Colleague Engagement Healthcheck

Title Page

Store Name / Number:
Conducted on
Prepared by

Produce

Can you tell me what the current top Shrink line is since MST for your Department?
Can you talk to me about the Department Stock Loss plan / Deep Dive plan?
Can you tell me what was the top Shrink line was at your last MST for your Department? (New title is: Deep Dive Action Plan)
When was the last time your Manager / Team Support went through the Shrink Dashboard with you?
How often does your Manager discuss Department Shrink issues either in a Take 5 or Team 5 or Department Huddle and discuss what impact you can have on reducing store Shrinkage? (Green is with the last 2 week, Amber 3 Week, Red longer)
Have you see the Unusual Suspects DVD in the last 6 months?
Have you completed the E-Learning For Waste on the Computer? (This question can be asked if any colleague on department as All should have completed e-learning)
Can you tell we the importance of the final label when doing loose reductions? (Please ensure this question is asked of the person who does reductions today)
Can you tell me what you would do if you have seen someone suspicious? (Only Red or Green, use the Unusual Suspects DVD for correct answer)
Can you tell me what the Protector Line is and how it works? Do you know where to get the number if you needed it? (They need to tell you where they can get the number or have it)

Fresh

Can you tell me what the current top Shrink line is since MST for your Department?
Can you talk to me about the Department Stock Loss plan / Deep Dive plan?
Can you tell me what was the top Shrink line was at your last MST for your Department? (New title is: Deep Dive Action Plan)
When was the last time your Manager / Team Support went through the Shrink Dashboard with you?
How often does your Manager discuss Department Shrink issues either in a Take 5 or Team 5 or Department Huddle and discuss what impact you can have on reducing store Shrinkage? (Green is with the last 2 week, Amber 3 Week, Red longer)
Have you see the Unusual Suspects DVD in the last 6 months?
Have you completed the E-Learning For Waste on the Computer? (This question can be asked if any colleague on department as All should have completed e-learning)
Can you tell me what you would do if you have seen someone suspicious? (Only Red or Green, use the Unusual Suspects DVD for correct answer)
Can you tell me what the Protector Line is and how it works? Do you know where to get the number if you needed it? (They need to tell you where they can get the number or have it)

Counters (Deli, Fish or Meat)

Can you tell me what the current top Shrink line is since MST for your Department?
Can you talk to me about the Department Stock Loss plan / Deep Dive plan?
Can you tell me what was the top Shrink line was at your last MST for your Department? (New title is: Deep Dive Action Plan)
When was the last time your Manager / Team Support went through the Shrink Dashboard with you?
How often does your Manager discuss Department Shrink issues either in a Take 5 or Team 5 or Department Huddle and discuss what impact you can have on reducing store Shrinkage? (Green is with the last 2 week, Amber 3 Week, Red longer)
Have you see the Unusual Suspects DVD in the last 6 months?
Have you completed the E-Learning For Waste on the Computer? (This question can be asked if any colleague on department as All should have completed e-learning)
Can you tell me what you would do if you have seen someone suspicious? (Only Red or Green, use the Unusual Suspects DVD for correct answer)
Can you tell me what the Protector Line is and how it works? Do you know where to get the number if you needed it? (They need to tell you where they can get the number or have it)
Can you tell me how to record the Waste from stock that is put out for customer tasting?

Bakery

Can you tell me what the current top Shrink line is since MST for your Department?
Can you talk to me about the Department Stock Loss plan / Deep Dive plan?
Can you tell me what was the top Shrink line was at your last MST for your Department? (New title is: Deep Dive Action Plan)
When was the last time your Manager / Team Support went through the Shrink Dashboard with you?
How often does your Manager discuss Department Shrink issues either in a Take 5 or Team 5 or Department Huddle and discuss what impact you can have on reducing store Shrinkage? (Green is with the last 2 week, Amber 3 Week, Red longer)
Have you see the Unusual Suspects DVD in the last 6 months?
Have you completed the E-Learning For Waste on the Computer? (This question can be asked if any colleague on department as All should have completed e-learning)
Can you tell me what you would do if you have seen someone suspicious? (Only Red or Green, use the Unusual Suspects DVD for correct answer)
Can you tell me what the Protector Line is and how it works? Do you know where to get the number if you needed it? (They need to tell you where they can get the number or have it)
Can you tell me how to record the Waste from stock that is put out for customer tasting?

