Lockdown Audit

Title Page

Conducted on
Completed By
Week No-
Audit Title

Engagment

ENGAGMENT

Has the store generated a store specific plan from their deep dive report? WGLL - Management team can describe the plan from their deep dive report and the plan is reflective of the standards seen
Are weekly stock loss meetings taking place? WGLL - The weekly Stock Loss board should show evidence of a weekly meeting with next steps in place and all reports on the board should be up to date
Can managers describe what their top loss lines are and how they are locking them down? WGLL - Managers should be able to describe their top loss lines and what they are doing to prevent the loss moving forward
Have colleague searches been completed across the trading day? WGLL - The RP983 search book should show searches are taking place everyday and at various different times with a mix of colleague, locker, van and car?
Have all colleagues seen the unusual suspects DVD and has their training record card been signed off? WGLL - Colleagues have seen the Unusual Suspects DVD and have their training record card signed off
Are details of unknown loss in store being mentioned at team 5 / huddles? Can colleagues describe top loss lines for department / store WGLL - Details of unknown loss should be discussed at team 5 / huddles. Colleagues should be able to describe that they are communicated to and understand how they can help prevent further loss
Has think 10 been communicated across all departments WGLL - Colleagues can describe an understanding of the think 10 key routines to lockdown the store.
Is the ACAYG process active in the store? WGLL - Store is printing all reports and working the stock through reductions. No stock is being written off and impacting the shrink £

MAINTENANCE

Are all POD systems working? WGLL - All POD systems should be fully working. Any issues should be logged and the reference number recorded in the duty book
Are all door guard alarms in working order? WGLL - All door guard alarms should be fully working. Any issues should be logged and the reference number recorded in the duty book
Are all intruder alarms in working order? WGLL - All intruder alarms should be fully working. Any issues should be logged and the reference number recorded in the duty book
Is CCTV in full working order? WGLL - All CCTV should be fully working. Any issues should be logged and the reference number recorded in the duty book
Are the RF gates working? WGLL - RF gates should be fully working. Any issues should be logged and the reference number recorded in the duty book.
Are all doors to secure bonds in working order? WGLL - All doors, shutters, gates & fire exits should be in good working order. Any issues should be logged with reference number in duty book
Are all back doors, shutters, gates, fire exits in good working order? Have any outstanding issues been escalated? WGLL - All back doors shutters, gates and fire exits should be in good working order. Any issues should be logged and the reference number recorded in the duty book
Is the plant room empty from any stock, locked, clean and tidy? WGLL - The plant room should be locked, no stock should be stored and it should be clean and tidy
Are there any issues with the electrical fob doors? Have these been reported, does the store have ref numbers? WGLL - All doors should be in good working order, any issues should be logged and the reference number recorded in the log book

SECURITY

Are fire doors /cage seals being checked AM and PM? WGLL - The RP975 Seals check book shows that all seals are being reviewed AM and PM on daily basis. Evidence of investigation where seals differ
Do guard doors have alarms switched on and are they fully secure? WGLL - Guard doors should be alarmed. If faulty they should be logged and a reference number recorded in the Duty Managers Log Book
Is there CCTV coverage of all high priority areas? WGLL- CCTV should be covering high priority areas according to the stores dashboard
Has a full product protection been completed and handed over to the duty manager with a focus on the top loss lines from the dashboard being protected? WGLL- The daily Product Protection check should be reviewed after its completion, any next steps highlighted on the report should be actioned with immediate effect to achieve score of 95% and above. Top loss lines should be added to the healthcheck and protected where possible .
Are all keys being signed in/out and accounted for, and all fobs and visitor badges being accounted for? WGLL- Keys should be signed in and out and they should all be accounted for.
Has the CCTV system been checked for any events and activities of suspicious refunds or voids? Is the footage from resource cameras being checked for suspicious activity? WGLL - Target system events are checked on a regular basis? Are guards aware of high risk areas and checking footage daily?.(Mark N/A for non Target stores)
Is there a communication process for Guards across each shift to pass on sensitive and suspicious activity? WGLL - A comms book is in place for the Security Team tp pass on information from each shift days to nights. Comms book is kept in a safe place and signed as read
Is the loss prevention and security POS displayed on the shop floor in relevant areas and in colleague’s areas (check new merchandising areas)? WGLL - The shop floor reflects WGLL for security POS, ensure all source tagged products have the correct POS
Are all incidents reported on incident reporting within 48 hours and details logged in stop arrest book RP32? WGLL - The RP32 book should match the Incident Reporting system to ensure all are present.All incidents are reported within the correct time frame and incidents are in relation to the size of store?
Has a perimeter walk and a local area walk been completed on a weekly basis? WGLL - A daily check of the perimeter should be completed to ensure the site is both safe and secure.Points to check for are; Damage to fence or hedges that may be used as possible escape routes and any evidence of discarded protection equipment
Has a commuication procces been set up for the guards to receive information on top loss shrinkage lines and dashboard info? Are they actively working to detect, deter and deny shoplifters and collaberating with colleagues in the departments? WGLL - The manager accountable for Security is responsible for ensuring all Security Guards are developed to the standards set out in the Great Guarding Guide in relation to the “inspiring great Guarding performance” guidelines. Guards should be able to describe top loss areas and store shrink plans and how they interact with department colleagues on their stock loss
Tesco Bank ONLY - Are all cameras to be viewed to ensure they are working, focused and good picture quality. The DVR is to be checked to ensure recording function is operational. WGLL - Any Issues should be logged/recorded and details made available to the Bank Audit and Compliance teams when required
Are Red Routes in place and alive in your store? Are they clear and concise and are colleagues clear on their purpose? Are they updated and in line with current dashboards? WGLL - Dashboards should be used to establish high shrinkage and risk areas for red routes. All Front End colleagues should be aware of the red routes and follow them when taking a break and finishing their shifts
Is the self service area covered by CCTV and continuously recorded? WGLL - CCTV should be recording the self service area and reviewed where necessary for unusual activity

