FESTIVE OPS DASHBOARD

Title Page

WORLD-CLASS SERVICE

Informative and energized morning meeting held?
Role-Plays on service and selling conducted?
Efficient daily scheduling to ensure store coverage and World-Class Customer Service?
Door greeter present actively demonstrating product?
Name badges and correct uniforms worn by all team members?
All promotions implemented correctly?
Replenishment, size curving, store standards at World-Class standard?
Every customer thanked for shopping with us? (Sales Floor and Cash Desk)
Is a team member allocated the duty of following up on customer orders and repairs daily?
Newly appointed sales team members inducted/onboarded and shadowing experienced sales team members
Are we asking every customer who leaves the store without a bag, "Did you find what you were looking for?"

WORLD-CLASS SELLING

Team trained on all our products & 6 Steps to Selling during Morning Meetings and Role-Plays?
Are we showing\demonstrating our products, not only telling?
Are we actively suggesting that customers try on products?
Is active selling taking place, team informing customers of product benefits and features?
Are we asking open-ended questions to identify customer needs?
Are we TAVIS'ing by adding R100 to every sale? "Who do you still need to buy gifts for?"
Are all team members informing our customers of our specials and promotions?
Are we informing customers about our alternate payment options, based on price objections?
Are we informing customers about Friends & Family and building our customer base?
Are we actively suggesting alternative product options to mitigate out of stock scenarios?
Are we actively using OMNI platform to mitigate out of stock scenarios?

WORLD-CLASS LEADERSHIP

Is the Leader positioned on the sales floor and leading service from the front?
Does the team know the current trading situation? (% to Target and growth, individuals and store)?
Is our Buzzword "STRIVE" in use throughout the day?
Are service/cashier assessments completed with constructive feedback and coaching? (Using the 3.2.1 format)?

FESTIVE MOTIVATION STATION IMPLEMENTATION

Is the STRIVE- The ONE Word - printed in colour, laminated and visible on motivation station?
Is the ONE Plan Infographic- Triangle infographic with details - printed in colour and laminated and visible on motivation station?
Is the Festive Calendars (Available in the “Convention Folder”) printed (size dependent on available store space) in colour and laminated, in use and visible on motivation station?
Is the Festive Notebook (All SL’s received at convention) available and in use daily?
Is the TAVIS Wristbands available and allocated to team members daily?(not to be taken home by staff)
Strategy Trees- Is there a small “Spek boom” in the stock-room, to represent our growth strategy?
Mega Teams- Is All rules and regulations known, as well as visual elements implemented to motivate the team - printed in colour, laminated and visible on motivation station?
Is the ONE Minute Scorecards printed, in use and filed daily?
Is the TAVIS Characters (dependent on space available per store, either each character, or the family picture) printed in colour, laminated and visible on motivation station?