Grocery

Can you tell me what the current top Shrink line is since MST for your Department?
Can you talk to me about the Department Stock Loss plan / Deep Dive plan?
Can you tell me what was the top Shrink line was at your last MST for your Department? (New title is: Deep Dive Action Plan)
When was the last time your Manager / Team Support went through the Shrink Dashboard with you?
How often does your Manager discuss Department Shrink issues either in a Take 5 or Team 5 or Department Huddle and discuss what impact you can have on reducing store Shrinkage? (Green is with the last 2 week, Amber 3 Week, Red longer)
Have you see the Unusual Suspects DVD in the last 6 months?
Can you tell me what you would do if you have seen someone suspicious? (Only Red or Green, use the Unusual Suspects DVD for correct answer)
Can you tell me what the Protector Line is and how it works? Do you know where to get the number if you needed it? (They need to tell you where they can get the number or have it)

Wines & Spirits

Can you tell me what the current top Shrink line is since MST for your Department?
Can you talk to me about the Department Stock Loss plan / Deep Dive plan?
Can you tell me what was the top Shrink line was at your last MST for your Department? (New title is: Deep Dive Action Plan)
When was the last time your Manager / Team Support went through the Shrink Dashboard with you?
How often does your Manager discuss Department Shrink issues either in a Take 5 or Team 5 or Department Huddle and discuss what impact you can have on reducing store Shrinkage? (Green is with the last 2 week, Amber 3 Week, Red longer)
Have you see the Unusual Suspects DVD in the last 6 months?
Can you tell me what you would do if you have seen someone suspicious? (Only Red or Green, use the Unusual Suspects DVD for correct answer)
Can you tell me what the Protector Line is and how it works? Do you know where to get the number if you needed it? (They need to tell you where they can get the number or have it)
Do you get feedback and Next Steps from the product Protection Audit from your Manager / Duty manager?

Non Food

Can you tell me what the current top Shrink line is since MST for your Department?
Can you talk to me about the Department Stock Loss plan / Deep Dive plan?
Can you tell me what was the top Shrink line was at your last MST for your Department? (New title is: Deep Dive Action Plan)
When was the last time your Manager / Team Support went through the Shrink Dashboard with you?
How often does your Manager discuss Department Shrink issues either in a Take 5 or Team 5 or Department Huddle and discuss what impact you can have on reducing store Shrinkage? (Green is with the last 2 week, Amber 3 Week, Red longer)
Have you see the Unusual Suspects DVD in the last 6 months?
Can you tell me what you would do if you have seen someone suspicious? (Only Red or Green, use the Unusual Suspects DVD for correct answer)
Can you tell me what the Protector Line is and how it works? Do you know where to get the number if you needed it? (They need to tell you where they can get the number or have it)
Do you get feedback and Next Steps from the product Protection Audit from your Manager / Duty manager?

Clothing

Can you tell me what the current top Shrink line is since MST for your Department?
Can you talk to me about the Department Stock Loss plan / Deep Dive plan?
Can you tell me what was the top Shrink line was at your last MST for your Department? (New title is: Deep Dive Action Plan)
When was the last time your Manager / Team Support went through the Shrink Dashboard with you?
How often does your Manager discuss Department Shrink issues either in a Take 5 or Team 5 or Department Huddle and discuss what impact you can have on reducing store Shrinkage? (Green is with the last 2 week, Amber 3 Week, Red longer)
Have you see the Unusual Suspects DVD in the last 6 months?
Can you tell me what you would do if you have seen someone suspicious? (Only Red or Green, use the Unusual Suspects DVD for correct answer)
Can you tell me what the Protector Line is and how it works? Do you know where to get the number if you needed it? (They need to tell you where they can get the number or have it)
Do you get feedback and Next Steps from the product Protection Audit from your Manager / Duty manager?

High Street Services

Can you tell me what the current top Shrink line is since MST for your Department?
Can you talk to me about the Department Stock Loss plan / Deep Dive plan?
Can you tell me what was the top Shrink line was at your last MST for your Department? (New title is: Deep Dive Action Plan)
When was the last time your Manager / Team Support went through the Shrink Dashboard with you?
How often does your Manager discuss Department Shrink issues either in a Take 5 or Team 5 or Department Huddle and discuss what impact you can have on reducing store Shrinkage? (Green is with the last 2 week, Amber 3 Week, Red longer)
Have you see the Unusual Suspects DVD in the last 6 months?
Can you tell me what you would do if you have seen someone suspicious? (Only Red or Green, use the Unusual Suspects DVD for correct answer)
Can you tell me what the Protector Line is and how it works? Do you know where to get the number if you needed it? (They need to tell you where they can get the number or have it)