STOCK CONTROL

Are all gaps being scanned once per day Monday to Saturday across all departments? WGLL - Gap scan reporting should show that gap scans on each department are being completed in compliance with the latest guidelines, check stock control dashboard over a 4 week period for any red days
Are off sale products found in the warehouse being scanned so that they’re removed from the gap scan report and put on sale before the gap scan window closes? WGLL - All gap scans are reviewed using the Gap Scan report (option 5,3,4 on the SBO system). Any products found from this check are removed from the report using the handheld computer & replenished on the shelf. GM only; Any product that is not found during the Gap Scan review should have its stock record manually corrected to zero. Target is 30% of gaps
Are DSS weekly summary reports (in/outs) being printed, filed and reviewed with store managers signature? (minimum of 12 weeks data) WGLL - The goods charging folder should have reports filed for 12 weeks with no missing weeks. All reports should show evidence of review. There should be a copy of the DSS checklist, with any next steps actioned
Are deliveries left to “auto confirm” on the system? Check dashboards does it match? WGLL - There should be no deliveries left to autoconfirm
Are transfers being checked daily and only authorised by duty manager? (Check for garage/canteen/ Pharmacy colleagues) WGLL - Transfers should be regularly actioned and reviewed by a duty manager
Is the product write off function only being used for EPWs as instructed by company? (check for evidence) WGLL - All product write offs in DSS has EPW number stating which EPW .. Any unauthorised write offs are investigated with clear next steps
Is the store green on count compliance? WGLL - Store should deliver 98% on count completion, where they have not there should be a clear next step recorded
Has the store manager signed off the weekly DSS checklist? WGLL - DSS checklist should be completed and any red lights should have clear next steps to address concerns
Are all new lines merchandised onto the fixture ready for the counts and gap scan routines? WGLL - New lines should be actioned regularly to prevent a build up of stock. The cages should be clearly signed and accessible
Is the store holding an availability meeting? WGLL - An availability meeting is taking place where the Dotcom Failed Pick or Sales Based Availability Report is investigated and stock records are corrected
Is the store achieving the required target for lows and overs routine? ( > 25% Fresh, >10% for Grocery and GM ) WGLL - Check Stock Control Dashboardfor range investigated is target % or above

NIGHTS / TWILIGHT

Has Dot com deliveries all been completed with drivers returns signed and checked back into store? WGLL - Days duty manager handover should take place and there should be evidence of duty manager checks on all returns. Returns should be checked back into the store,and freshness guarantee pproducts refunded and left with the customer should be wasted.
Dot com vans are empty and locked, van keys are secure? Is the Dot Com and Click and Collect Grocery area locked down and secure? WGLL - Visually check that the guard has incorporated the Dotcom area in their seal checks, the door is alarmed and that key control is in place and can confirm Click and Collect Grocery area is secure
Is the cash office locked and alarmed and handed over at team 5? WGLL - The Night Duty Manager confirms at handover that Cash Office lockdown is complete
Are all pods are accounted for? WGLL - The Night Duty Manager confirms at handover that the pod reconciliation is complete
Is the CSD is closed down and all returns and refunds are signed, accounted for and returned to sale? WGLL - The Night Duty Manager confirms at handover that the Customer Service Desk has been closed down and all returns/refunds are signed, accounted for and returned to sale or secure lock up
All lock ups have restricted access and only night managers has access? WGLL - All secure areas are locked when not in use and all keys are returned to the key press
Is the electronic PDA used for all direct deliveries? WGLL - The stores weekly performance can be viewed on: Stores reporting/Operations/Electronic delivery notes. All direct deliveries should be checked in. No paperwork is required. Confirm actual quantity received on hand held device. No need to complete claim form if short
Is PFS fully locked down and signed off as secure? WGLL - Night Manager to ensure PFS is locked down alarmed and keys are secured in the key press
Is there appropriate cover for self-service tills overnight and is the colleague fully aware of his/ her duty’s, check voids overnight/assistant mode? WGLL - All self-service colleagues should be trained to Bronze/Silver and all Team Leaders to Bronze/Silver/Gold level for “Know Your Stuff For Self-Service”. There should be a colleague present and they should be able to describe WGLL from their training
Is the security officer using CCTV on all high value areas and reporting any relevant customer/ colleagues activities to Night Managers? WGLL - Visual check to ensure WGLL for guarding is in place at the front entrance and ensure that all security issues have been escalated to the night management team
Has there been a stock loss meeting held with the night team to engage colleagues? WGLL - Night colleagues should be able to describe the losses on their department and what they are doing to prevent further loss
Has any stock outside of the building been brought inside? WGLL - No stock should be left outside the store overnight.

DOT COM

Is the return process robust, especially evening returns? WGLL - There should be evidence of duty manager checks on returns and returns should be audited against returns report. Freshness guarantee products refunded and left with the customer must be wasted.
Are all deliveries being signed for by customer on the REACH device? WGLL - Dotcom manager has reviewed the daily report on Reach usage , and coached anyone not achieving 100%
Are all orders for large volumes of stock or high value items being checked prior to delivery and with customers at point of delivery? WGLL - All orders of large volumes of stock or high value items are checked prior to leaving the store and with the customer upon arrival, these are confirmed by the driver and signed for
Is the terminal locked when not in use to deny unauthorized access to customer details? WGLL - All managers or team leaders should make sure the computer is logged off when they are finished with screen
Are all high value items locked away securely? WGLL - All high value stock should be secured securely with restricted access
Has a minimum of 2 vans been checked at random per day? Check dates and times are varied WGLL - Search book should be used to highlight random checks have been completed throughout the day and week
Are there no put backs stored in dot.com area? Is the area clean and tidy? WGLL - The area should be clean and tidy with no signs of grazing or left behind products
Is the de-tagger locked and only opened when necessary by manager or team leader? Is key control in place? WGLL - The de-tagger should be locked when not in use and key control in place
Are random tray audits taking place throughout the day ? WGLL - The target for tray audits is being achieved and reports are being filedas evidence

