Front End Standards and Service Healthcheck

• Document No.

• Audit Title

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

• Select date

  Date

Security

• Is the security desk manned?

  Yes

  No

  N/A

• Are the colleagues Wearing full uniform?

  Yes

  No

  N/A

• Are the colleagues wearing Clean and polished shoes?

  Yes

  No

  N/A

• How would you rate the service the colleagues are giving?

  Excellent

  Good

  Reasonable

  Poor

  Very Poor

• Is the search room tidy and clean?

  Yes

  No

  N/A

• Is the security desk and surrounding area tidy, free of paperwork, folders neatly assembled, and no other items stored behind desk?

  Yes

  No

  N/A

• Is the security lectern/front of store manned?<br><br>(2 points are only awarded if all colleagues are giving excellent service any thing other and it is 0)

  Yes

  No

  N/A

• Are the colleagues Wearing a Name badge?

  Yes

  No

  N/A

• Are the colleagues Wearing full uniform?

  Yes

  No

  N/A

• Are the colleagues wearing Clean and polished shoes?

  Yes

  No

  N/A

• How would you rate the service the colleagues are giving?

  Excellent

  Good

  Reasonable

  Poor

  Very Poor

Customer Service Desk

• Is the customer service desk tidy and free from clutter?

  Yes

  No

  N/A

• Is the customer service desk and surrounding area clean?

  Yes

  No

  N/A

• Is the correct/relevant pos displayed neatly?

  Yes

  No

  N/A

• Is the customer service desk manned?<br><br>(2 points are only awarded if all colleagues are giving excellent service any thing other and it is 0)

  Yes

  No

  N/A

• Are the colleagues Wearing a Name badge?

  Yes

  No

  N/A

• Are the colleagues Wearing full uniform?

  Yes

  No

  N/A

• Are the colleagues wearing Clean and polished shoes?

  Yes

  No

  N/A

• How would you rate the service the colleagues are giving?

  Excellent

  Good

  Reasonable

  Poor

  Very Poor

Kiosk

• Is the kiosk desk tidy and free from clutter?

  Yes

  No

  N/A

• Is the kiosk and surrounding area clean?

  Yes

  No

  N/A

• Are all scratchcards and lottery slips full and neat?

  Yes

  No

  N/A

• Are the confectionary fixtures full?

  Yes

  No

  N/A

• Are all lottery slips and neat and of good quality?

  Yes

  No

  N/A

• All products on the confectionary fixtures are of good quality and in date?

  Yes

  No

  N/A

• All products have the correct sel displayed in front of them?

  Yes

  No

  N/A

• Is the Tobacco price list is available?

  Yes

  No

  N/A

• Is the kiosk desk manned?<br><br>(2 points are only awarded if all colleagues are giving excellent service any thing other and it is 0)

  Yes

  No

  N/A

• Are the colleagues Wearing a Name badge?

  Yes

  No

  N/A

• Are the colleagues Wearing full uniform?

  Yes

  No

  N/A

• Are the colleagues wearing Clean and polished shoes?

  Yes

  No

  N/A

• How would you rate the service the colleagues are giving?

  Excellent

  Good

  Reasonable

  Poor

  Very Poor