  No

  N/A

• Are all disability accessories working and fit for purpose? ( grab rails, panic alarm etc)

  Yes

  No

  N/A

• Are there meeting rooms on site?

  Off

  On

• Is there a central room booking process?

  Yes

  No

  N/A

• Does it meet the clients requirements?

  Yes

  No

  N/A

• Are rooms clean and tidy?

  Yes

  No

  N/A

• Do rooms have meeting room equipment?

  Yes

  No

  N/A

• Is it well maintained and in good working order?

  Yes

  No

  N/A

• Does it meet the clients/business need?

  Yes

  No

  N/A

• Are there restaurant facilities on site?

  Off

  On

• Do they effectively accommodate the demand for these services on site?

  Yes

  No

  N/A

• Are the following areas fit for purpose/in a good state of repair?

• Servery

  Yes

  No

  N/A

• Seating area

  Yes

  No

  N/A

• External area

  Yes

  No

  N/A

Trading hours

• Are the trading hours suitable for each location?

• Restaurant

  Yes

  No

  N/A

• Coffee bar

  Yes

  No

  N/A

• Vending

  Yes

  No

  N/A

• Shop

  Yes

  No

  N/A

Does the caterer provide feedback opportunities...

• For clients (e.g. Comment cards?)

  Yes

  No

  N/A

• Are responses actioned in a timely and acceptable manner?

  Yes

  No

  N/A

Are the catering staff on site generally....

• Knowledgeable

  Yes

  No

  N/A

• Presentable

  Yes

  No

  N/A

• Helpful

  Yes

  No

  N/A

• Professional (in line with expectations)

  Yes

  No

  N/A

Food offering

• Is there a consistent selection of food available throughout the service?

  Yes

  No

  N/A

• Is it of good quality?

  Yes

  No

  N/A

• Is it priced reasonably?

  Yes

  No

  N/A

• Is it suitable for a range of dietary requirements (e.g. Vegetarian, lactose/wheat intolerance etc).

  Yes

  No

  N/A

Vending

• Is there beverage vending on site?

  Yes

  No

• Is there food/snack vending on site?

  Yes

  No

• Are sufficient machines available to meet normal business demands?

  Yes

  No

  N/A

• Is there evidence of a regular cleaning/fill regime?

  Yes

  No

  N/A

• Does the external appearance meet expectations?

  Yes

  No

  N/A

• Are there display cabinets on site (refrigeration/frozen)

  Off

  On

• Are the cabinets free from damage?

  Yes

  No

  N/A

• Are kick plates in place?

  Yes

  No

  N/A

• Are there signs of any leaks?

  Yes

  No

  N/A

• Is the cabinet in a clean condition? (Check grilles)

  Yes

  No

  N/A

• Are lights operational?

  Yes

  No

  N/A

• Do night blinds work?

  Yes

  No

  N/A

• Is there any damage to Perspex dividers?

  Yes

  No

  N/A

• Are all doors free from condensation/frosting?

  Yes

  No

  N/A

• Date of last known PPM visit.

  Date

• Date of last known case clean

  Date

Overall FCP evaluation.

• Please rate your overall evaluation of the service delivery at this store. (1 being poor and 10 being excellent)

General comments

• Enter any other useful photographs taken from site.

  Media

• Are there cold rooms on site?

  Off

  On

• Are the doors easily opened?

  Yes

  No

  N/A

• Are all the handles fit for purpose?

  Yes

  No

  N/A

• Are the emergency release buttons operational?

  Yes

  No

  N/A

• Do frame heaters work?

  Yes

  No

  N/A

• Is the general fabric/floor free from visible defects?

  Yes

  No

  N/A

• Are door curtains in place?

  Yes

  No

  N/A

• Is the evaporator and floor free from ice build up?

  Yes

  No

  N/A

Actions

• Add any agreed actions into this area. Please ensure actions are allocated an owner and realistic achievement date.

Action

• Agreed action

• Owner

• Agreed completion date

  Date

Audit completed

• Select date

  Date

Signatures

• FCP Name

  Sign

• Client name

  Sign

• Are there lifts on site?

  Off

  On

• Are they in good working order?

  Yes

  No

  N/A

• Are all car lights working?

  Yes

  No

  N/A

• Are the clean and presentable?

  Yes

  No

  N/A

• Are they sufficient to meet the clients demand?

  Yes

  No

  N/A