GROCERY

Ensure all SRM reports have written evidence of a re-count and all discrepancies have had a correction count. Completed reports should be filed 7 days per week over 4 weeks and signed off by manager WGLL - Stock Record Movement reports for the previous 4 weeks should be maintained in a folder for review, with no missing or backdated reports, for both gains and losses. All reports should have written evidence of a re-count and all discrepancies should have had a correction count
Are the Top 10 Shrink lines from the dashboard being reviwed and action taken to prevent any further loss Grocery and Household? WGLL - Top 10 shrink lines as highlighted on the weekly department dashboard report have been printed off and reviewed, evidence of actions taken/next steps are evident on the dashboard & reviewed at the weekly stock loss meeting
Are back areas marshalled to allow accurate gap scan / count routines, ensuring all stock is grouped together and not dual located? Is product signage clear? WGLL - Stock should be marshalled in such a way that all cages are accessible for stock control colleagues. Stock should be arranged by subgroup and signage displayed
Are any high risk shrink lines being kept on the capping shelves? WGLL - There is no high value stock stored on the capping shelves e.g chewing gum
Is all waste recorded daily? Are prints signed by a manager and filed for 2 weeks? WGLL - Waste reports should show items recorded, reports should have a management signature and be filed
Is cleaner’s waste and damages being recorded daily? Check for consistency throughout the day WGLL - A log should be maintained in the cleaner’s cupboard of any products damaged, this should be recorded daily to maintain accurate book stock accuracy.
Is the store correcting Stock Record Errors identified, therefore improving customer availability? WGLL - A process is in place where the Dotcom Failed Pick or Sales Based Availability Report is investigated and stock records are corrected daily
Are back areas clear of unauthorised cleaning products? WGLL - Only authorised (COSHH) products are in the cleaners room/ colleague room/ back areas

NEWS & MAGS

Are all deliveries made to a secure area or taken in immediately on arrival to a secure area or worked? WGLL - Deliveries made to a secure area. The public should not be able to access them until checked off
Is the PDA used for scanning in deliveries and all discrepancies are logged? WGLL - Consistent checks completed with evidence on both PDA & N/M Report, newspapers by 08:00 & magazines by 11:00
Is all damaged stock or stock with missing free gifts returned to wholesaler immediately? WGLL - No damaged/ stock with missing gifts in store
Are all out of range and old promotional titles returned to wholesaler immediately? WGLL - Promotional stock which is not in range returned to wholesale on the day they come off promotion. All out of range titles identified on the product check returned to wholesale
Are copies picked but then not required by dotcom returned to the department on the same day of pick? WGLL - Unwanted stock should be placed back on fixture or returned to category colleague on the day it was picked
Is there a secure location for returns? WGLL - Returns should be left in a secure location ready for collection. Secure is defined as where a member of the public cannot access them
Are newspapers removed from sale and bundled ready for return the following morning? WGLL - Newspapers should be returned prior to mid-night and returned the following morning
Are newspaper credits checked against the recall note including any regional press returns? WGLL - The recall note should be checked against the credit note and annotated
Is all rejected newspaper credit and magazine waste processed in store and signed off by a manager? WGLL - Waste reports should be filed and have a manager signature on them
Is the weekly scan completed as per required process and any out of range and recall title returned? WGLL - Weekly scan completed.
Are magazine returns completed at least three times a week? WGLL - Returns completed at least three times a week for magazines, and evidenced on the Credit Advice Report report
Is the stockroom laid out in A-Z order or by category? WGLL - Stockroom should be laid out in A-Z or category order and labelled
Are all copies used in the colleague room processed using the correct process? WGLL - Papers in the colleague room should beprocessed as a paid out

WINES & SPIRITS

Ensure all SRM reports have written evidence of a re-count and all discrepancies have had a correction count. Completed reports should be filed 7 days per week over 4 weeks and signed off by manager or team leader Stock Record Movement reports for the previous 4 weeks should be maintained in a folder for review, with no missing or backdated reports, for both gains and losses. All reports should have written evidence of a re-count and all discrepancies should have had a correction count
Are the Top 10 Shrink lines from the dashboard being reviwed and action taken to prevent any further loss? WGLL - Top 10 shrink lines as highlighted on the weekly department dashboard report have been printed off and reviewed, evidence of actions taken/next steps are evident on the dashboard & reviewed at the weekly stock loss meeting
Has the product protection check been completed daily? Have any red lights been addressed? WGLL - The daily Product Protection check should be reviewed after its completion, any next steps highlighted on the report should be actioned with immediate effect to achieve score of 100%.
Does the high value spirit lock up have a designated colleague list and is access restricted? WGLL - Key should be signed out to designated colleagues only, key should be held by colleague who has signed it out until completion of shift and returned to secure cabinet at completion of shift, key should not be passed to another colleague when shifts change. The restricted access list should be visible and up to date.
Are all back up areas well marshalled and easily accessible? WGLL - Stock should be marshalled in such a way that all cages are accessible for stock control colleagues. Stock should be arranged by subgroup and signage displayed
Are all damages recorded (check cleaners damages / front end processes)? WGLL - A log should be maintained both at Front end & in the cleaners cupboard of any products damaged, this should be recorded daily to maintain accurate bookstock accuracy
Is CCTV POS visible around spirit areas? WGLL - The shop floor reflects WGLL for security POS
Are all colleagues following the Restricted Fill guidelines when replenishing WGLL - Fixtures are replenished in accordance with the Restricted Fill indicators where applicable

Backdoor

BACKDOOR

Is the back door / gate closed & access to the yard secured? WGLL - Back door gates should be shut and any access routes in to the yard should be closed
Is all the back door documentation locked securely in the backdoor desk? (TRN book, RP728, RP388 and UOD sheets) WGLL - Backdoor desk is locked with all documentation inside. (TRN book, RP728 Claims Book, RP388 Return to Supplier)
Are the backdoor keys being signed in and out? WGLL - Keys should be signed in and out and be under restricted control
Is the visitor book used and drivers are signing in when using the store’s facilities? WGLL - There should be evidence of drivers signing in when using store's facilities
Is the colleague search book present and being used on visitors / drivers at random times? WGLL - The RP983 search book should show evidence of drivers / visitors being searched
Are any EPW/ NOT ON FILE cages tidy and being kept to a minimum? Is there paperwork evidence with the stock? WGLL - The EPW/NOT ON FILE locations should be correctly assigned, stock records accurate with paperwork evident and reviewed
Are all damages, waste and reductions cleared regularly? WGLL - The waste areas should be managed and there should not be a build up of waste
Have all put backs been removed from the warehouse? WGLL - No loose products should be visible..There should be no baskets or customer trolleys containing loose products in the warehouse
Are the Food Recycling zones secure? WGLL - The Food and general waste areas are secured and the waste process should be followed to maintain accurate stock records
Is there evidence of grazing around the warehouse? WGLL - No wrappers or open products should be visible outside of the waste area
Are all RSU cages in allocated areas and are checks being done on returning cages prior to leaving to ensure no stock is being returned (visual check)? WGLL - No stock should be present in the RSU cages
Is chewing gum and high value confectionary locked in 4 sided cages? WGLL - Chewing gum and high value confectionary should be locked in a 4 sided cage, any loose products should be shrink wrapped
Are Saltley returns cages being kept in the high value restricted area until just prior to pick up? WGLL - Saltley Return cages should be kept locked away until just prior to return
Are all returns to suppliers e.g. Bread and milk returns are being completed when applicable? WGLL - The DSS outs should show evidence of bread and milk returns weekly
Does the yard area contain any stock and is clear of any RSU, metal or is clearly organised awaiting collection? WGLL - Check that the yard is clear of all saleable stock and is organised with no hiding place for stock or intruders
Are UOD's being checked against physical deliveries? WGLL - Cage & Dolly UOD's numbers are checked against the delivery paperwork to ensure all match. Paperwork is signed and filed for four weeks, discrepancies or missing UOD's are followed up with the depo

