FM HYBD Audit - SOP

• Site conducted

• Auditor Name

• Conducted on

  Date
• Location
  Address

Vendor Drop off

• Are all packages scanned through LOP and correctly placed(i.e non-bulky in carton/trolley & bulky on pallets)?

  Yes

  No

  N/A

• Drop off Packages(loose or in the form of Sack bags) brought by the seller are not placed on the floor

  Yes

  No

  N/A

• IS the AWB correctly placed on the packages ( AWB should be placed on the package surface which should be most visible, it should not be pasted on the corners of the package, and the font should be clearly visible)

  Yes

  No

  N/A

• Are parcels checked for Smart QC in terms of packaging protocols, and are rejected if they do not comply?( Box or flyer should not be damaged and AWB is pasted as per the defined guidelines)

  Yes

  No

  N/A

• Is self inbounding system operational in designated Model Hubs.(Ensure availability of Scanners, LEDs & Smooth internet Connectivity.)

  Yes

  No

  N/A

• Are backup internet devices available in case the Central Network device is not working

  Yes

  No

  N/A

Station to Sort

• MUs are created on LOP for the packages received and a seal is applied on these packages .

  Yes

  No

  N/A

• Packages are handed over to the PH in the form of MUs(non-bulky) and the PH scan all the MUs in their device

  Yes

  No

  N/A

• Primary sorting is carried out based on Regular and Irregular Packages?

  Yes

  No

  N/A

Customer Return Drop Off

• If a customer has not initiated a return from App, the station officer shall initiate the return on customer behalf and paste the return tracking after printing it.

  Yes

  No

  N/A

• Station Staff will conduct a Smart QC before receiving the item.(Check for physical condition & Customer Claim in LOP)

  Yes

  No

  N/A

• MUs are created for these packages with special identification ( RTC /RTM/SCRAP)

  Yes

  No

  N/A

Collection point

• CP packages are inbounded in LOP through "Customer Collection" tab at stations

  Yes

  No

  N/A

• 6 digit OTP sent to customers is processed in LOP to verify before handing over of parcel to customer

  Yes

  No

  N/A

• Bar Code are installed on every location where CP package is kept

  Yes

  No

  N/A

• CP packages are kept as per their location, which is being tagged through LOP system.(Check for physical & system location)

  Yes

  No

  N/A

Failed Delivery Process

• For FD Packages, If the seller collects the package within 7 days, a system generated receiving is given, otherwise the package is marked as Scrap(PSC team will be communicating with the seller).

  Yes

  No

  N/A

• FD RTV packages are sent back to the SC within 24 hours of marking them scrap, and receiving is given on email.

  Yes

  No

  N/A

Package Handling

• Boxes/carton/package/MUs is not kept on floor(MUs should be placed on pallets and semi bulky and bulky packages should be kept on mats or pallets)

  Yes

  No

  N/A

• Boxes are stacked in such a way that they don’t fall off due to imbalance with proper weight distribution

  Yes

  No

  N/A

• Fragile packages must be kept separately & according to the correct orientation.(Fragile packages should be kept as per the direction of the arrow defined on the fragile labeling, stacking should not be more than 2, and should not be stacked below a bulky fragile parcel)

  Yes

  No

  N/A

• No throwing of any sort of package into trolley/carton from distance.

  Yes

  No

  N/A

• Sack bags/Fabric Bags are not dragged on the floor. ( Sack bags/fabric bags Containing parcels should be transferred from one point to another Via a trolley or a pallet lifter)

  Yes

  No

  N/A

• MU's are being stacked on pallets properly with no threat of falling down.

  Yes

  No

  N/A

• MU’s are loaded into the vehicle properly and packages don't slip or move out of position during the motion of the vehicle.

  Yes

  No

  N/A

FM -QCC

• Correct initial QC is performed and right retagged reason is selected

  Yes

  No

  N/A

• Seller/Customer Support is intimated for RTV/RTC

  Yes

  No

  N/A

• All the pending cases have been escalated on Xspace wrt RTC/Scrap, RTM/Scrap, RTM > 4,000

  Yes

  No

  N/A

• During the Xspace ticket, a clear image of the package and DM screenshot is being added.

  Yes

  No

  N/A

• MUs are created for these packages with special identification, (return marked on these MUs) - RTC /RTM/SCRAP

  Yes

  No

  N/A

• RTM/RTC/RTW/SCRAP packages are placed in the standard color bins.(RTM = Green, RTC = Blue, RTW = Yellow, Scrap = Red)

  Yes

  No

  N/A

Hybrid Hub

• Is correct load of selected L4s received at hub?

  Yes

  No

  N/A

• Is Cashier Hiring Approval Request been raised by the<br>Respective POC? Is cashier being hired.

  Yes

  No

  N/A

• Is cash safe been procured , fixed and clearly visible in CCTV<br>at hub?

  Yes

  No

  N/A

• Is Heroes and LM Hub staff tagging changed to hybrid hub<br>and attendance is marked on daily basis

  Yes

  No

  N/A

• Is the required assets been shipped to Hybrid Facility by LM<br>Ops team

  Yes

  No

  N/A

• Is the FM POC is fully trained to run LM Operation?

  Yes

  No

  N/A

• Have the assets been placed as per the defined layout and<br>labelled properly?

  Yes

  No

  N/A

• Is linehaul being connected directly to hybrid hub from Sort<br>center?

  Yes

  No

  N/A

• Is performance report is shared on daily basis in ding group<br>by LM Team?

  Yes

  No

  N/A

• Is average performance of hybrid hub is >= 80% with PPD<br>carried 120?

  Yes

  No

  N/A

• Are 2 Runsheet's being made for all DHs?

  Yes

  No

  N/A

• Is the percentage quantum of actual Double Runs greater<br>than 50 %?

  Yes

  No

  N/A

• Is Clock in to First attempt of DHs within 1 hr ?

  Yes

  No

  N/A