Front End

Can you tell me what the current top Shrink line is since MST for your Department?
When was the last time your Manager / Team Support went through the Shrink Dashboard with you?
How often does your Manager discuss Department Shrink issues either in a Take 5 or Team 5 or Department Huddle and discuss what impact you can have on reducing store Shrinkage? (Green is with the last 2 week, Amber 3 Week, Red longer)
Have you see the Unusual Suspects DVD in the last 6 months?
Can you tell me what you would do if you have seen someone suspicious? (Only Red or Green, use the Unusual Suspects DVD for correct answer)
Can you tell me what the Protector Line is and how it works? Do you know where to get the number if you needed it? (They need to tell you where they can get the number or have it)
How should you lock down a till? (Till draw put on, De-Tagger locked, Gate closed and sealed - Green all correct, Amber 1 wrong, Red more than one wrong)

Stock Control ( Food or Non Food)

When was the last time your Manager / Team Support went through the Shrink Dashboard with you?
How often does your Manager discuss Department Shrink issues either in a Take 5 or Team 5 or Department Huddle and discuss what impact you can have on reducing store Shrinkage? (Green is with the last 2 week, Amber 3 Week, Red longer)
Have you see the Unusual Suspects DVD in the last 6 months?
Can you tell me what you would do if you have seen someone suspicious? (Only Red or Green, use the Unusual Suspects DVD for correct answer)
Can you tell me what the Protector Line is and how it works? Do you know where to get the number if you needed it? (They need to tell you where they can get the number or have it)

Pharmacy

Can you tell me what the current top Shrink line is since MST for your Department?
When was the last time your Manager / Team Support went through the Shrink Dashboard with you?
How often does your Manager discuss Department Shrink issues either in a Take 5 or Team 5 or Department Huddle and discuss what impact you can have on reducing store Shrinkage? (Green is with the last 2 week, Amber 3 Week, Red longer)
Have you see the Unusual Suspects DVD in the last 6 months?
Can you tell me what you would do if you have seen someone suspicious? (Only Red or Green, use the Unusual Suspects DVD for correct answer)
Can you tell me what the Protector Line is and how it works? Do you know where to get the number if you needed it? (They need to tell you where they can get the number or have it)

Optical

Can you tell me what the current top Shrink line is since MST for your Department?
When was the last time your Manager / Team Support went through the Shrink Dashboard with you?
How often does your Manager discuss Department Shrink issues either in a Take 5 or Team 5 or Department Huddle and discuss what impact you can have on reducing store Shrinkage? (Green is with the last 2 week, Amber 3 Week, Red longer)
Have you see the Unusual Suspects DVD in the last 6 months?
Can you tell me what you would do if you have seen someone suspicious? (Only Red or Green, use the Unusual Suspects DVD for correct answer)
Can you tell me what the Protector Line is and how it works? Do you know where to get the number if you needed it? (They need to tell you where they can get the number or have it)

Tesco Mobile

Can you tell me what the current top Shrink line is since MST for your Department?
Can you talk to me about the Department Stock Loss plan / Deep Dive plan?
Can you tell me what was the top Shrink line was at your last MST for your Department? (New title is: Deep Dive Action Plan)
When was the last time your Manager / Team Support went through the Shrink Dashboard with you?
How often does your Manager discuss Department Shrink issues either in a Take 5 or Team 5 or Department Huddle and discuss what impact you can have on reducing store Shrinkage? (Green is with the last 2 week, Amber 3 Week, Red longer)
Have you see the Unusual Suspects DVD in the last 6 months?
Can you tell me what you would do if you have seen someone suspicious? (Only Red or Green, use the Unusual Suspects DVD for correct answer)
Can you tell me what the Protector Line is and how it works? Do you know where to get the number if you needed it? (They need to tell you where they can get the number or have it)

Home Shopping

Can you tell me what the current top Shrink line is since MST for your Department?
When was the last time your Manager / Team Support went through the Shrink Dashboard with you?
How often does your Manager discuss Department Shrink issues either in a Take 5 or Team 5 or Department Huddle and discuss what impact you can have on reducing store Shrinkage? (Green is with the last 2 week, Amber 3 Week, Red longer)
Have you see the Unusual Suspects DVD in the last 6 months?
Can you tell me what you would do if you have seen someone suspicious? (Only Red or Green, use the Unusual Suspects DVD for correct answer)
Can you tell me what the Protector Line is and how it works? Do you know where to get the number if you needed it? (They need to tell you where they can get the number or have it)

Canteen

How often does your Manager discuss Department Shrink issues either in a Take 5 or Team 5 or Department Huddle and discuss what impact you can have on reducing store Shrinkage? (Green is with the last 2 week, Amber 3 Week, Red longer)
Have you see the Unusual Suspects DVD in the last 6 months?
Can you tell me what you would do if you have seen someone suspicious? (Only Red or Green, use the Unusual Suspects DVD for correct answer)
Can you tell me what the Protector Line is and how it works? Do you know where to get the number if you needed it? (They need to tell you where they can get the number or have it)

Colleague Engagement Healthcheck

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