CASH OFFICE

CASH OFFICE SMART TILL

All till shorts or overs greater than £10 have been reviewed, issues identified, next steps recorded and passed to the relevant Department Manager? WGLL - All till shorts/overs =>£10 have been identified from the Daily Finalisation Report. Operator IDs have been identified from the SMART till Electronic Journal and details of the transaction printed. A next step is recorded in the next steps tracker RP2K226
Evidence of training/interview is provided with next steps, all interviews are being completed on colleague’s next shift? WGLL - The correct company interview formRP2K224 has been used and the flowchart followed for ongoing trends of differences. Training needs identified via interview have been completed and the Cashier Trend Analysis Form is updated with details and signed by colleague and manager
Is the physical pod count correct and are any issues recorded in duty managers log book with ref numbers. Outstanding issues should be escalated after 24 hours. WGLL - Pod count is completed and signed by the Duty Manager in the pod reconciliation book RP2K519. Missing pods have been investigated and reported to Maintenance with reference number recorded
Are Safe keys are kept in the key press and the Safe combination tumbler spun when closed? WGLL - All safe keys are stored in the key cupboard when not in use and have security tags attached. The combination on the CIT safe is spun when Cash Office is unmanned
Are all posstings to the Cash in Transit Safe done under dual control? WGLL - Money is posted straight-away under dual control and confirmed on the Cash Management System by the same 2 people using their own passwords. This can be confirmed by reviewing CCTV
Is all unprocessed money locked in the safe before the cash office closes for the day? Is the Safe locked, cash office alarmed and keys signed back into key press? WGLL - When Cash Office colleagues leave at the end of the day, all unprocessed money is locked in the safe. Cash Office is alarmed and the Cash Office keys are signed back in using the Key Control Book
Is the change delivery confirmed at delivery time and have any issues reported to help desk are logged within 24 hours? WGLL - You check that the change delivery is for your store and a receipt is collected from G4S. Delivery is checked within 24 hours of receipt and recorded on the Cash Management System. Any discrepancies are reported within 24 hours of the delivery to the Helpdesk and details are written in the Safe & legal Record
Are all sections of the daily and weekly finalisation report reviewed and shorts or overs investigated with next steps WGLL - The Store Manager and Services Manager have reviewed the following sections of the Daily and Weekly Finalisation Reports. Store/PFS shorts and overs, Safe shorts and overs, Lottery differences and Till Results Report. Safe contents at end of week do not exceed company thresholds (main safe does not exceed value of pervious change delivery + 20%) There is commentary and next steps where necessary. The SD cash loss form has been completed where the store over/shorts exceed the threshold for the format (£500 in Extras, £200 in Superstores) and has been sent to the SD and Business & Finance Manager
Are colleagues that are completing change run using only their numbers to operate and no passwords are exchanged? WGLL - The change run is completed under dual control. The checkout change safe/self service safe is counted and declared on the Cash management System before and after the change run with both colleagues using their own passwords. All safe shorts and overs are investigated. This can be reviewed via CCTV
Has the till check report been printed showing the end of week float values. Are any values over £300 highlighted with next steps to reduce this amount? WGLL - The Till Check Report has been printed and reviewed for Sunday evening/Monday morning. With the exception of Self Service /Scan as you Shop tills, all floats are £300 or below. Where floats exceed this value, there are next steps to reduce
The cash, Bank, and lottery reports are all available in the cash office. Filed for each week and has been signed by manager and show evidence of review WGLL - The Cash Bank Coupon & Lottery Report is printed weekly. There is evidence of review with commentary and has been signed by both the Services Manager and the Store Manager. There are next steps for high or unexpected differences and the correct reconciliation team have been contacted where relevant
The Cash Bank Coupon & Lottery Report is printed weekly. There is evidence of review with commentary and has been signed by both the Services Manager and the Store Manager. There are next steps for high or unexpected differences and the correct reconciliation team have been contacted where relevant WGLL - All users of the Cash Management System, including Cash Office colleagues, Checkout Team Leaders and managers have signed the password policy. This is held in their personnel file. All new users of the system sign the policy before using the system
CCTV in the Cash Office is operational. Any faults have been reported. WGLL - CCTV in the Cash Office and safe room is working. Any faults are reported immediately and there is a maintenance reference number
There are no personal bags held in the Cash Office WGLL - Personal handbags are not stored in the Cash Office at any time. All visitors are asked to leave their bags outside the office
CCTV is checked to ensure safe transfers and declarations are completed under dual control WGLL - A random safe transfer to the Cash in Transit safe and safe declaration is identified in the Cash Office Electronic Journal
Are all refunds over £20 being signed for and all refunds being accounted for? Is stock being returned to sale straight away? WGLL - Refunds for £20 and over should be checked against the refund report in the Cash Office. All non-signed receipts should be traced back to the duty manager and fed back to Senior Management
Are stamps securely held? WGLL - Stamps should be securely held and not left accessible overnight

