Title Page
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Security Operation Vulnerability Healthcheck 2018
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Store Name / Number
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Store Manager / Store Director / GSSM
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Conducted on
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Prepared by
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Fed back to
Awareness & Engagement
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Can the colleagues describe why the company is focusing on self checkout?
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Are the colleagues following correct process for interventions and service checks and are they providing great service?
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Can the colleague describe what the ideal self checkout colleague looks like?
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Can the colleague use knowledge of customer types to tailor their service to the needs of the customer?
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Are colleagues available to help?
Tools To do the job
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Scheduling - manning standards are correct on system to give right amount of people to serve the customer?
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Colleagues dressed for service?
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Scanner wall and self checkout area clean and tidy?
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Are colleagues in both areas wearing headsets?
Training & Coaching
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Trade team managers and shop floor colleagues aware of how to use SAYS and identify suspicious activity?
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Training records cards signed off for click and learn self checkouts?
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Are colleagues trained on perfect service check and Bob and Lisa?
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Do f ont end team and colleagues understand code 100 and 200?
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Does the store complete forced service checks?
Report Review
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Has the weekly SAYS scorecard been reviewed and discussed with colleagues and available at SAYS?
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Are colleagues aware of the stores high risk lines to look out for on partial service checks?
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Have the SS weekly reports been review and filed with the shrink folder?
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Is there a process in place to review voids for the day/ previous week?
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Review the weekly shrink meeting board - is there any evidence of SAYS/SS discussions and quality next steps in place?
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Are the SS/SAYS weekly shrink review sheets in use?
Advice / Next Steps Quoted
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