Title Page
-
Conducted on
-
Store name
-
Store Number
Shrink meetings
-
Has the store had a shrink meeting in the last 7 days.?
-
Is the shrink board up to date, with the latest shrink report?
-
Is The current deep dive action plan displayed from the last MST?
-
Next steps - Shrink meeting.
-
Photos from gallery.
Waste & food surplus.
-
Is waste being accurately recorded daily? Signed by colleague who downloaded the waste? Has manager who checked waste signed the reports?
-
Is cleaners waste and damages being recorded daily? Check for consistency throughout day.
-
Do all departments have designated waste area, colleagues aware? Are correct bags being used?
-
Are all food recycling zones secure? (Meat raw waste, produce, and general and food waste areas)
-
Charity Donations- pick PDA, check last nights donation was submitted.
-
Colleague shop submissions- review withdraw and hold report. Check correct procedures for colleague shop donations.
-
Loose produce waste- review last 7 days loose products waste, does it fit size and turn over of the store?
-
Next steps. Add photos from gallery.
Fresh foods.
-
Chillers marshaled to allow accurate gap scan/count routines, ensure all stock is grouped together and not dual located.
-
Grazing in chillers/behind cages/racking?
-
Any colleague shopping in chillers?
-
Meat waste cage, locked, top on cage, sent back regularly to ensure o build up?
-
Are scales working correctly on produce
-
Is produce manager carrying out product recognition training on checkouts and multi skill colleagues? Are checkout managers being updated on new lines?
-
Next steps.
Self service & main bank checkouts.
-
Do both SSC & SAYS have appropriate number of colleagues serving customers that reflects the store heat map?
-
Can colleagues describe the ways loss happens through SSC. I.e. contactless, walk-offs, barcode swops.
-
Are colleagues performing a thorough service check when prompted?
-
Can the self-checkout colleague describe the training they have completed to support them?
-
Do Colleagues know about the SAYS score card?
-
Is there a process to manage voids on self checkout?
-
All scales working on all tills, self service. If not are they reported and removed from scheduler & ref no in log book.
-
Is there a process to manage department key entry?
-
Is the PLUs from main bank, says, SSC up to date?
-
Next steps.
Process & Routines.
-
Have all transfers been auctioned correctly on PDA and reviewed by a manager?
-
Are DSS weekly summary reports (in/out) being printed, filed, reviewed and signed by a manager weekly?
-
No deliveries are left to auto confirm.
-
All direct deliveries should be received using the PDA.
-
Is the product write off function only being used for EPWs as instructed by company. ( check for evidence)
-
Are all stock control routines being followed weekly?
-
All clearance routines are being followed as per company process?
-
All high value products have appropriate security protection as per the latest P.P. guide.
-
Is waste being recorded across all departments throughout the trading week.
-
Next steps.
Grocery, Health & Beauty & B.W.S.
-
Is there any untangled high value wines or spirits stock left unattended on the shop floor?
-
Does the high value spirit lock up have a designated colleague list and is access restricted, can entry be gained, if biometrics review the permissions list on the system?
-
Are any high risk shrink lines being kept on capping shelves?
-
Are the chewing gum cabinets on the shop floor locked, when not being replenished Cabinets cannot be accessed using combination of store no?
-
Is there any High value Health & Beauty ( untagged) stock left unattended on the shop floor?
-
Next steps.
General Merchandise.
-
Are high value lock ups secure & have a designated colleague list with access restricted? If biometrics review the permissions list on system.
-
Are all ARN boxes being scanned out correctly as per the process within time scales?
-
Is the news & mags delivery being checked in correctly?
-
Are out of range and old promotional ness & mags titles returned to wholesaler immediately?
-
Are newspapers removed from sale and bundled ready for return the following morning?
-
Is the weekly fixture scan completed as per required process and any out of range and recall titles returned.?
-
Are the mags returns compleated at least three times a week?
-
Is there an active control of the clothing fitting rooms with items being taken into the changing rooms being managed?
-
Next steps
Dotcom.
-
Does the store have a dotcom operation?
-
Is the return process robust?
-
Are all deliveries being signed for by customer on the reach device?
-
Are all high value items locked away securely?
-
Is the de-tagger locked and only opened when necessary by manager or team support? Is key control in place?
-
Next steps.
Store Engagement.
-
There is a high level of engagement around the store on shrinkage an preventing loss?
-
Shrinkage is discussed at team5 meetings and weekly JTPM.
-
Security officer greeting at front of store and
-
Next steps.