CHECKOUTS

Are all till short interviews completed for this week and up to date? WGLL - The RP2K354 is reviewed each week for colleagues with the highest trend.This includes all colleagues including Team Leaders. The correct company interview formRP2K224 has been used and the flowchart Training needs identified via interview have been completed and the Cashier Trend Analysis Form is updated with details and signed by colleague and manager
Are 50% of opened tills being till-checked per day? WGLL - There should be a till check completed on 50% of tills opened every day, checks should be random and across the working day
Are all checkout gates locked when not in use? WGLL - Checkout gates should be locked when not in use
Are all de-taggers locked when not in use and the keys under restricted access? WGLL - The de-tagger should be locked when not in use and key control in place
Is the till closest to high value areas manned? E.g. Batteries, cameras, memory cards, BWS WGLL - Scheduler/ Rotas should cover the tills opposite the highest value/shrink risk areas as a priority and colleagues should be aware of why this has to be manned
Are self-service tills fully manned and colleagues aware of the ways people avoid scanning items correctly? Are the atttendants checking the shopping when " unexpected item in bagging area" is prompted? WGLL - All self-service colleagues should be trained to Bronze/Silver and all Team Leaders to Bronze/Silver/Gold level for “Know Your Stuff For Self-Service”. Complete service checks on self-service checkout colleagues incorporating security as a measure, celebrate success and coach where needed
Are all scales working on every till including self-service? If not, are they reported and removed from scheduler? WGLL - All scales should be in good working order. For any not working they should be logged and the reference number recorded in the log book
Are all self service customer assistants interacting with customers and not just standing in one area? WGLL - Self service attendants should be interacting with customers and moving throughout the self service area being as vigilant as possible
Is the self service area clean and tidy , no receipts are left around , no left behind items are left on tills? WGLL - The self service area should be clean and tidy and put backs should be dealt with regularly
Are head sets being used by the self service and SAYS attendants linking to checkout team leaders? WGLL - Self service attendants should be wearing head sets to link them with checkout team leaders
Is the SAYS attendants fully aware of how to service check correctly, force a service check if required and be security aware of what to check? WGLL - SAYS attendant can describe the deep sxcanv's a surface scan and can check weighted loose products. Abandoned handsets are following the correct process
Are all put backs being done on a daily basis and as soon as possible throughout the day? WGLL - All fresh put backs should be done as soon as possible with no delay, all other put backs are returned at regular intervals and cleared by the end of the day

PETROL FILLING STATION

PFS

Ensure all SRM reports have written evidence of a re-count and all discrepancies have had a correction count. Completed reports should be filed 7 days per week over 4 weeks and signed off by manager? WGLL - Stock Record Movement reports for the previous 4 weeks should be maintained in a folder for review, with no missing or backdated reports, for both gains and losses. All reports should have written evidence of a re-count and all discrepancies should have had a correction count
Is the POD chute in full working order? WGLL - The POD chute should be fully working? Any issues should be reported to IST and alternative solution in place i.e. temporary safe with G4S Collection
Are the PFS team/manager using the drive off dashboard to highlight hotspots/hot pumps, are the colleagues that have high number of incidents being coached? WGLL - PFS team/manager should be using the drive off dashboard to highlight hotspots/hot pumps. Colleagues colleagues that have high number of incidents should be being coached in order to improve performance
Are all drive offs being recorded and fully investigated / Police informed? WGLL - The reconciliation book should show all drive off information has been recorded and that this information has been inputted into the Incident Reporting System
Have all daily transfers been done correctly and signed by a manager? Filled for 6wks WGLL - Transfers should be done daily and have a management review and signature
Are tobacco deliveries being fully checked and stored in a secure lock up with restricted access? WGLL - Tobacco should be store in a secure lock up with restricted access. Electronic delivery should be achieving 100% for Palmer & Harvey
Is all waste/damages being recorded in full daily? Check last 7 days WGLL - Review the waste reports to validate waste booking. There should be signs of management review and it should be filed
Is the store following the correct process for Customer to Pay Now known as BOSS No Means of payment? WGLL - Declaration No Means of Payment Form (CDR-2) should be filled out correctly by our colleagues, you should be able to read them and all required information should be captured along with The incident Report Form (CDR-1)
Are all non-payments being fully logged, no information missed and correct details being Recorded on No Means of Payment from (CDR-2) WGLL - no information should be missed and correct details should be taken they should be clear and eligible on both CDR-2 and CDR-1 forms
Have all non-payments been fully followed up, calls made to BOSS or to Debt Recovery debt.recovery@uk.tesco.com WGLL - Non-payments should be fully followed up, calls made and BOSS informed?

PRODUCE

Are the Top 10 Shrink lines from the dashboard being reviwed and action taken to prevent any further loss? WGLL - Top 10 shrink lines as highlighted on the weekly department dashboard report have been printed off and reviewed, evidence of actions taken/next steps are evident on the dashboard & reviewed at the weekly stock loss meeting
Is the PLU list up to date on self service? WGLL - A check of PLU’s on the self-service checkouts should take place every week to ensure discontinued or deranged lines are removed. There should be no products visible that are not stocked
Is loose produce waste being booked accurately? WGLL - Loose produce waste download process should be followed i.e. Stores with Dot com or SAYS scales, product to waste is weighed on these scales, a ticket produced and then scanned. For stores without the facility of scales then the product should be weighed on hanging scales and entered into the pda to the nearest kilo (this should be entered rounded up not down)
Is waste being recorded regularly for both produce and horticulture, (evidence in folder) and signed off by a manager? Check loose product wastage does it reflect the waste report WGLL - There should be no build up of waste, the waste print should show produce waste regularly being booked. You should see loose produce waste on the reports
Are back areas marshalled to allow accurate gap scan / count routines, ensuring all stock is grouped together and not dual located? WGLL - Stock should be marshalled in such a way that all cages are accessible for stock control colleagues
Is there any evidence of grazing around the back room? WGLL - There should be no loose products visible and and the chillers should be clean and tidy
Are the scales working correctly around shop floor area and tills? WGLL - All scales should be in good working order. Any issues should be logged and the reference number recorded in the log book
Is product recognition being carried out on checkouts and multi skill colleagues. Are checkout mangers being updated on new lines daily and weekly? WGLL - Colleagues at the front end should be able to identify loose produce products to ensure bookstock accuracy

