Title Page
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Audit Conductor Name
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Employee Clock-In Number
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Employee Name
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Conducted on
Tools and Processes
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Has an understanding of how to brew and sweeten tea<br>- the differences in sweet and unsweetened tea containers<br>- what signs indicate tea has been sweetened
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Understands how to mix regular and diet lemonade
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Knowledgable on procedures for filling ice bins<br>- closes the back bin when not using it<br>- kicks ice out of the way<br>- ensures scoops are in their holsters
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Can stock all paper items on front and knows where they can be found in the back
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Can properly stock the Lowboy<br>- where to find the items <br>- leaves vents unblocked<br>
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Can properly stock sauces and knows where to find them in the back
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Understands what to do in the bagging area if they need to bag for themselves
Position Competencies
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Exhibits CORE 4 behaviors at all times<br>(They are on a stage!)<br>1. Eye contact<br>2. Smile<br>3. Enthusiastic tone<br>4. Emotional Connection<br>
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Greets guest upon seeing them<br>*At the door whenever possible
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Constantly aware of the guests on front<br>- "Meerkat Mindset"
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Performs the customer ordering experience properly<br><br>1. Greets guest<br>2. Dine in / Carry out<br>3. Asks if CFA 1 member
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Repeats order to guest<br><br>Talley:
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Uses intentional language <br>"Will that complete your order?"<br>"How may I serve you?"<br>
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Says "my pleasure" after every "thank you"
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Can verbalized and executes their individual responsibilities for their shift - It will be on their register<br>(i.e. DR#2, Fill Up, Face)<br>
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Looks for opportunities to perform 2MS behaviors <br><br>-Is knowledgable in this area
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Keeps their area clean as viewed by themselves and guests <br>- no liquid<br>- trash or paper clutter<br>- lids or cup clutter<br>- folded drink towel<br>- keeps front of counter clear<br>- sanitize wipe down at least every hour
