Front End

• front end

• Location:

• Conducted on

  Date

• Prepared by:

Tobacco

• Is Tobacco sold on register 54

  Yes

  No

  N/A

• Does courtesy desk have follow tobacco signs<br>On register 54.<br>Notice warning age sticker<br>Smoking kills on top of cabinet <br>Cigarette packets or cartons not visible <br>Price board on display<br>Nothing blocking visibility of any signs

  Yes

  No

  N/A

Refunds and service desk.

• Lost property.<br>1. Are funds being left behind recorded under KC 752 2659<br>2. Do funds from above remain as a sale (not over banked or claim by associate)<br>3. Check to make sure that no credit/ EFT cards have been written in book.

  Yes

  No

  N/A

• Product recall <br>Are supplies available? Tape, bin, don't sell stickers<br>Is there stock in bin?

  Yes

  No

  N/A

• Refunds<br>Are refunds being authorised as per guide lines? <br>Are they on desk?<br>

  Yes

  No

  N/A

• Refund template

  

• Dangerous goods summary up to date

  Yes

  No

  N/A

Operation error and void reports

• voids reports<br>Are void report being printed, investigations being done and operators sign on void report. <br>Are voids over 2% on SCO being investigation.

  Yes

  No

  N/A

• Date of void report checked

  Date

Unrecalled suspended transaction

• Are there any unrecalled suspended transaction, if so has follow up happen (ref#)

  no

  yes

• Are we checking location of stock prior to removing suspend

• WE date of check.

  Date

KPI reports

• KPI reports<br>Are KPI reports being action. Have all operator signed cover sheet?<br>On refund report is investigation being written. Ie are they authorised to complete refunds<br>

  Yes

  No

  N/A

• Are MOS being completed. <br>1 per week for permanent associate <br>1 every 2nd week for casual associate.

  Yes

  No

  N/A

General

• Service desk clean and tidy and respectable to customers<br>

  Yes

  No

  N/A

• Checkout are clean and tidy

  Yes

  No

  N/A

• Rate first 50 feet of store

• How can we improve it. If required

• Do we have sufficient supplies.

  Yes

  No

  N/A

• General Points

General points