PROVIDIONS, MEAT & POULTRY

PROVISIONS, MEAT & POULTRY

Are the Top 10 Shrink lines from the dashboard being reviwed and action taken to prevent any further loss? WGLL - Top 10 shrink lines as highlighted on the weekly department dashboard report have been printed off and reviewed, evidence of actions taken/next steps are evident on the dashboard & reviewed at the weekly stock loss meeting
Are chillers marshalled to allow accurate gap scan / count routines, ensuring all stock is grouped together and not dual located? WGLL - Stock should be marshalled in such a way that all cages are accessible for stock control colleagues
Is all waste being fully booked daily, signed off by the manager daily? WGLL - Waste reports should show evidence of management review and be filed
Is there any evidence of grazing in chillers /behind cages/ racking? WGLL - There should be no loose products visible, evidence of wrappers or consumed products and chillers should be clean and tidy
Is there any colleague’s shopping left in chillers? WGLL - No evidence of products being stored for colleagues should be evident
Is high value meat stored in a lockable cage? WGLL - High value meat should be stored in a lockable cage
Have Milk returns been completed? WGLL - The DSS outs should show evidence of bread and milk returns weekly
Is the meat waste cage sent back regularly and blue bags sealed to ensure no stock is added without being wasted? WGLL - The meat waste cage held in the freezer should be regularly sent back. All products should be fully wasted before being put into blue bags and the bags should be sealed so that no additional stock is added without being wasted

FRESH BAKERY & PLANT BREAD

Ensure all SRM reports for ISB have written evidence of a re-count and all discrepancies have had a correction count. Completed reports should be filed 7 days per week over 4 weeks and signed off by manager . WGLL - Fresh Bakery reviewed and investigated losses and gains on department group IB. There should be written evidence of a re-count and all discrepancies should have had a correction count. Completed reports should be filed for 7 days per week over 4 weeks and signed off by manager or team leader
Are the Top 10 Shrink lines from the dashboard being reviwed and action taken to prevent any further loss? WGLL - Top 10 shrink lines as highlighted on the weekly department dashboard report have been printed off and reviewed, evidence of actions taken/next steps are evident on the dashboard & reviewed at the weekly stock loss meeting
Is the PLU list up to date on self service? WGLL - A check of PLU’s on the self-service checkouts should take place every week to ensure discontinued or deranged lines are removed. There should be no products present that are not stocked
Is waste being recorded daily and signed off by a manager? The download report should be validated and signed by the duty manager as correct and then filed for 4 weeks WGLL - Review the waste reports for ISB & PB departments to validate waste booking, ensure management signaure and filed
Are back areas marshalled to allow accurate gap scan / count routines, ensuring all stock is grouped together and not dual located? WGLL - Stock should be marshalled in such a way that all cages are accessible for stock control colleagues. Stock should be arranged by subgroup and signage displayed
Is there any evidence of grazing around the back room? WGLL - There should be no loose products visible, evidence of wrappers or consumed products and chillers should be clean and tidy
Has every loose product got a scan as you shop label? WGLL - There should be a scan as you shop label next to each loose product for the ISB
Have Bread returns been completed? WGLL - The DSS outs should show evidence of bread returns weekly
Is the Fresh Bakery using the correct process for sending back waste in the pink bags? WGLL - All allowed Fresh Bakery waste should be placed in pink bags with a white return label attached. All waste should be stored in a 4 sided cage

COUNTERS

PROVISIONS, MEAT & FISH COUNTERS

Are the Top 10 Shrink lines from the dashboard being reviwed and action taken to prevent any further loss? WGLL - Top 10 shrink lines as highlighted on the weekly department dashboard report have been printed off and reviewed, evidence of actions taken/next steps are evident on the dashboard & reviewed at the weekly stock loss meeting
Are all food samples recorded correctly? WGLL - Check department wastage for completion.Food samples should be recorded correctly on the waste report to maintain bookstock accuracy
Does every product have a label and correct PLU is used against item? WGLL - Each product should have a label and correct PLU (review PLU weekly list report)
Are all scales in working order and correct? Are they reported and logged in RP book if faulty? WGLL - All scales should be working. Any issues should be recorded with a reference number in the log book
Is all high value delivery (beef fillet etc.) being taken straight into meat fridge? WGLL - High value delivery should be taken straight to the meat fridge and secured
Are all fridges well organised and easily accessible? WGLL - All fridges are easy to access by colleagues and stock is well organised
Is there loose stock in fridges/cupboards being held back for colleague sales? WGLL - No stock should be held back or left in fridges or cupboards
Do counters have a direct line to security or the duty manager to report higher than average sales? WGLL - There should be a form of communication from the counter to security i.e telephone or radios that colleagues are aware of and use to report any higher than average sales
Are department waste bins being checked for any stock that has not been wasted? WGLL - Spot checks are carried out using department waste prints to ensure no stock is present in the bins that has not been previously recorded
Is all olive and salad bar waste recorded as whole pots? WGLL - Any remaining stock is reduced on final reductions as whole pots. At close of trade any loose stock is transferred into olive or salad pots and wasted on a PDA as complete units
Are slicers sharp and working effectively? (blunt slicers will waste meat in chunks) WGLL - Slicers are maintained and sharp. Any blunt slicers are reported to maintenance for repair
Is weighed stock being counted accurately? WGLL - Counts are input by weighing product and scanning scale labels. Not entered manually on the PDA (PDA only allows to enter to nearest KG)
Is Fish being weighed & priced for customers before cutting & filleting? WGLL - Customers should be charged for the cost of the whole product prior to cutting and filleting
Is the Counters gap scan being completed once per day and action taken? WGLL - All gap scans are reviewed using the Gap Scan report (option 5,3,4 on the SBO system). Any products found from this check are removed from the report using the handheld computer & replenished on the shelf.
Is a reconciliation book being used? Are you tracking all sales over £10 and reporting any suspicious sales / activity to security? WGLL - The meat counter team have a reconciliation book. It is being used daily with evidence of review against the sales in the back office

