Food & Beverage Service Audit

• Conducted on

  Date

• Prepared by

• Location
  Address

Greeting

• Did server introduce him/ herself?

  Yes

  No

  N/A

• Did server smile?

  Yes

  No

  N/A

• Did server give warm welcome?

  Yes

  No

  N/A

• Ask 2 questions about the Hotel/Hilton.

Beverage Order & Delivery

• Ask 1 question about beer.

• Ask 1 question about wine.

• Ask 1 question about cocktails &/or spirits.

• Did server answer all questions?

  Yes

  No

  N/A

• Did server review the menu and make recommendations?

  Yes

  No

  N/A

• Did server repeat order?

  Yes

  No

  N/A

• Time from order to delivery.

• Did server explain or describe beverages upon delivery?

  Yes

  No

  N/A

• Were the beverages correct from order?

  Yes

  No

  N/A

• Describe quality of items in regards to appearance and taste?

• Did server inquire about additional beverage orders/ refills when drinks were 1/3 full?

Starters/ Entrees Order & Delivery

• Ask 2 questions about starters/ appetizers.

• Ask 3 questions about entrees/ mains.

• Did the server answer all questions?

  Yes

  No

  N/A

• Did the server repeat the order?

  Yes

  No

  N/A

• Time from order to delivery - Appetizers/ Starters

• Did server mark the table or deliver appropriate tableware prior to food delivery?

  Yes

  No

  N/A

• Did server/ foodrunner explain or describe items upon delivery?

  Yes

  No

  N/A

• We’re starters/ appetizers correct from order?

  Yes

  No

  N/A

• Describe quality of items in regards to appearance and taste.

• Did server check back after 2 bites or 2 minutes to ensure satisfactory?

  Yes

  No

  N/A

• Time from order to delivery - Entrees/ Mains

  Yes

  No

  N/A

• Did server mark the table or deliver appropriate tableware prior to food delivery?

  Yes

  No

  N/A

• Did server/ foodrunner explain or describe items upon delivery?

  Yes

  No

  N/A

• Were entrees/ mains correct from order?

  Yes

  No

  N/A

• Describe quality of items in regards to appearance and taste.

• Did server check back after 2 bites or 2 minutes to ensure satisfactory?

• Did server maintain table throughout dining experience?

• Did server engage in friendly conversation throughout your dining experience?

  Yes

  No

  N/A

Dessert/ Coffee Order & Delivery

• Did server present dessert menu?

  Yes

  No

  N/A

• Did server review dessert menu and make recommendations?

  Yes

  No

  N/A

• Ask 2 questions about dessert.

• Ask 1 question about coffee.

• Time from order to delivery - Desserts/ Coffee

• Did server clear table of all previous courses prior to dessert delivery?

  Yes

  No

  N/A

• Did server mark the table or deliver appropriate tableware prior to food delivery?

  Yes

  No

  N/A

• Did server/ foodrunner explain or describe items upon delivery?

  Yes

  No

  N/A

• Were desserts correct from order?

  Yes

  No

  N/A

• Describe quality of items in regards to appearance and taste.

• Did server check back after 2 bites or 2 minutes to ensure satisfactory?

• If coffee order was placed - was coffee hot upon delivery?

  Yes

  No

  N/A

Check Presentation

• Did server pre-bus the table before presenting the check?

  Yes

  No

  N/A

• Did server thank you for joining them?

  Yes

  No

  N/A

• Did server give a fond farewell and invite back?

  Yes

  No

  N/A