FNB Outlet Inspection Report

• Document No.

• Outlet

  Select Mento Privato Ortigas Privato Makati Privato Quezon City Lyf Hotel HOA Pasay HOA Makati HOA Ortigas

  • Mento
  • Privato Ortigas
  • Privato Makati
  • Privato Quezon City
  • Lyf Hotel
  • HOA Pasay
  • HOA Makati
  • HOA Ortigas

• Conducted on

  Date

• Prepared by

  Jonna Lee Diendo

  Paula Buenaventura

  Aleny Joyce Sumaya

• Manager on Duty

Buffet Management

• Food tags are visible, correct and complete

  Yes

  No

  N/A

• Water in chafing are sufficient.

  Yes

  No

  N/A

• Set-up in chafing dishes are clean. No presence of dried food item.

  Yes

  No

  N/A

• Sterno are lighted; if induction, proper temp must be seen.

  Yes

  No

  N/A

• All equipments are working properly. (Example: Oven Toaster, Heatlamp, Induction, Percolator)

  Yes

  No

  N/A

• Enough plates & glasswares are setup

  Yes

  No

  N/A

• Appropriate serving gears for each dish are present. Serving gears and food tongs are placed in underliner

  Yes

  No

  N/A

• Buffet menu cycle is followed

  Yes

  No

  N/A

• All food items are available. No empty food containers

  Yes

  No

  N/A

• Cold items are kept in an ice water bath; not cold water

  Yes

  No

  N/A

• Linecook is always present in Live Station (wears face mask & gloves)

  Yes

  No

  N/A

• Food batches are not mixed during refill

  Yes

  No

  N/A

Dining and Service

• All tables are properly setup

  Yes

  No

  N/A

• Music is continuously played

  Yes

  No

  N/A

• Floors and corners are free of dirt

  Yes

  No

  N/A

• No more than (3) used plates are on tables

  Yes

  No

  N/A

• Dining shift supervisor/manager are visible on floor

  Yes

  No

  N/A

• Service Sequence is followed. Greetings can be heard.

  Yes

  No

  N/A

• Store dining temperature must not higher than 24C

  Yes

  No

  N/A

• Official receipts are given to guests

  Yes

  No

  N/A

• Service staffs are knowledgeable about product description and promos

  Yes

  No

  N/A

• The restaurant is ready to serve meals according to agreed time of service.

  Yes

  No

  N/A

• Special Requests must be attended and served within 15 minutes.

  Yes

  No

  N/A

• Orders are served to guests within a recommended Food Service Time (FST) of 20 minutes

  Yes

  No

  N/A

• Dining staff engages in small talk during serving of food. Table hopping should be done.

  Yes

  No

  N/A

• Guests are pre-empted when needs are deemed evident; and are immediately attended to once they raise their hands. (Example: Water is served when empty glasses are seen)

  Yes

  No

  N/A

• Staffs are entertaining champions through Magic Tricks

  Yes

  No

  N/A

General Assets

• No significant number of flies and mosquitos are present inside the store

  Yes

  No

  N/A

• No sightings of rats and other pests inside the store

  Yes

  No

  N/A

• There are no busted lights; outlet is well-lit and followed the Lighting sequence.

  Yes

  No

  N/A

• There are no clogged sinks; Grease trap is clean

  Yes

  No

  N/A

• Exhaust fans, filters and hoods are in good working condition and free of dust and grease

  Yes

  No

  N/A

• ACUs are in good working condition.

  Yes

  No

  N/A

• Bodies of cold storages are clean and in good condition.

  Yes

  No

  N/A

• Tables and chairs are clean and not wornout, wobbly, damaged/stained

  Yes

  No

  N/A

• Ceilings, walls and fixtures are clean and not damaged or stained

  Yes

  No

  N/A

• Cleaning agents are properly labeled and stored away from food and other food contact item

  Yes

  No

  N/A

• Glass panel and doors are clean and free of smudges

  Yes

  No

  N/A

• Greasetraps does not have solidified grease and hardened remains

  Yes

  No

  N/A

• No chipped or damaged chinawares will be used in the restaurant

  Yes

  No

  N/A

• Containers (utensil, caddy, condiments and small wares are clean, organized and properly stored and refilled

  Yes

  No

  N/A

• Spoon, fork, knife and water goblets are free of marks or fingerprints

  Yes

  No

  N/A

• Mop Bucket must be clean and free of soiled water

  Yes

  No

  N/A

• Garbage trolley must be clean and no foul odor

  Yes

  No

  N/A

• Towels used to wipe tables are not worn out and not too soiled

  Yes

  No

  N/A

• Fire Extinguishers are available, refilled, visible and accessible. Check expiration date

  Yes

  No

  N/A

• Equipment breakdown has reported and has work order number

  Yes

  No

  N/A

• Maintenance reports are updated in the work order form

  Yes

  No

  N/A

Ala Carte Experience Audit

• Ala Carte Ordered

• Time Ordered

  Date

• Time Served

  Date

• Did the waiter served complimentary?

  Yes

  No

  N/A

• Did the waiter practice upselling?

  Yes

  No

  N/A

• Food Audit in terms of Appearance (Is it standard? Does it have complete accompaniments?)

  Pass

  Fail

  N/A

• Food Audit in terms of Taste (Is it standard?)

  Pass

  Fail

  N/A

Admin Reports

• Sales & Controllable Expenses Report is Complete & Updated

  Yes

  No

  N/A

• Positive Response Time Logbook is Updated

  Yes

  No

  N/A

• Service Checklists are Updated

  Yes

  No

  N/A

• Inventory Report is Accurate & Updated

  Yes

  No

  N/A

• Travel Path & Feedback Forms are updated & consistent

  Yes

  No

  N/A

Cash audit

• Please enter the amount of the total funds in the safe that was counted by both the manager on duty and the auditor.

• Cash Findings

  Pass

  Fail

  N/A

• Petty Cash Audit Please enter the amount of Petty Cash Fund On hand & Pending Reimbursement

• Please list all employees working

• Manager acknowledgment I acknowledge that this audit was done on today's date by my area manager. I understand that this audit is to be used for the development of my employees. I understand that this audit shall be shared with all employees so that they have a fair understanding of the expectations going forward.

  Sign

• Auditors signature The audit completed today shall be used solely for the purpose of the bettering this restaurant.

  Sign