GM

Ensure all SRM reports have written evidence of a re-count and all discrepancies have had a correction count. Completed reports should be filed 7 days per week over 4 weeks and signed off by manager or team leader WGLL - Stock Record Movement reports for the previous 4 weeks should be maintained in a folder for review, with no missing or backdated reports, for both gains and losses. All reports should have written evidence of a re-count and all discrepancies should have had a correction count
Are the Top 10 Shrink lines from the dashboard being reviwed and action taken to prevent any further loss? WGLL - Top 10 shrink lines as highlighted on the weekly department dashboard report have been printed off and reviewed, evidence of actions taken/next steps are evident on the dashboard & reviewed at the weekly stock loss meeting
Has the product protection check been completed daily? Have any red lights been addressed? WGLL - The daily Product Protection check should be reviewed after its completion, any next steps highlighted on the report should be actioned with immediate effect to achieve score of 100%
Is the warehouse well marshalled and organized? WGLL - Stock should be marshalled in such a way that all cages are accessible for stock control colleagues. Stock should be arranged by subgroup and signage displayed
Is waste/damages/reductions being actioned daily and signed off by a manager? WGLL - Waste should be booked regularly, there should be signs of management review and reports should be filed
Is the EPW, NOT ON FILE area tidy and well organized? Are lines checked weekly to keep at a minimum? WGLL - The EPW/NOT ON FILE locations should be correctly assigned, stock records accurate with paperwork evident and reviewed weekly
Is the discontinued area well organized and at a minimum? Are cages well labelled? WGLL - The discontinued area location should be well marshalled, segregated from ranged stock and organised to avoid damages
Is the CCTV recording permanently across necessary areas (including back areas and high value)? WGLL - Secure lock ups and high value storage areas should be covered by CCTV
Are all fobs being signed in/ out? Are colleagues being checked at random to see whether they should have access to high value area? WGLL - All high value areas are secure with authorised access lists attached. All fobs should evidence of being signed out/in
Is the gap scan actioned daily and stock records corrected where necessary? WGLL - All gap scans are reviewed using the Gap Scan report (option 5,3,4 on the SBO system). Any products found from this check are removed from the report using the handheld computer & replenished on the shelfGM only; Any product that is not found during the Gap Scan review should have its stock record manually corrected to zerotarget is 30% of gaps
Are there any hidden areas in the warehouse? (check for grazing) WGLL - There should be no hidden areas and no sign of grazing in the warehouse
Are all ARN boxes being scanned out correctly as per the ARN process? WGLL - Boxes awaiting collection on the KPI report should match current number of boxes awaiting collection

ELETRICAL

Is the TV lock up tidy and well marshalled? Are all TVs in branded order and together / LED/ LCD / PLASMA? WGLL - Stock should be marshalled in such a way that all cages/shelving are accessible for stock control colleagues . All products are placed together & not dual located
Are empty boxes from display models separated and labelled? WGLL - A designated area should be used and clearly marked for empty display model boxes
Are there display models loose in back up? If so, has the store got a plan to clear through with 10% clearance? WGLL - Any loose display models should have a plan to clear through
Are all electrical back up areas restricted, list of colleagues with access is visible and keys / fobs are being signed in/out? List up to date. WGLL - Keys or fobs should be signed out to designated colleagues only. The keys should be held by the colleague who has signed it out and returned to secure cabinet. The key should not be passed to another colleague
Are all back up areas marshalled, tidy and in order? WGLL - Stock should be marshalled in such a way that all cages are accessible for stock control colleagues. Stock should be arranged by subgroup and signage displayed
Are Saltley reports printed daily and checked against returns and signed by manager? WGLL - The F11 report should be printed off from last return to next return and checked off against all return items to ensure they are all present
Are all display models 100% product protected? WGLL - Display models should be product protected
Is CCTV POS displayed across all electrical areas? WGLL - The shop floor reflects WGLL for security POS
Are de-taggers locked when not in use? Are keys under control? WGLL - The de-tagger should be locked when not in use and key control in place
Are all pallets, stacks and OFDs well protected? WGLL - All pallets, stacks and OFDS should be product protected

CLICK AND COLLECT

CLICK & COLLECT

For Click & Collect Stores: Are all parcels scanned in on arrival? WGLL - Check all parcels in on the Handheld as soon as they arrive – this will avoid customers contacting the Customer Service centre and the order being replaced/ refunded and orders being duplicated
For Click & Collect Stores: Are parcels held securely? WGLL - Store all parcels in the Click&Collect secure cage. It must be locked at all times , its access clearly restricted with an authorised list displayed on it and under key control
For Click & Collect Stores: Are daily parcel audits completed to identify missing parcels? WGLL - Carry out a daily parcel audit and investigate every missing parcel individually. This must be signed on the ‘Daily audit tracker’ and reviewed weekly by the Line Manager
For Click & Collect Stores: Are parcel collections processed correctly? WGLL - Complete ALL parcel collections on the Handheld screen, capturing customer signature – this will ensure that all systems including the customer account is updated with the correct ‘Collected’ status and will act as proof of delivery
For Click & Collect Stores: Are failed parcels processed correctly? WGLL - Check for Failed parcels daily and scan so the customer gets their refund – All failed parcels must be scanned from the Uplift screen before being sent back at least once a period with Saltley returns

CLOTHING

Has the product protection check been completed daily? Have any red lights been addressed? WGLL - The daily Product Protection check should be reviewed after its completion, any next steps highlighted on the report should be actioned with immediate effect to achieve score of 100%
Are all clothing back up areas restricted, list of colleagues with access is visible, and keys are being signed in/out? code only given to authorised personnel. Is the list up to date? WGLL - Keys should be signed in and out and only held by authorised personnel. An up to date list of authorised colleagues should be displayed and you should not be able to access any restricted areas
Are de-taggers locked when not in use? Are keys under control? WGLL - All de taggers are in working order and are locked when not in use. Keys should be signed in and out with security logbook the responsibility of the person who signed them out
Are back areas marshalled to ensuring all stock is grouped together and not dual located? WGLL - All outerwear is racked away by gender,product type,product style and size order. No outerwear product should be in blue trays with the exception of today's delivery. All clothing stock should be in the clothing warehouse
Is there evidence of grazing around the warehouse? WGLL - Review warehouse for empty bottles and packaging. No items even with receipts should not be in the warehouse
Are Red Routes in place and alive in your clothing area? Are they clear and concise and are colleagues clear on their purpose? WGLL - Is the shop floor plan showing the Red Route visible on the warehouse notice board and can the team describe where it is, what benefit does it have and how often are they walking it
Are changing rooms locked and manned via the pager system? WGLL - Any hours outside the hours the Staffing target allows for fitting room manning, the fitting rooms should be locked with the pager system in use. Can the Manager and Colleagues describe the process
Is there a control of the number of items taken into the changing rooms? WGLL - Do the stores have Number of items discs and can you see evidence of these being used. Can the Manager or colleague describe the process of maximum of 4 items in non next gen and 5 in next gen
Are packs split and hung accordingly within the warehouse? WGLL - All plastic is removed during pre-sort routines. And there is no evidence of this in the warehouse
Are all items that are returned from the customer service desk tagged? WGLL - There is evidence of security tags at the desk and the colleagues can describe the process
Is all waste recorded daily? Are prints signed by a manager and filed for 2 weeks? WGLL - There is evidence of waste being recorded daily to budget and 2 weeks is available in the waste folder signed off by the Manager
Is there no tags hidden behind the mirrors Are mirrors sealed to the walls and no tags hidden behind them? WGLL - There should be evidence of daily checks of fitting room mirrors and any tags/hanger recorded on a incident report filed by security

