Friends & Family V1.1

• Store checked at

• Checked by

• Store Leader of store being checked

• Date of check

  Date
• Location
  Address

Door

• Does the team member at the door greet the customer and ask them "Are you a member of our Friends & Family rewards program"?

  Yes

  No

  N/A

• If the customer answers NO - Does the benefits of Friends and Family get explained and does the customer get signed up?

  Yes

  No

  N/A

• If the customer answers YES - Does the team member take the customer to POS, check their available vouchers, and communicate such?

  Yes

  No

  N/A

Selling interaction

• Existing Friends & Family Customer - Does the team member assisting the customer attempt to increase the basket size/ add items to the sale by reminding them that they have vouchers waiting at checkout?

  Yes

  No

  N/A

• Customer is not yet part of Friends & Family - Does the team member attempt to check again if the customer understands the benefits of our loyalty program and maybe wants to reconsider signing up?

  Yes

  No

  N/A

Checkout

• Existing Friends & Family Customer - Does the cashier attempt to increase the basket size/ add on items to the sale instead of just redeeming the vouchers?

  Yes

  No

  N/A

• Customer not yet part of Friends & Family - Does the cashier make a final attempt to load the customer onto the Friends & Family database?

  Yes

  No

  N/A

Marketing

• Is there sufficient marketing displayed within the store informing customers about our Friends & Family loyalty program?

  Yes

  No

  N/A