Freshness Customer Audit

• Document No.

• Audit Title

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

Flowers & Plants

• Are there any removal dates issues? (>2 items is RED)

  Yes

  No

  N/A

• Are the flowers on display of an acceptable quality?

  Yes

  No

  N/A

Fruit & Veg

• What is F & V quality like? Would you buy it? (>2 items is RED)

  Yes

  No

  N/A

• Has F & V stock been rotated correctly?

  Yes

  No

  N/A

• Dated lines are within freshness T-Dates (e.g. Bunched beetroot, radishes & Herbs?)

  Yes

  No

  N/A

• Quality Freshness Safety Assurance checklist (QFSAC) has been completed & signed?

  Yes

  No

  N/A

• Is the Cherry tray clean?

  Yes

  No

  N/A

Convenience

• What is convenience quality like? Would you buy it?

  Yes

  No

  N/A

• Has stock been rotated correctly?

  Yes

  No

  N/A

• Are there any T-Dates issues? (>5 items is RED)

  Yes

  No

  N/A

• Are there any out of dates found? (>2 items is RED)

  Yes

  No

  N/A

• Temperatures of cabinets are compliant?

  Yes

  No

  N/A

Bread & Cakes

• Are there any T-Dates issues? (>5 items is RED)

  Yes

  No

  N/A

• Any issues on rotation?

  Yes

  No

  N/A

• Are there any out of dates found? (>2 items is RED)

  Yes

  No

  N/A

Chiller

• Are Chiller products fit for sale?

  Yes

  No

  N/A

• Are there any T-Date issues in LO?

  Yes

  No

  N/A

• Are there any T-Dates issues? (>5 is RED)

  Yes

  No

  N/A

• Are there any out of dates found? (>2 items is RED)

  Yes

  No

  N/A

• Temperatures of cabinets are compliant?

  Yes

  No

  N/A

• Are there any issues in the reduced to clear bay?

  Yes

  No

  N/A

Meat & Poultry

• Are Meat & Poultry products fit for sale?

  Yes

  No

  N/A

• Are there any T-Dates issues? (5 items is RED)

  Yes

  No

  N/A

• Are there any out of dates found? (2 items is RED)

  Yes

  No

  N/A

• Temperatures of cabinets are compliant?

  Yes

  No

  N/A

• Are there any issues in the reduced to clear bay?

  Yes

  No

  N/A

• Are there any products over the load lines? (RED if any found)

  Yes

  No

  N/A

Freezer

• Are there any products over the load lines? (RED if any found)

  Yes

  No

  N/A

Ambient

• Are there P line rotation issues? (1 line each for - crisps, baby food & Till dumps)

  Yes

  No

  N/A

"Root Cause (N/A questions as non scoring)

• Has there been any impacts contributing to issues highlighted above? (E.g. Sickness, freezer breakdown, late delivery etc)

  Yes

  No

  N/A

• Is there anyone accountable on the rota for freshness for am? (If so who is it?)

  Yes

  No

  N/A

• Is there anyone accountable on the rota for freshness for pm? (If so who is it?)

  Yes

  No

  N/A

• When were T-Dates completed? Is it to procedure?

  Yes

  No

  N/A

• Is there a member of staff wearing a green Freshness shirt?

  Yes

  No

  N/A

• If so, where they engaged with freshness (ask open questions to establish)

  Yes

  No

  N/A