HEALTH & BEAUTY

H&B

Ensure all SRM reports have written evidence of a re-count and all discrepancies have had a correction count. Completed reports should be filed 7 days per week over 4 weeks and signed off by manager or team leader WGLL - Stock Record Movement reports for the previous 4 weeks should be maintained in a folder for review, with no missing or backdated reports, for both gains and losses. All reports should have written evidence of a re-count and all discrepancies should have had a correction count
Are the Top 10 Shrink lines from the dashboard being reviwed and action taken to prevent any further loss? WGLL - Top 10 shrink lines as highlighted on the weekly department dashboard report have been printed off and reviewed, evidence of actions taken/next steps are evident on the dashboard & reviewed at the weekly stock loss meeting
Has the product protection check been completed daily? Have any red lights been addressed? WGLL - The daily Product Protection check should be reviewed after its completion, any next steps highlighted on the report should be actioned with immediate effect to achieve score of 100%
Is the warehouse well marshalled and organized? WGLL - Stock should be marshalled in such a way that all cages are accessible for stock control colleagues. Stock should be arranged by subgroup and signage displayed
Is the high value lock up cages for skin care, perfume and personl electrical organised and with restricted access only? WGLL - Stock should be marshalled in such a way that all cages are accessible for stock control colleagues. There should be an up to date authorised personnel list visible
Does the make up aisle have full CCTV POS visible? WGLL - POS should be visible on the make up aisle
Are all make up draws locked at all times. Shutters locked overnight? WGLL - All draws should be locked and no stock should be kept in them. Shutters should be locked overnight
Are all OFDs of high value (make up, personal electrical, vitamins, etc.) product protected, prior to hitting the shop floor? WGLL - Any OFDS of high value should be product protected when on the shop floor
Are processes in place to protect Perfume stock overnight? WGLL - Perfume should be locked away overnight
Are all pharmacy transfers being done daily and signed & checked? WGLL - Review transfers and ensure pharmacy transfers have been completed and there is sign of review from a manager
Is there evidence of grazing in the warehouse? WGLL - There should be no loose products visible and and the back areas should be clean and tidy
Are waste/ reductions being actioned daily with manager’s check? WGLL - Waste/ Reductions should be regularly completed and reports should show signs of management review and be filed

PHONE SHOP

Ensure all SRM reports have written evidence of a re-count and all discrepancies have had a correction count. Completed reports should be filed 7 days per week over 4 weeks and signed off by manager or team leader WGLL - Stock Record Movement reports for the previous 4 weeks should be maintained in a folder for review, with no missing or backdated reports, for both gains and losses. All reports should have written evidence of a re-count and all discrepancies should have had a correction count
Are all Demo handsets on display, secure in their clamps with inview alarm systems and been cleared down in line with company Safe and Legal? WGLL - Live demo handset on display (or dummy model if live demo not available- evidence in Safe and Legal book demo/dummy ordered). Any issue with inview are then logged and reported.
Are all high value deliveries checked against RFID on a daily?
Is the shop promptly sending returned handsets back to Saltley? (less than weeks) WGLL - All returned stock should be entered on the F11 screen, licence plate produced and stock moved to the secure Saltley cage as soon as possible
Is entry to the back-up area restricted to listed to Phone Shop personnel only? Is the door code changed periodically as per Safe and Legal check? WGLL - Entry to the Phone Shop lock up should be restricted to Phone Shop colleagues. All other colleagues accessing the stockroom should be accompanied by a Phone Shop colleague
Stock room laid out as per WGLL and all stock stored securely WGLL - All stock segregated. Stock room and shop floor free from personal belongings. All high value handsets are in vusablility of cctv
Shop floor security/safety? WGLL - Phone Shop keys stored securely. Access to stock room restricted to Phone Shop colleagues. PCs and tills should be returned to login screen when not in use. CCTV cameras to be recording- Stock room camera recording is priority
Is the shop fully compliant with the protection of customer data? WGLL - There should be no evidence of any customer data stored in the shop (including PCs)
Effective demo stock management WGLL - All demo handset stock (phones, tablets, wearables) are segregated and stored securely.

Lockdown Audit

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ENGAGMENT

MAINTENANCE

SECURITY

STOCK CONTROL

NIGHTS / TWILIGHT

DOT COM

GROCERY

NEWS & MAGS

WINES & SPIRITS

BACKDOOR

CASH OFFICE SMART TILL

CHECKOUTS

PFS

PRODUCE

PROVISIONS, MEAT & POULTRY

FRESH BAKERY & PLANT BREAD

PROVISIONS, MEAT & FISH COUNTERS

GM

ELETRICAL

CLICK & COLLECT

CLOTHING

H&B

PHONE SHOP

Related checklists

Lockdown Audit

Free Lockdown Audit Checklist

Go digital today!

Convert your paper checklists into digital forms

ENGAGMENT

MAINTENANCE

SECURITY

STOCK CONTROL

NIGHTS / TWILIGHT

DOT COM

GROCERY

NEWS & MAGS

WINES & SPIRITS

BACKDOOR

CASH OFFICE SMART TILL

CHECKOUTS

PFS

PRODUCE

PROVISIONS, MEAT & POULTRY

FRESH BAKERY & PLANT BREAD

PROVISIONS, MEAT & FISH COUNTERS

GM

ELETRICAL

CLICK & COLLECT

CLOTHING

H&B

PHONE SHOP

Related checklists